Browsing Tag

customer success

Dathena Opens US Headquarters, Bringing AI Data Protection to US Enterprises

Deep-Tech Innovator Delivers Cost-Effective Data Security for Global Businesses Dathena, the leader in AI-powered data-protection and privacy-management for global enterprises, today announced the official opening of its U.S. headquarters, located in the Financial District of Lower Manhattan in New York City. With offices in Singapore, Thailand, France, Switzerland, and now the United States, Dathena’s global growth positions the tech leader to capitalize on the rapid evolution of the $120 billion data protection market.…

NexTec Group Receives Sage Partner Award

NexTec Group, a Sage Platinum Reseller, announced that it is a winner of the Sage Partner Award for Marketing Innovation. The program was designed to reward and recognize outstanding performance of Sage's top business partners that serve customers and make business and community impact. This distinction is awarded to partners who demonstrated outstanding marketing innovation throughout the year. In their pursuit of excellence, NexTec Group created demand for Sage products and helped companies overcome their own business…

ezbob Hires Its First Chief Customer Officer (CCO) in Push to Deliver First Class Customer Service

URI Melzer Has Joined Ezbob as Chief Customer Officer (CCO) as the Company Dedicates Itself to Delivering First-Class Customer Service of the Highest Standard of Quality and Reliability. New CCO Brings Over 35 Years of Cross-Operational Experience to ezbob to Enhance the Standard of Service Provision to Global Tier 1 Banks ezbob, a leader in the ‘Lending as a service’ (LaaS) sector, has announced that Uri Melzer has joined as the company’s new Chief Customer Officer (CCO) to enhance the company’s customer centric strategy.…

Pinpoint Predictive Thinkalike Targeting – Beta Program

Pinpoint Predictive announced the launch of its Thinkalike® Targeting Beta Program, a service that enables Facebook advertisers to improve the targeting and performance of their Custom Audience campaigns. Beta Program participants will receive a free audience analysis and campaign targeting insights, either via the Pinpoint customer success team, or directly via the Shopper Personality app on Shopify. Thinkalike® Targeting Beta Program enables Facebook advertisers to improve the targeting and…

Greg Elliott Joins Loopio as VP of Customer Experience

Loopio Brings on Greg Elliott as Vice President of Customer Experience to Spearhead the RFP Software Provider’s Customer Success Strategy Greg Elliott has joined Loopio, the leading provider of Request For Proposal (RFP) response software, as its Vice President (VP) of Customer Experience. In this role, Elliott will take the lead on maximizing customer happiness, retention, and loyalty. Elliott has over a decade of experience, having held various customer success leadership positions in the software industry. Most…

ActiveCampaign Announces 14-Pointer Customer Success Commitment to Grow CX Value, Service, and Trust

ActiveCampaign Shares Its Fourteen-Point Commitment to Delivering a Best-In-Class Customer Experience to Earn Value from Customer Success Efforts ActiveCampaign, the leader in Customer Experience Automation (CXA), announced the ActiveCampaign Customer Success Commitment.  ActiveCampaign Customer Success Commitment is  the industry's first officially announced charter to honor a Martech company's dedication to value, service, and trust. Martech Blog: 2020 Is the Year of Integration As part of being the leading provider…

Zignal Labs Names Jennifer Granston Chief Customer Officer

Seasoned Technology Executive to Drive Value for Customers of Company’s Next-Generation Impact Intelligence Platform Zignal Labs, whose Impact Intelligence platform measures the real-time evolution of opinion and identifies which topics, people and networks can shape it, announced that it has promoted Jennifer Granston to the position of Chief Customer Officer, effective immediately. “Jennifer has worked closely with our top customers to help them realize concrete business gains using Zignal’s platform,” said CEO and…

Alyce Named Leader in the G2 Winter 2020 Account-Based Execution Software Grid Report

Celebrating a Milestone Year of Growth, Alyce Recognized for Leadership in G2 Category Based on Superior Customer Satisfaction and Market Presence Scores Alyce, the AI-powered gifting platform that’s redefining sales and marketing outreach, announced its position in the Leader quadrant in G2’s Winter 2020 Grid Report for Account-Based Execution. Leaders are determined by their high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review…

Bing and Botify Announce Partnership to Bring New Search Engine Optimization Features to Market

Large Websites Can Index Their Content in Real-Time, Leading to Greater Visibility and Revenue Opportunities Leading enterprise SEO platform Botify, announced a first-of-its-kind partnership with Bing to bring speed, efficiency, and accuracy to the crawling and indexing of large websites. The partnership represents an expansion to FastIndex, the first solution within the Botify Activation suite, designed to streamline and simplify manual SEO tasks. Building upon Bing's new programmatic URL submission process, the new…

