Browsing Tag

customer success

eMaint is Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Enterprise Asset Management Software

The Gartner Peer Insights Customers' Choice Distinction Is Based on Feedback and Ratings from End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the Product or Service Fluke Reliability is excited to share that eMaint, part of the Fluke Reliability family of maintenance and reliability tools, software, and services, has been named a 2020 Gartner Peer Insights Customers’ Choice for Enterprise Asset Management (EAM) Software. eMaint is Recognized as a 2020 Gartner Peer Insights Customers’…

Information Builders Shows Strong Momentum Driven by Cloud Growth and New Customer Acquisition Entering 2020

Performance Underpinned by Leadership Vision, Product Innovation, and Industry Recognition Information Builders, Inc., the leading data and analytics company, today announced significant performance in 2019, including continued growth in annual recurring revenue (ARR), quadrupling ARR from its cloud offering, earning multiple new logo wins across industries, and maintaining strong customer retention rates based on trusted relationships. These positive financial indicators  are bolstered by widespread industry recognition…

Freshworks Acquires AnsweriQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings

AnsweriQ CEO Pradeep Rathinam Joins Freshworks as Chief Customer Officer to Maximize Customer Success Freshworks Inc., the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks' AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. AnsweriQ's unique ML…

Keith Block Steps Down as Salesforce Co-CEO; Marc Benioff is Chair and CEO

Block becomes Advisor to the CEO Salesforce announced that Keith Block has stepped down as co-CEO of Salesforce and Marc Benioff is Chair and CEO of the company. Block is remaining as Advisor to the CEO. "It's been my greatest honor to lead the team with Marc that has more than quadrupled Salesforce from $4 billion of revenue when I joined in 2013 to over $17 billion last year," said Block. "We are now a global enterprise company, focused on industries, and have an ecosystem that is the envy of the industry, and I'm so…

Druva Strengthens Executive Team as It Prepares for Another Milestone Year

New Chief Revenue Officer and Chief Customer Officer to Enhance All Aspects of the Customer Journey and Extend Market Leadership Druva, Inc., the leader in Cloud Data Protection and Management, announced the company is preparing for yet another year of hypergrowth and industry-setting milestones with the appointment of Chris White as chief revenue officer (CRO) and Matt Lindeman as chief customer officer (CCO). White and Lindeman will be instrumental in helping Druva expand its revenue opportunities as well as supporting…

Outreach Opens First International Office in London

Seattle-based SaaS unicorn targets the European market for sales industry disruption and category leadership in customer engagement; Hires sales veteran Tom Castley to lead European expansion Outreach, the number one sales engagement platform, announced that it has opened its first international office in London. Outreach's London office will focus on customer engagement for the company's more than 200-strong European-based customers. Outreach is already the largest sales engagement company in Europe and plans to triple…

Commvault Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Data Center Backup and Recovery Solutions

The Gartner Peer Insights Customers' Choice distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing, or using the product or service  Commvault, a recognized global enterprise software leader in the management of data across cloud and on-premises environments, is excited to share that, for the third time in a row, Commvault was named a Gartner Peer Insights Customers' Choice for Data Center Backup and Recovery Solutions. Gartner defines the data center backup…

75 Inspiring Martech Leaders Who Are Prepared for 2020

The year 2019 has been a year full of surprises that saw path-breaking mergers and acquisitions, unique product innovations, mega-funding rounds, and start-up growth. As we approach the end of a phenomenal year for martech companies, the stage is already set for the New Year 2020. We have picked 75 leaders from the ever-growing martech community who we think are a step ahead in envisioning the future and preparing themselves and others with their knowledge, skills, and team collaborations. You can subscribe to our resources…

One Key to Customer Success? – The Speed of Your Website

As the world moves into a faster, more technologically savvy age, consumers are expecting companies to keep up. New technologies are appearing every day, increasing the speed of the internet with every innovation. As a webmaster, you have just a few seconds to grab and retain your visitor’s attention. It doesn’t matter if you sell goods, offer services or run a blog: If your website is slow, you will be at risk of losing traffic, visitors and money. In fact, in a recent survey of their clients, SiteGround reports website…

Vertify Acquires Data Management Tech Company to Accelerate Growth of Customer Intelligence Platform and Better Align Revenue Teams,…

With Fresh Funding, New Executive Hires, and Now the Acquisition of Synthio in Just the Past 6 Months, Vertify Is Positioned for 100% Growth in 2020 Vertify Inc., a customer data intelligence company announced that it has acquired Atlanta-based, Synthio Inc., a data quality and enrichment technology company. The addition of Synthio rapidly advances the Vertify roadmap by adding a data technology asset that is foundational for the Vertify customer intelligence platform (VCIP). The VCIP is built for revenue teams to connect…

Esper.io Announces $7.6 million Series A to Offer Full Stack Development and Management Platform for Dedicated Android Edge Devices

