Browsing Tag

customer success

Uptick: Understand The Impact Of The Pandemic On Your Subscription Customers

COVID-19’s impact on your subscription customers can be hard to assess. Uptick seeks to change that with their newly released free product Software firm Uptick has released a new customer success management product. Uptick Customer Communications Analyzer has been designed to help businesses identify how the coronavirus pandemic is affecting their subscription business. Uptick Customer Communications Analyzer scans emails and meeting invites from prospective customers and existing clients – it then alerts you to business…

W Energy Software Earns AWS Partner Network Select Tier Status

Leading developer of oil & gas ERP software demonstrates commitment to protect customer data while enabling even more innovation on the cloud with APN partnership W Energy Software, the emerging leader in upstream and midstream oil & gas ERP solutions, announces that it has achieved Select Tier partner status in the AWS Partner Network (APN). By deploying its software using Amazon Web Services (AWS), the global leader in cloud hosting, W Energy Software delivers oil & gas solutions that leverage best-in-class…

Acquia Announces New Solutions and Services to Accelerate Drupal 9 Adoption

Largest Code Contributor for Drupal 9 Acquia Introduces Drupal 9-Ready Products and Services Digital experience company Acquia today announced new solutions and services to help organizations adopt Drupal 9 right out of the gate. Acquia’s Drupal Deprecation Status tool, forthcoming Migration Accelerator tool, and expert migration services form a powerful foundation of Acquia’s toolkit to migrate to the latest version of Drupal. As the largest Drupal contributor, the company is equipped to help organizations transition to…

Signpost Names George Bilbrey as New CEO

SaaS company serving over 20,000 businesses plans for its next phase of growth Signpost, a provider of CRM and marketing automation software serving over 20,000 businesses, is pleased to announce the appointment of George Bilbrey as its new Chief Executive Officer succeeding founder Stu Wall. Mr. Bilbrey has over 20 years of experience as a SaaS software executive, managing product management, data science, customer success teams, as well as overseeing the management of several product divisions. He was most recently the…

TechBytes with Charlie Dordevich, VP of Sales Operations at Nintex

Hi Charlie, tell us about your role/team you handle at Nintex. What inspired you to join the company? I’m the Vice President of Sales Operations at Nintex. My team is responsible for all global renewals, managing and reporting our sales data, forecasting, and more. I was inspired to join Nintex because I wanted to work for a company that was on the cutting edge of business process automation. Operating as efficiently and quickly as possible is critical to success in Sales Ops – it can literally make the difference…

Avaya Earns CRN 5-Star Rating For Enabling Partner Innovation and Customer Success

Avaya Edge Partner Program Recognized for the 11th Consecutive Year Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced today that CRN®, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2020 Partner Program Guide. This annual guide identifies the strongest and most successful partner programs in the channel today, offered by the top technology suppliers for IT products and services. The 5-Star rating recognizes an elite subset of…

In Mind Cloud Appoints Peter Schmidt as Chief Revenue Officer

In Mind Cloud, an independent software vendor for manufacturing sales platforms has named Peter Schmidt to the newly created role of Chief Revenue Officer (CRO). As CRO, Schmidt will be globally responsible to align In Mind Cloud's Sales, Marketing and Customer Success to create an unparalleled customer experience. Marketing Technology News: Quest Named a Winner in G2’s Best Software 2020 Awards Schmidt has a 25-year track record in building high-performance teams that deliver customer success and fast growth on…

ChurnZero Partners with ESG to Offer Digital Customer Success Strategy Consulting Services

ESG is now offering a Digital Customer Success Starter Pack to augment ChurnZero customers’ bandwidth ChurnZero, a real-time Customer Success platform, announces a partnership with Customer Success as a Service provider, ESG, to offer a Digital Customer Success Starter Pack to their customer base. Communication is essential to maintaining a healthy relationship with your end users, however some organizations might find themselves struggling to create or execute on a digital Customer Success strategy. To help ChurnZero…

The Lesser-Known Benefits of Tech Support for Retailers

For years, electronics retailers have been providing tech support to better serve their customers and stand out from the ever-growing competition. Providing tech support has a number of customer benefits including increasing customer confidence in making a purchase and higher levels of customer satisfaction with the product post-purchase. Retailers, in turn, reap benefits associated with happier customers—increased customer loyalty, operational cost savings from fewer product returns due to a presumed defective product,…

Merkle Named Adobe 2020 Delivery Quality Enterprise Solution Partner of the Year

Honor recognizes agency’s exemplary customer success and outstanding collaboration in digital transformation Merkle, a leading technology-enabled, data-driven performance marketing agency and lead Adobe Alliance agency for the Dentsu Aegis Network, was recently awarded the Adobe 2020 Delivery Quality Enterprise Solution Partner of the Year Award, Digital Experience, Americas. The award is given to a partner who has shown exceptional performance in customer success, joint alignment around Launch Foundation Services, and…

