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Infinity Launches UK’s First Conversation Analytics Suite

Infinity Tracking Ltd announced the launch of its Conversation Analytics suite, becoming the first UK call intelligence company to provide these services. “Due to the explosion of smartphones, the total number of calls that businesses are receiving is only going to go up” Infinity clients using Conversation Analytics will be able to analyse the speech on every call they receive, and efficiently enable companies to act on these insights at scale. This will allow them to identify calls where payments were made, when…

Yieldify And Infinity Announce Global Partnership

The New Partnership Brings Customer Journey Optimization And Call Center Intelligence Together To Support E-Commerce Businesses Yieldify, the customer journey optimization (CJO) company, announced a global partnership with Infinity, the leading call intelligence platform. The partnership will see the two companies working hand-in-hand to support businesses connecting the online and offline customer journeys. Through Yieldify’s offices in New York, London and Sydney, and Infinity’s locations in New York, San Francisco,…