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Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project

Avaya cloud solution to supercharge global BPO’s growth and its adoption of the latest technologies GITEX Technology Week 2019, Merchants, a customer management partner specialising in the business process outsourcing industry, announced that the first phase of a global Contact Centre services transformation, has gone live with an Avaya Private Cloud solution. The contact centre transformation project comes as Merchants looks to achieve new levels of growth in the increasingly competitive BPO industry. To realize these…