XCentium Achieves a Milestone in Sitecore Experience Commerce Specialization

XCentium, a full service digital consultancy, announced today that it has earned specialization in Sitecore® Experience Commerce™ by Sitecore®, the global leader in digital experience management software. Sitecore® Platinum Partner, XCentium, has completed a practice-wide product immersion in the Americas including verification of product enablement requirements, creation of a dedicated capable and scalable practice, including proven customer success in Sitecore Experience Commerce™. The Sitecore Practice Specialization…

SailPoint Extends Leadership Team to Support Global Growth and Pace of Innovation

SailPoint Technologies Holdings, Inc., the leader in identity management, announced three leadership appointments to support the company’s global growth and increased pace of innovation. These new appointments include: Grady Summers as Executive Vice President of Solutions and Technology; Asanka Jayasuriya as Senior Vice President of Engineering and Chief Technology Officer (CTO) and Steve Bradford as Senior Vice President, EMEA. SailPoint today announced three leadership appointments to support the company’s global…

Helium 10 Redefines All-in-One Amazon Software With Four New Tools for Amazon Sellers

Helium 10, the leading all-in-one software company for third-party Amazon sellers, has released four game-changing tools for its members: Portals, Market Tracker, ADS, and a powerful Mobile App. "We pride ourselves on being able to deliver every tool that our customers need to succeed on Amazon," according to Director of Training and Customer Success, Bradley Sutton. "Developing and launching these have allowed us to redefine yet again what it means to be all-in-one." Portals (Beta) With Portals, Helium 10 users can…

TechBytes with Gabe Rogol, CEO at Demandbase

Journey into Tech Hi Gabe. You come from a fascinating Sales background where you have managed vastly different portfolios. You recently celebrated your 7th work anniversary at Demandbase. Could you tell us about this enriching journey and how you landed at Demandbase? Yes, I’ve had a long career in the Publishing, Martech, and Adtech worlds. The first, nearly 15 years of my career, was spent in the B2B publishing world, focusing on enabling marketers to achieve their brand, demand, and revenue goals by reaching unique…

BigSpring Announces Sudha Bala as Vice President, Customer Success and Luke McNeal as Vice President, Sales

BigSpring, the provider of a mobile learning and productivity platform enabling lifelong skilling with measurable ROI, announced the appointments of Sudha Bala as Vice President, Customer Success and Luke McNeal as Vice President, Sales, bolstering its leadership team. As Vice President, Customer Success, Bala will be responsible for global customer advocacy, ensuring the customer is at the heart of BigSpring’s growth strategy. As Vice President, Sales, McNeal will continue to grow BigSpring’s strong presence in Asia and…

Amperity Hires Chris Chapo, Data & Analytics Leader From Gap INC.

Amperity, the first AI-powered Customer Data Platform (CDP), today announced that Chris Chapo will join the company as VP of Customer Success. Chris comes to Amperity with over two decades of retail analytics experience, most recently as SVP of Data and Analytics at Gap Inc. Chris will be responsible for expanding Amperity's analytics and customer intelligence offering following Amperity's recent acquisition of Custora's customer analytics platform. "Every modern brand needs to invest in bringing together two elements of…

Pomelo Selects Partnerize As Its Exclusive Partnership Automation Solution

Leading digital fashion retailer will leverage the Partnerize Platform to manage all of its revenue partnerships across its Southeast Asian trading region Partnerize, the leader in partnership automation solutions for global brands, announced that Pomelo, a leading digital fashion platform in Asia, has chosen the Partnerize Platform to accelerate growth as its exclusive partnership automation solution. The AI-powered Partnerize Partnership Automation Platform combines data-driven intelligence and industry-leading management…

Welcome The CMO Club to the Salesforce Family

Today I am excited to announce that Salesforce has acquired The CMO Club and we are welcoming founder and CEO Pete Krainik and the entire The CMO Club community to the Salesforce family. The CMO Club is the world’s most innovative and engaged member based community of CMOs and progressive marketing leaders, with more than 30 global chapters and 650+ members from leading global brands. Marketing Technology News: Wipro Recognized as ‘Best Global Systems Integrator’ by Looker Salesforce welcoming The CMO Club and its…

Domain, Oroton, Vend, Yellow and Athena Home Loans Among ANZ Companies To Embrace Segment in 2019

Segment, the world’s leading Customer Data Platform (CDP), has continued to accelerate its market momentum and expand its business in Australia and New Zealand, signing on 50 new customers in the FY2020 (February 2019 to January 2020) across a range of vertical markets including financial services, retail, technology and fast-moving consumer goods (FMCG). Many of Australia and New Zealand’s most innovative companies already use Segment, including Atlassian, Canva, Kogan.com, Koala, Airtasker, and Deputy. Among Segment’s…

The Human Side of Technology: Jobber Brings Home Stevie Award for Customer Service Department of the Year

Award Recognizes Customer Success Department’s Achievements in Helping Small Home Service Businesses Grow Jobber, the leading provider of home service management software, has been named a Silver Stevie winner at the 14th annual Stevie® Awards for Customer Service in the Computer Software – 100 or More Employees category. This international recognition from one of the world’s premier business awards is determined by an independent panel of judges and industry experts. “It’s truly a privilege to be part of their…