Omnichannel Experience

As we know, the sports industry looks different for everyone this year. Aside from new protocols and safety procedures, the Phoenix Suns retail operation is bringing in new management with Dyehard Fan Supply who are collaborating with…
Read More...

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability Bright Pattern, a leading provider of…
Read More...

Acquia joins with commercetools and Lucidworks to create industry’s only best-of-breed, open, composable commerce solution At NRF2021, Acquia announced Acquia Digital Commerce, a solution that enables marketers to unify data, content,…
Read More...

3CLogic, the leading provider of voice-enabled solutions for ServiceNow,  announced its selection by a major European energy multinational. The solution includes integration with ServiceNow’s IT Service Management (ITSM) suite as the firm…
Read More...

Partnership combines live streaming with seamless display and mobile experiences in public environments to delight visitors and build relationships with brands Interactive live shopping provider Bambuser and interactive retail technology…
Read More...

Singapore-based Insider, a profitable SaaS company that takes a unique approach to omnichannel experience orchestration, announced its entry to the USA as a next step to reach aggressive growth targets. Leading the growth in the region will…
Read More...

BigCommerce, a leading open SaaS e-commerce platform for fast-growing and established brands announced the availability of Channel Manager, a modernized platform feature that makes it easier for merchants to manage their comprehensive…
Read More...

MessageBird solves customer communication complexity with the world’s first and only Omnichannel Platform as a Service (OPaaS), comprising suite of tools including Inbox, Omnichannel Chat Widget and Flow Builder Latest investment, led by…
Read More...

From online doctor consultations to work from home culture to contactless commerce, everything is becoming the new normal. CXInfinity has optimized its solutions to meet customers' expectations in the present time without impacting…
Read More...

Comprehensive Partnership Spans E-Commerce, Retail at Santiago Bernabéu Stadium, and Official Real Madrid Stores -- Real Madrid and Legends will Unveil a New Flagship Megastore at the Transformed Estadio Santiago Bernabéu -- Expanded…
Read More...

Global cloud POS leader introduces new eCommerce features to meet the evolving needs of retailers and restaurants by creating multi-channel shopping touchpoints As commerce shifts toward fast and efficient online shopping and…
Read More...

Brands with strong omnichannel customer engagement retain 89% of members, so CXInfinity, the Digital Omnichannel member service and engagement platform, brings its robust features to engage with members when and where it matters and resolve…
Read More...

Seamlessly Surfacing Customer Experience Data to Automate the Process of Predicting and Acting on Experience Drivers Marketers and customer experience practitioners recognize the value of streamlined access to insights to drive…
Read More...

Digital signage and in-store experience solutions provider Raydiant has released the findings from their State of Consumer Behavior Report 2020. The report surveyed 1,000 US consumers on Jan. 19, 2020 with a goal of better understanding…
Read More...

In today’s world, connected, consistent and differentiated experiences are born from closely aligned Marketing functions and technology teams. The collaborative relationship between a CMO and a CIO is crucial and has increasingly become a…
Read More...

"Being able to detect where the user is in their lifecycle and reach them with the right and relevant messaging at the right time is super-critical for any e-commerce business." Could you tell us about your role and the team/technology you…
Read More...

Subscribe Pro's customers can now benefit from newly-certified cartridges that offer improved customer experience, increased lifetime value and enhanced support Subscribe Pro announced that its new SFRA cartridge has been certified by…
Read More...

"Millennials are more likely to be engaged with new purchasing options, such as VR shopping and pop-up stores, than older generations." Could you tell us about your role and journey into Technology? It was a happy accident! I had a…
Read More...

Gap Inc. announced the appointment of Mary Beth Laughton as president and chief executive officer of Athleta.  Laughton will begin her new role in late October and will serve on Gap Inc.’s senior leadership team reporting to president and…
Read More...