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Customer

​​Techsign Launches Prove ID, Digital Identity Platform

Prove ID end to end identity verification & management solution is taking the lead in the EMEA market with already over 10M+ user verifications. Techsign unveils Prove ID, an end-to-end digital identity verification solution dedicated for remote customer onboarding, fraud detection, age & driver registration. The solution, which consists of an authentication application and a web management panel, provides institutions with the opportunity to interact securely in the digital environment. Building on the success…

Ping Identity Announces Enhanced PingOne Cloud Platform And Dynamic Authorization Solution At Identiverse 2021

Updates enable seamless digital experiences now managed from a single cloud console Ping Identity (NYSE: PING), the intelligent identity solution for the enterprise, announced two major enhancements to enable secure and seamless digital experiences for employees and customers. The PingOne Cloud Platform now delivers the entire Ping Identity portfolio from a unified cloud admin and solves both workforce and customer identity use cases. Additionally, PingAuthorize enables enterprises with dynamic authorization and…

R/GA Creative Veteran Joins Valtech As Executive Creative Director

David DeCheser will lead the agency's North America expansion Valtech, a company focused on customer experience transformation, announced today that they have hired David DeCheser as the company's first Senior Vice President, Executive Creative Director for North America. An award winning design leader innovating at the intersection of brand, technology and culture, David has led a wide range of engagements spanning wearables, retail innovation, product & service design, machine learning and disruptive media campaigns.…

ACORD Digital Customer Experience Study For U.S. Personal Lines Highlights Value Of Effective And Engaging Insurance Websites

Ongoing trend toward digitization of insurance processes reinforces that delivering quality digital customer experience is key for continuing success in this market ACORD, the global standards-setting body for the insurance industry, today released its Digital Customer Experience Study: US Personal Lines 2021. This most recent version of the ongoing study examined more than 1,250 carriers, InsurTechs and aggregators to assess the industry's overall performance and identify the key strategies and capabilities for delivering…

Finn AI Unveils Three New Banking Chatbot Levels Designed To Quick Start Conversational AI

Small and mid-sized banks and credit unions can start delivering value to customers within 30 days Finn AI, the leading provider of conversational AI for banks, today announces three new chatbot service Levels, each built on the same AI foundation, designed to let banks and credit unions choose an optimal path for delivering AI enhanced experiences to their customers and members. With Finn AI, banks and credit unions can get up and running with an AI enabled chatbot in as little time as a month, and can add new…

Kofax 2021 Customer Excellence Awards For Digital Workflow Transformation

Kofax®, a leading supplier of Intelligent Automation software for digital workflow transformation, today announces the recipients of the 2021 Kofax Customer Excellence Awards at Accelerate 2021, Kofax’s virtual customer event. Customers submitted nominations for recognition in four award categories for each of the Americas, EMEA and APAC regions: “They represent the diversity of our 25,000+ customer base and share a common vision of the power of digital transformation to streamline operations, enhance the customer…

Franciscan Health Chooses Medallia For A Comprehensive Approach To Improving Care Experiences

Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that Franciscan Health, an integrated healthcare system providing care to patients in Indiana, Illinois and Michigan, has selected Medallia as its experience management platform of choice. “We are excited to be Franciscan’s strategic partner for patient and employee experience initiatives to help deliver long-term success in a highly competitive market.” Marketing Technology News: Talkdesk Announces CX Innovator Awards…

Talkdesk Announces CX Innovator Awards 2021 Winners

Highlighting companies who have championed and reshaped their customer experience using Talkdesk technology Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, announced today at Opentalk 2021 the winners of its second annual CX Innovator Awards, which recognize companies who have leveraged Talkdesk technology over the past year to reshape their customer experience (CX) and gain a competitive advantage. “The companies featured in our CX Innovator Awards are using their contact…

New Simplr Study Of Online Brands Tracks 45% Rise In Conversational Commerce

Consumer repurchase intent when human agents were involved reached 88% Simplr, a human-first, machine-enabled customer experience platform, completed a study of 1,493 consumer brands in May to track trends in conversational commerce and the consumer buying experience. The most important trend to emerge is the increasing availability of online chat among consumer brands: more than half (51%) of brands are offering online chat as a customer service channel, up from 35% in a similar Simplr study from January 2021. While the…

Valtech Launches Future Studio To Bolster Customer Experience Practice

Valtech's Future Studio launches first Future Studio Storm report and virtual event, focusing on the Future of Customer Engagement Post-Pandemic Valtech, a company relentlessly focused on transforming the customer experience, has been the secret weapon to brands like Audi, Dolby, L'Oréal, and Universal Studios, for more than 25 years. With  51 offices globally and over 3700 people strong, Valtech is a premier partner to the world's biggest brands, offering full stack experience design, business consulting, technology…

