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Human Experience

Twilio Welcomes Lybra Clemons as First Chief Diversity, Inclusion and Belonging Officer

Twilio, the leading cloud communications platform, announced that Lybra Clemons will join the company as its first Chief Diversity, Inclusion and Belonging Officer. Clemons will be responsible for guiding and scaling inclusion strategy and diversity initiatives across the company’s global workforce. As the newest member of Twilio’s executive team, she will report jointly to Jeff Lawson, co-founder and CEO, and Christy Lake, chief people officer at Twilio. Marketing Technology News: BrandTotal Raises $12 Million in Series…

Tiffany Vasilchik Joins Magid as SVP of Growth Strategy, Consumer & Commercial Brands

Magid today announced the hiring of Tiffany Vasilchik as Senior Vice President of Growth Strategy in its Consumer & Commercial Brands practice. She will be based in New York City. “Tiffany’s strong commitment to helping brands grow is just one of the many reasons we are excited to welcome her to Magid,” said Craig Wax, Executive Vice President and Head of Magid’s Consumer & Commercial Brands practice. “Her experience as a brand marketer and growth consultant across a wide range of industries gives her a depth of…

MERGE Names Saurab Bhargava First-Ever Chief Digital Officer

Bhargava brings deep expertise in leading digital transformations for global brands MERGE, a premium storytelling technology company, announced that Saurab Bhargava joined the agency’s executive leadership team as its first-ever chief digital officer. Bhargava will lead the agency’s digital transformation business through vision, strategy, service delivery and talent acquisition. Bhargava will be based in Chicago “Saurab will elevate the MERGE digital offering and further help us catapult clients to the top of their…

Cover Chooses Twilio Flex to Power its Customer Service Experience

The mobile insurance platform experienced 57% faster response time and an 8% higher resolution rate since making the switch to Twilio Flex Twilio, the leading cloud communications platform, announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact center platform, gave Cover the control to build a customized contact center that delivers a differentiated customer and agent user experience. Cover provides a frictionless and personalized insurance buying…

Prediction Series 2019: Interview with Anthony R. Stephan, US Head at Deloitte Digital

Could you tell us about your role at Deloitte? As the U.S. Head of Deloitte Digital and a Principal at Deloitte, I have the privilege to lead a business where creative, design, strategy, innovation and digital technology come together to help our clients create real value for their customers that ultimately elevates the human experience. When we engage with our clients and partners our focus is to build stronger connections with people, markets and ultimately drive growth. What was the motive behind publishing 2020…

AI Used for Good Can Transform the Human Experience

Ever since AI has emerged as a viable technology – it has been seen to revolutionize everything from driving a car to requesting asking a Google assistant to set an appointment for a haircut. Skeptics worry about job losses and a robotic takeover of our race. Although many of the scenarios are still in the early phase of the hype-cycle, there have been a number of exemplary use cases of AI, including a good many that seek to change the world for the better. Much of the momentum driving AI so far has come from more…

Adoreboard Recognised as a 2019 Gartner ‘Cool Vendor ‘in Artificial Intelligence for Customer Analytics

Adoreboard, a pioneer in Emotion AI for measuring Human Experience (HX) across enterprises, has been designated by Gartner as a 2019 'Cool Vendor' in Artificial Intelligence for Customer Analytics. Adoreboard unites customer and employee experience through its Human Experience (HX) measurement platform Emotics. The system automatically links the emotional intensity expressed in any unstructured text with the themes that matter most to enable executives to prioritise decisions to drive better business outcomes.…