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customer service experiences

Upland Software Enhances Contact Center Productivity Through More Efficient, Simplified Knowledge Delivery Process

Latest Release of Upland’s AI-Enabled Enterprise Knowledge Management (EKM) Solution, RightAnswers, Improves the Multi-Channel Customer Experience Through an Improved Decision Tree Builder Upland Software, Inc., a leader in cloud-based enterprise work management software, announced innovative updates to its enterprise knowledge management (EKM) solution, RightAnswers, improving the way customers interact with knowledge through an enhanced decision tree builder. The intuitive if-then workflow simplifies the management of…