Customer Service Agents

The new Unbabel integration with Zendesk will offer a service that builds better customer experiences for brands by enabling customer service agents to instantly translate any conversation Unbabel  the AI-powered language operations…
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From manufacturing to sales, and customer service to marketing, artificial intelligence (AI) use cases span every business department across all industries. Conversational AI is a common use case for enhancing customer experience, and one…
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The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading CX Management Service providers  7.ai, with its comprehensive technology customer experience management, receives strong…
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OpenTable, Toast, Carta and more choose Level AI for highly efficient, AI-powered customer service as hybrid and remote work go mainstream Level AI, whose AI-driven technology is modernizing customer service and experience, announced new…
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By partnering with Mila, Forethought will work closely with the institute’s brightest minds and collaborate on future research, publications, and presentations. Forethought Technologies Inc. announced it is partnering with Mila, the…
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Founded as a customer service solution that evolved into a customer engagement platform, European company Dixa announced a Series C funding round totaling $105M. The company is leading the change from customer service to value creation with…
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This article is co-authored by Julien Rio and Cédric Blum Agents are the heartbeats of contact centers and Customer Service departments: the quality of Customer Service and Customers’ Satisfaction heavily depends on their skills,…
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In a Recent Report by Eptica, 94% of UK Consumers Say Personalized Answers Will Make Them More Loyal – with 84% Switching to Competitors If Responses Disappoint Providing more detailed, personalized answers to consumer questions on their…
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