American Rental Partners With Podium To Streamline Transactions And Improve Customer Feedback

Podium, the leading communication and payments platform for local businesses today announced a new partnership with American Rental to improve customer transactions and experience. American Rental is now offering Podium's enhanced communication platform, which includes the inbox, reviews, webchat, feedback and payments products, to its customers across Indiana, Kentucky, North Carolina, Tennessee and Virginia. American Rental began in 1981, in Bloomington, Indiana, and has grown to over 55 retail locations and 17,000…

Backcountry.com, LLC Selects Amperity TOutdoor Retailer Will Use Amperity’s Best-In-Class Customer Data Platform To Grow Business,…

Outdoor retailer will use Amperity's best-in-class customer data platform to grow business, improve customer service Amperity, a leading customer data platform, announced today a partnership with Backcountry, the premier online specialty retailer of outdoor gear and apparel, in which it will deploy its data services to manage and unify the brand's first-party customer data. Backcountry will leverage Amperity's best-in-class data management and customer analytics capabilities to build a better customer data foundation, drive…

Fuze Announces Partnership With Verint To Power Customer Engagement For The Global Enterprise

Fuze Contact Center with Verint Workforce Management enhances integrations to streamline contact center scheduling and forecasting' Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a new partnership with Verint® (NASDAQ: VRNT), The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact center solutions. Fuze Contact Center customers will now…

RPA Labs Introduces The Future Of Customer Experience For The Shipping Industry

Today RPA Labs announced the release of RPA Engage, the premier logistics conversation AI (artificial intelligence) that enhances customer experiences by automating interactions with customers, vendors, and internal teams. A proprietary combination of conversational AI, machine learning, natural language processing, and a built-in language library of logistics terminology allows RPA Engage to answer any logistics inquiries including: Spot Quotes Track & Trace Sailing Schedules Customer Service Inquiries…

What are the Benefits of Relationship Marketing Platforms?

Relationship Marketing Platforms play a crucial part in marketing or sales as these platforms help maintain long-term customer relationships. Maintaining and creating relationships is a crucial aspect of every business, and Relationship Marketing Platforms provide an exceptionally good opportunity to do exactly that. Using the interests, needs, and information of every customer, these platforms can help build a great customer relationship with the business. These platforms work largely on increasing customer loyalty with the…

Raydiant Incorporates Outdoor Signage With New Partnership With SkySlate

Raydiant, the leader in digital signage and in-location experience solutions has partnered with outdoor signage experts, SkySlate. For years, Raydiant customers have benefited from creating seamless customer and employee experiences through the use of screens. From signage, to kiosk, to real-time digital customer service, Raydiant has raised the bar for the in-location experience. Now, that experience can extend to patios, porches, open-air locations, and more. "This exciting new partnership opens so many more doors for…

Talkdesk Announces Keynotes, Agenda For Opentalk 2021: ‘Making Every Moment Matter’

Industry’s premier event for the customer-obsessed sets the stage for inspiration, connecting customer experience professionals, and visionaries to engage, share, and learn Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced the agenda for Opentalk 2021: “Making every moment matter.” The industry’s premier event for all things customer experience (CX) takes place virtually June 15-16 and combines thought-provoking content and opportunities to discuss real business problems…

Omnie Integrates With Zendesk To Provide Premier Customer Service And Leading Technology To All Businesses

Omnie Integrated Services, an innovative, industry-leading, omni-channel customer service platform, announced today they are in cooperation with Zendesk, Inc. Omnie Integrated Services, an innovative, industry-leading, omni-channel customer service platform, announced today they are in cooperation with Zendesk, Inc. The Omnie solution, which delights users through an integrated, managed customer service experience is elevating the way brands communicate with their customers. Omnie customizes its solution to…

AWS Announces General Availability Of Amazon Location Service

New service makes it easier for customers to add location functionality to their applications without compromising on privacy or security at as low as 1/10th the cost of the most common location-based service (LBS) provider Today, Amazon Web Services, Inc. (AWS), an Amazon.com company, announced the general availability of Amazon Location Service, a new service that makes it easier and more cost-effective for customers to add location functionality to their applications without compromising on user privacy or data security.…

Global Business Development Executive Michael M. Straubel Joins Fintech CCM And CXM Leader O’Neil Digital Solutions As Managing…

O'Neil Digital Solutions, the leader in Customer Communications Management (CCM) and Customer Experience Management (CXM), today announced the appointment of global fintech and business development executive, Michael M. Straubel, in the newly created role of Managing Director of Global Partnerships. This new hire further reinforces the organization's commitment to cutting-edge CCM and CXM SaaS solutions designed for the financial services industry. Marketing Technology News: Cision Closes Brandwatch Acquisition In his…