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interactive voice response

IPFone Announces Partnership With Inference Solutions

IPFone announces partnership with global provider of voice automation applications Inference Solutions IPFone announces partnership with Inference Solutions, a global provider of Interactive Voice Response (IVR) technologies for sales and service organizations. This AI-powered platform enables businesses to automate virtual conversations with their customers and potential prospects without the need of a live agent. Marketing Technology News: Talkdesk Propels Palmer Johnson Power Systems Customer Service With Cloud…

Fuze Partners with Snap Recordings to Personalize Contact Centers

Partnership Provides Fuze-Powered Contact Centers with Professional Automated Voice Recordings That Simplify and Enhance the Customer Experience Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a partnership with Snap Recordings, a leader in professional voice recordings for business phone systems. The partnership empowers Fuze cloud contact centers with automated voice recordings for a more personalized and streamlined customer experience, ultimately creating the human…

Talkdesk Receives Product Line Strategy Leadership Award from Frost & Sullivan for its Enterprise Cloud Contact Center

Talkdesk's High Scalability and Ease of Deployment Boosts the Overall User Experience, While Lowering the Cost of Ownership Based on its recent analysis of the North American cloud contact center market, Frost & Sullivan recognizes Talkdesk, Inc. with the 2019 North American Product Line Strategy Leadership Award for developing the Talkdesk Enterprise Cloud Contact Center. Talkdesk is built on microservices architecture and designed to prioritize flexibility, scalability, security, and ease of use. Talkdesk's…

Poor Call Handling Results in Lost Sales Opportunities and Negative Customer Experiences

Marchex Institute Study Finds Hotel and Cruise Industries Lose Significant Volume of Customers Due to Poor Call Handling  Call analytics leader, Marchex, has released a series of reports that measure the call handling performance of hotel and cruise brands. By analyzing 5.8 million calls to 13 hotel brands and 84,000 calls to four cruise lines, the Marchex Institute identified key call handling challenges the industries are facing, resulting in lost sales opportunities and negative customer experiences. Marchex's…