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NewVoiceMedia

Copper Launches New Partner Program and Hires Olga Lykova as Global Vice President of Partnerships

The leading CRM for G Suite Unveils Its 2020 Partner Ambassador Program Focusing on Google Partnerships, Expanding Benefits to Reseller Partners, Technology Partners, Affiliates and Launching Referral Motion Copper, the leading provider of CRM for G Suite, announced the launch of its 2020 Partner Ambassador Program which is focused on bridging the gap between CRM and productivity for the small business ecosystem using G Suite. Additionally, Olga Lykova has joined Copper as its Global Vice President of Partnerships. In her…

Sabio Group Strengthens Leadership to Support Accelerated Growth

Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. #CX and #contactcenter tech leader @SabioSense appoints new #CEO To further accelerate its core strategy, Jonathan Gale has been appointed as Sabio Group CEO where he will lead the ongoing development, communication and execution of a clear and compelling strategy for Sabio for the next stage of its journey. Jonathan brings over 30 years’ experience in the SaaS technology…

How to Motivate Your Service Organization for Customer Success

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service. Another study by American Express stated that 42 percent of consumers mentioned that they would visit a place if an acquaintance says good things about the service. All these facts establish with much conviction that the importance of customer experience is something that is never stressed enough. Even if you do not go by the facts, think of a simple example. What do you do…

Vonage positioned as a Leader and a Visionary in Gartner Magic Quadrants for Contact Center as a Service, Western Europe and North America,…

Vonage's NewVoiceMedia recognized in Western Europe and North America CCaaS reports for completeness of vision and ability to execute Vonage (NewVoiceMedia) has been positioned by Gartner, Inc. in the Leaders and Visionaries quadrant of the Magic Quadrant for Contact Center as a Service (CCaaS), for Western Europe and North America, respectively. For the former, this marks the third consecutive year Vonage's NewVoiceMedia solution has been recognized as a Leader. Gartner's Magic Quadrants objectively depict the vendor…

VvAA Groep B.V to Transform Service Experience and Performance with Vonage’s NewVoiceMedia Solution

Vonage, a global business cloud communications leader, today announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact center solution to boost its members' customer experience. VvAA Groep B.V is a member organization and a leading insurance provider for healthcare professionals and institutions in the Netherlands. The group's main objective was to provide a state-of-the-art experience for its members and customers, while strengthening its performance, operational efficiencies and team productivity.…

VvAA Groep B.V to Transform Service Experience and Performance With Vonage’s NewVoiceMedia Solution

Vonage, a global business cloud communications leader, announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience. VvAA Groep B.V is a member organisation and a leading insurance provider for healthcare professionals and institutions in the Netherlands. The group’s main objective was to provide a state-of-the-art experience for its members and customers, while strengthening its performance, operational efficiencies and team productivity. Following a…

Vonage Awarded 2019 CRM Excellence Award

NewVoiceMedia Solution Honored for Helping Clients Improve the Customer Experience  Vonage, announced that TMC, a global, integrated media company, has named Vonage's NewVoiceMedia Solution as a recipient of a 2019 CRM Excellence Award, presented by CUSTOMER magazine. "We are thrilled to have won the 2019 CRM Excellence Award from CUSTOMER Magazine for our NewVoiceMedia Solution," says Ken McMahon, SVP Operations at Vonage. "Providing tools to create a memorable and emotive customer experience is an intrinsic part of our…

Vonage Wins 2019 INTERNET TELEPHONY Product of the Year Awards

Cloud-Native Vonage Business Cloud Solution and Vonage’s NewVoiceMedia Conversation Analyzer Both Recognized for Industry Innovation Vonage, a global business cloud communications leader, announced that integrated media company TMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services - cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution. “I am honored to recognize Vonage with two…

NewVoiceMedia Wins Best in Biz Award for Most Innovative Product Feature

NewVoiceMedia, a Vonage Company and leading global provider of cloud contact center and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. NewVoiceMedia’s global cloud telephony platform is an intelligent, multi-tenant contact center and inside sales solution that joins up all…

Ventana Research Accolades NewVoiceMedia for Their Excellence in Digital Innovation