Acacia Waller Joins Triblio as VP of Customer Success

Triblio, the industry leader in account-based marketing (ABM), is pleased to announce the appointment of Acacia Waller as Vice President of Customer Success. Ms. Waller will drive the team forward as they continue to create and execute personalized ABM success plans for each customer. She will remain focused on maintaining Triblio's industry-leading retention rates as the company continues to grow. The Customer Success team is committed to supporting customers' individual goals in every stage of their ABM program.…

Totango Launches Dynamic Assignment for the Enterprise, Delivers Personalized, Precision Engagement to Maximize Customer Success

Totango, the leader in customer success for the enterprise, announced the introduction of Dynamic Assignment, a next-generation product innovation that enables enterprises to leverage a fluid pool of specialists to rapidly deliver the right expertise to the right person at precisely the right time. With Dynamic Assignment, enterprises can now dynamically allocate people based on fit, skill or availability, to work with customers on an as-needed basis, delivering the optimal level of personalization and customized engagement…

Technology Veteran Bob Leo Joins Actifio as Vice President, Global Professional Services & Customer Success

Actifio, the pioneer of multi-cloud copy data management software, announced that technology industry veteran Bob Leo has joined the company as Vice President of Global Professional Services & Customer Success, reporting to Paul Forte, Actifio's Chief Revenue Officer. In this new role, Bob is focused on driving successful business outcomes for Actifio's customers and being a trusted partner in their data-driven transformation journey. Bob brings a unique perspective to his…

MarTech Interview with Randy Frisch, CMO at Uberflip

"Content should be used to engage your audience at every stage of the customer journey. " As a CMO of a content experience company, what unique challenges do you meet and overcome in driving Marketing and Sales campaigns daily? One of the biggest challenges we come up daily is the status quo. It can be difficult for marketers to rethink the way they approach content—especially when they’ve been doing things the same way for so long. We challenge marketers to shift their focus from creating net new content, to leveraging…

ShootProof Names James Scott as Vice President of Customer Success

Customer Success Leader from Brightpearl and Channeladvisor Will Build Customer Success Organization at Fast-Growing Online Gallery Provider ShootProof, a leading global provider of online gallery software and services for professional and semi-professional photographers, today announced the hiring of James Scott as Vice President of Customer Success. Scott brings more than a decade of customer success experience to ShootProof, where he will lead the customer success and customer support teams. ShootProof announces…

Microsoft and Salesforce Expand Strategic Partnership to Accelerate Customer Success

Salesforce names Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud to help customers scale and grow; new integration between Salesforce Sales and Service Clouds with Microsoft Teams will boost productivity Microsoft Corp. and Salesforce on Thursday announced plans to expand their strategic partnership to help customers meet the evolving needs of their businesses and boost team productivity. Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud. Salesforce…

MarTech Interview with Elizabeth Cholawsky, President and CEO at HG Insights

"Technology Intelligence is unique in that it can not only help our customers identify which accounts have the highest propensity to buy, but also, through our spend intelligence, the accounts with the greatest revenue potential." Could you tell us about your role and journey into Technology? I’ve always been interested in how technology can be used to solve bigger and bigger problems. At university and grad school, and early in my career, I developed computer models to help understand various Social Science phenomena,…

OnePIN Named Top 10 Customer Experience Management Solution Provider

OnePIN receives recognition for innovative technology offerings and unparalleled commitment to customer success OnePIN, Inc., the world's leading provider of Digital User Engagement services for mobile network operators, announced that they have been recognized as one of the "Top 10 Customer Experience Management Solution Companies" in 2019 by CIO Applications Europe magazine. "The success of OnePIN's solutions is evidenced by the tangible and clearly quantifiable results we've delivered to our customers to date. Our…

Customer Success: The Key to Revenue Optimization

Your customers are now subscribers. We have shifted to a subscription economy in nearly every facet of our lives. Do you use rideshares to get around town? Get a discount by subscribing to Lyft. Tired of big, expensive software upgrades every few years? Subscribe to Office 365 or sign up for Gmail. Need a fresh cup of coffee to start your day? Get it cheap with a subscription to BK Café. While the pervasiveness of the subscription consumer mode is intriguing from sociological and economics perspectives, it offers us new…

TenFour Boosts Customer Success Initiatives With Reputation.com

Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced that TenFour, IT infrastructure provider, will use the Reputation.com online reputation management (ORM) platform to assess feedback from its corporate customers in real time, ultimately improving the customer experience and driving business growth. In the Feedback Economy, customers weigh in with their feedback on all aspects of a business, shaping brand perceptions and greatly…

TechBytes with Jamie Bertasi Chief Operations Officer at Totango

Tell us about the benefits you and SAP are offering jointly to your customers? SAP has always been focused on helping their customers innovate and achieve optimal business results. The company clearly believes in empowering every person across an organization with data so they can do their job better and improve their performance with the customer. Totango’s relationship with SAP reinforces both companies’ mutual commitment to ensure our customers’ customers are successful by delivering on the value of experience,…