National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI
Speech Analytics and Contact Center AI Improve Experiences for Both Clients and Agents
Observe.AI, a leader in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improve customer experience, automate quality assurance, and provide better coaching to its front-line agents. NDR, one of the country’s largest and most reputable debt relief companies, leverages the Observe.AI platform to analyze 100% of call interactions and automatically surface key areas of concern for customers while…