Vonage’s NewVoiceMedia Is One of the Global Leaders in Cloud-Based Contact Centers and Inside Sales Solution. This Year, Ventana Research Endows the Company for Their Achievements in Customer Service Excellence NewVoiceMedia has been on an award-winning spree this quarter. Their technology not only managed to grab the attention of Vonage, but also made a significant contribution in modernizing customer service. Currently, global corporations rely on Ventana Research to derive insights and training on emerging…

Marketing Technology Bulletin Covering the Week Gone By

Top Picks from MarTech Series. Original MarTech Insights from the Week Gone By Our staff writers compiled a bulletin covering important news occurring in the world of Marketing Technology. This bulletin is the best source to glance through major MarTech developments last week. NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe Company Placed Highest for Ability to Execute, Also Evaluated for Completeness of Vision Google Discover Feed to Show Instead of…

Vonage Announces Completion of NewVoiceMedia Acquisition

Vonage Business Revenues of $154 Million, a 19% Increase On October 31, Vonage completed the acquisition of privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service (CCaaS) provider, for an equity price of $350 million in cash. NewVoiceMedia was the largest privately-owned, pure-play, cloud contact center company globally. NewVoiceMedia is in the Leader's quadrant of the Gartner CCaaS Magic Quadrant for Western Europe for the second year in a row; was recently named a strong performer in the…

Online Medical Records Company WebPT Enhances Customer Experience and Agent Engagement with NewVoiceMedia

NVM Platform Supports Improved Coaching and Performance Management; Interaction Assistance; And Personalized Customer Service NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform. Based in Phoenix and founded in 2008, WebPT provides a web-based medical record system for physical therapists. The organization aims to offer…

NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Company Placed Highest for Ability to Execute, Also Evaluated for Completeness of Vision NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Center as a Service, Western Europe, for the second consecutive year. Gartner’s Magic Quadrants objectively depict the vendor landscape in various technology sectors. Vendors are assessed against strict criteria and those who successfully appear…

Altify Launches the 2019 Benchmark Study to Uncover the Key Disruptions to Business and the Strategic Imperatives on Performance

In Partnership with Leaders in the Sales Technology Industry, the Study Looks to Uncover Strategic Insights to Help Companies Succeed in 2019 Altify, the pioneer in digital sales transformation software for businesses worldwide, announced the opening of the third annual business performance benchmark study, focusing on the key business trends, company growth drivers and sales best practices from around the world. In partnership with Gainsight, Traction on Demand, Outreach, MapAnything, NewVoiceMedia, Highspot and…

NewVoiceMedia Named in FT Future 100 2018

NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, has been named in the inaugural FT Future 100, an annual list compiled by The Financial Times which celebrates fast growing UK businesses that are positively contributing to the future of their sector, business, and society. .@NewVoiceMedia named in FT Future 100 2018 The accolade builds on the FT 1000, a recent ranking of Europe’s fastest growing companies published by the Financial Times and Statista, in which NewVoiceMedia…

NewVoiceMedia Named a Strong Performer in 2018 Cloud Contact Center Vendor Evaluation

NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave: Cloud Contact Centers, Q3 2018. .@NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Center vendor evaluation #cctr The Forrester Wave follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia…

Vonage Expands Vision in Cloud Contact Center Market with the Decision to Acquire NewVoiceMedia

Vonage's Announcement to Acquire NewVoiceMedia Would Advance Company's Strategy to Provide an Integrated, Cloud Communications Platform Today, Vonage Holdings Corp. has entered into an agreement to acquire privately-held Contact Center platform provider,  NewVoiceMedia. In an official press release, Vonage has agreed to acquire NewVoiceMedia for an equity price of $350 million paid in cash. The acquisition combines Vonage's robust UCaaS and CPaaS solutions with NewVoiceMedia's pure-play cloud contact center offerings,…

NewVoiceMedia Partners with Rapid7 to Transform Its Customer Experience and Contact Center Operations

NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalized, exceptional experience to its globally expanding customer base. Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams. Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100. Also…

NewVoiceMedia Wins 2018 Communications Solutions Products of the Year Award

NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, announced that the NVM Platform has won a TMC Communications Solutions Products of the Year Award. TMC is a global, integrated media company and leading source of news for the communications and technology industries. One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or…