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MarTech Interview with Rob May, CEO at Talla

"The key trends that businesses need to be thinking about and when it comes to customer service are automation and chatbots." Tell us about your journey into Customer Support technology and what inspired you to start Talla? Since day one, Talla has set out to build digital workers that automate tasks for employees. We believe that AI and Automation are the future of work and have the power to make every employee more productive. We build digital workers by turning every business process into a supervised learning workflow…

New Book from MIT Sloan Reveals the Principles That Have Helped Make Digital Platforms, Including Amazon, Google, and Apple, the…

Book Analyzes 20 Years of Data on the Performance of Platform Companies Digital platforms, which include the likes of Microsoft, Apple, Amazon, Alphabet (Google's parent company), Facebook, Uber, and Airbnb, have recently become dominant forces in many marketplaces. These companies are enormously valuable—several temporarily surpassed the trillion-dollar mark in value. They are also extraordinarily powerful. How did this happen in such a short amount of time? How have a small number of firms come to exert such influence…

Tableau Acquires AI Startup Empirical Systems

AI Startup, Empirical Systems, Originated at MIT; Will Bring Sophisticated Statistical Analysis and Automatic Data Insights to Tableau Platform Tableau Software announced that it has acquired Empirical Systems, a pioneering artificial intelligence startup that originated at the Massachusetts Institute of Technology (MIT) Probabilistic Computing Project. With Empirical Systems' automated statistical analysis technology integrated into the Tableau platform, Tableau customers will more easily gain insight into their data,…

The Future of Artificial Intelligence: Is Your Job Under Threat?

Since the dawn of machinery and the first flickerings of computer technology, humanity has been obsessed with the idea of artificial intelligence - the concept that machines could one day interact, respond and think for themselves as if they were truly alive. Every year, the possibility of an “intelligent technology” future becomes more and more of a reality - as algorithms and machine learning improve at a lightning-fast rate. According to experts across the globe, machines will soon be capable of replacing a variety of…

Will AI Really Be The Death Of Human Intelligence?

Since AI became a topic of considerable study in the 1960s, it has suffered from a multitude of false hopes. The big breakthrough was always just around the corner and AI would inevitably transform society. Numerous papers predicting the demise of work as we know it have been published. Led by the notorious work of Oxford University’s Carl Frey and Michael Osborne, these papers typically highlight the huge number of jobs that will be lost by automation, but have a number of logical fallacies, whether it’s the lump of…

How Relationship Intelligence Affects Your Success

In 2013, bestselling author Michael Simmons interviewed Ronald Burt, one of the world’s top network scientists. He asked him about the number one best predictor of career success. Burt’s response? An open network. An open network is a network where you are connected to different clusters of people who don’t know each other (versus a closed network where you are connected to people who tend to know each other). We often hear that in order to be successful we must have a strong network. What many people don’t realize is…