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Don Schuerman

Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards

Pega Empowers Organizations To Quickly Close Gaps In GDPR Risk Readiness Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, today announced it has been named a leader in customer case management in CRM Magazine’s 2018 CRM Service Awards. This is the second consecutive year CRM Magazine has recognized Pega after naming the company as the “one to watch” in the same category in 2017. The 2018 CRM Service Awards honored Pega based on customer satisfaction, depth of…

Consumers Expect AI to Deliver More Transparency, Privacy, and Human-like Touch

The Pegasystems’ Report Provides A Roadmap For Businesses To Improve Ai-Powered Customer Experiences A new global study released by Pegasystems Inc., , has revealed that consumers are open to embracing the promise of AI-powered customer experiences but also seek a human touch in these interactions The report has also emphasized the need for more transparency and data privacy in these engagements. Recommended Read: Merkle's AI-Driven Unified DMP with Pega Set to Merge Adtech & MarTech Activate Insights, Unlock Data…