Madrona Venture Group leads round Supporting First DevOps platform for Orchestrating Android Smart Devices Esper.io announced the closing of their Series A funding round led by Madrona Venture Group with participation from all existing seed investors including Root Ventures, Ubiquity Ventures, Haystack Ventures, and Pathbreaker Ventures. “Esper’s team brings years of the platform, mobile, retail and customer experience at Amazon, Samsung, and Microsoft to this problem and their platform provides a clean end-to-end…

Mike Orr Appointed CEO of Grapevine6; Wayne Gomes Appointed Chief Innovation Officer

Co-Founders Restructure to Continue Scaling Business and Disrupt Industry With Innovation Grapevine6, a patented social and digital sales engagement platform, announces the appointment of co-founder Mike Orr as the Chief Executive Officer, effective February 19, 2020. Prior to this role, Mike held the position of Grapevine6’s Chief Operations Officer, primarily responsible for overseeing product, customer success and professional services as well as finance and admin operations. In his role, Mike has continuously shown…

NCompassTrac and GSM Collaborate To Deliver Innovation for Automotive and PowerSports Markets

NCompassTrac and GS Marketing, Inc. Have Joined Forces to Deliver a Comprehensive Dealer Centric Marketing and Campaign Management Solution (NCompassTrac Dashboard and NCT MarketPlace) That Automates and Speeds the Process of Identifying and Taking Action on Specific Customer Types and Segments Using an Integrated Portfolio of Industry Leading Marketplace Products As Automotive and Powersports dealerships strive for ways to improve the quality and accuracy of targeted marketing campaigns, visualizing the trend and…

TechBytes with Eyal Mekler, VP APAC at Sisense

Hi Eyal, from Tealium to Sisense - What inspired you to make the transition?  Helping an organization to harness the power of data to drive business improvement and optimize outcomes has always been a passion of mine. Tealium’s focus was on Customer Data Platforms, which have significant potential for organizations that want to revolutionize the customer experience. It’s an incredibly innovative space, and it was a pleasure to be part of such a growing team. Sisense to me was the next logical step, as it widens the…

Exabeam Names Jeff Romano Chief Customer Success Officer

Exabeam, the Smarter SIEM™ company, announced the appointment of Jeff Romano to chief customer success officer. In his role, Romano will lead all post-sale customer service functions for Exabeam – including renewals, customer success, global support, professional services, education and partner enablement. Romano’s mission is to provide a seamless experience from onboarding through renewal and to ensure the customer sees immediate and ongoing value from the industry-leading Exabeam Security Management Platform (SMP).…

InMoment Named a Leader in Customer Feedback Management by Independent Research Firm, Cited for Innovative & Strong Partnership

Report: “InMoment Is a Good Fit for Buyers Looking for an Innovative and Strong Partner That Focuses on Both Technology and Services” InMoment, the leading provider of Experience Intelligence (XI), was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020. “The strategic and deliberate investments we have made allow us to meet our customers where they are and uniquely drive innovation, partnership and value.” Forrester…

Signal Vine Announces Signal Vine Sync on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Signal Vine Sync, Available on the Salesforce AppExchange, will Allow Signal Vine Customers to Directly Sync Data between Salesforce and Signal Vine Signal Vine, a leading provider of blended SMS communications with students across the education industry, today announced it has launched Signal Vine Sync on Salesforce AppExchange. Signal Vine Sync allows current Signal Vine customers to integrate Salesforce data into their account and bidirectionally sync data between systems on a regular basis. Signal Vine Sync…

Paytronix Names Andrea Mulligan, Head of Customer Success & Marc Schultz, Head of Data Privacy and Security

New experienced team members to enhance product adoption and data security as electronic payment capabilities expand Paytronix Systems, Inc., the most advanced digital guest experience platform, announced the appointment of two new executives: Andrea G. Mulligan, head of customer success, and Marc F. Schultz, head of Data Privacy and Security. The new members add depth and experience to the company’s leadership team as the guest experience platform company scales and expands beyond loyalty to encompass CRM, stored value and…

UserTesting Names Matt Zelen Chief Customer Officer and Jamie Anderson as Chief Growth Advisor

UserTesting Continues to Attract Top Tier Leadership Talent Poised to Drive Another Year of Impressive Global Growth and Expansion UserTesting, the leading provider for on-demand human insights,  announced the appointment of two executives to the C-Suite. Matt Zelen joins the company as Chief Customer Officer. In this role, Zelen will lead global customer success initiatives and drive UserTesting’s customer implementation, enablement, and training programs. Jamie Anderson, former Marketo executive, will join the company…

Rocketrip names Efrat Moshkoviz as Vice President of Customer Success

Moshkoviz Brings Deep Expertise in Managing Success of Enterprise Customers Rocketrip, the software solution that drives positive behavioral change in enterprise travel programs, announced the hiring of Efrat Moshkoviz as Vice President of Customer Success. Moshkoviz joins at a critical point for the company in which demand is rising for an employee engagement-centric way to cut travel costs. With over a decade of B2B customer success, Moshkoviz will lead efforts to nurture customer relationships and ensure Rocketrip…