digital channels

Television was and continues to be one of the biggest and most impactful advertising channels of the last 70 years, but it also wasn’t an open ecosystem for advertisers. High friction sales processes, complex media planning processes, and…
Read More...

Contact centers can now resolve customers' issues across voice, messaging, and digital channels with a single automation solution Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital…
Read More...

Cardlytics an advertising platform in banks’ digital channels, released its Q1 2022 State of Spend Report. With insight into 1 out of every 2 debit and credit card swipes in the US, Cardlytics found that overall consumer spend is up 7% in…
Read More...

Twilio , the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced two new hires. Reeny Sondhi joined the company as Chief Digital Officer, and Amy Holcroft joined the…
Read More...

Verint Received the Most Top Customer Satisfaction Scores for All Vendors and Ratings Categories Verint, The Customer Engagement Company™, announced that it has received top scores in multiple customer satisfaction categories according to…
Read More...

Cardlytics an advertising platform in banks’ digital channels, announced the appointment of Jose Singer as its Chief Product Officer. Marketing Technology News: Cardlytics Strengthens Bank Partnerships With PNC Purchase Payback Program…
Read More...

Fourth annual Localized Marketing Benchmark Report offers look at competitive landscapes across industries and defines success for digital marketers SOCi, the marketing platform for multi-location brands, announced the results of its…
Read More...

DeepTarget Inc., a solution provider that utilizes data mining and business intelligence in order to deliver targeted communications across digital channels for banks and credit unions, announced new features with enhanced benefits in their…
Read More...

Too often, the customer service experience feels like companies are fighting against you. We’ve all seen this dynamic play out in our own lives as consumers: long hold times, slow responses from customer service reps, understaffing at call…
Read More...

Cross Screen Media taps Yahoo as first programmatic partner to enable new measurement tool, ScreenImpact Yahoo, the premier global media and technology company, today announced a partnership with Cross Screen Media, a tech firm…
Read More...

NielsenIQ announced they have acquired ciValue, a SaaS (Software as a Service) vendor of choice for retailers globally that powers loyalty programs with advanced AI technology. With this acquisition, NielsenIQ’s Retail Media vertical takes…
Read More...

Phrasee, the leader in brand language optimization, announced a breakthrough AI technology that enables brands to personalize the language each customer receives in real-time. The new capability will ensure each customer receives on-brand…
Read More...

Zalora uses Freshworks Omnichannel solutions to respond faster and exceed its customer expectations Freshworks Inc. , a leading software company empowering businesses to delight their customers and employees, has helped Southeast Asia’s…
Read More...

Independent study finds customers using OneSignal experience up to $2.16 million in benefits over three years OneSignal, Inc., the world's most used omnichannel customer messaging platform, announced the availability of the 2021 Forrester…
Read More...

App Annie has changed its name to data.ai, establishing a big enterprise market opportunity: "Unified Data AI". The name reflects the company's vision to drive comprehensive digital performance with products and partnerships. data.ai…
Read More...

With Conversational Feedback, all Mopinion customers can now ask their users about their experience in a swift, non-intrusive, conversational manner. Mopinion, a leading user feedback software for digital channels, is proud to announce…
Read More...

IST is excited to share the news about its latest new partnership with Conversation Design Institute, aimed at helping to deliver improved conversation design on digital channels such as chatbots, voice assistants. Since 2018, CDI has…
Read More...

Scale, Commercial Success, Completeness of Vision and Ability to Execute Put Company in the Leaders Quadrant, says Kore.ai Kore.ai, a top conversational AI software platform and solutions provider, announced that the company has been named…
Read More...

Syndic8, the provider of cloud-based and collaborative, digital product distribution solutions, announced that Genesco Inc. has signed on to use its Product Content Management platform. This client acquisition marks another keystone…
Read More...

Helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an actual call Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises,…
Read More...