Is Your Customer Experience (CX) Roadmap Still on Track?
How would you react if you found out that 73.6% of organizations operate without enterprise-wide CX analytics systems!
If experience isn’t central to your business, you’re likely to lose in the long race. It’s mostly a marathon, run at a pace of a Sprint runner.
NTT recently asked marketers, "Is CX a differentiator or detractor in your organization?"
Most marketers have heard about customer experience, but only a very few have mastered it. In the current COVID-19 scenario, client-facing teams are finding it hard to…