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Omnichannel

Ivanhoé Cambridge Teams up With Lightspeed to Provide Omnichannel Solutions to Small and Medium-Sized Tenants in Its Canadian Shopping…

Tenants of Ivanhoé Cambridge shopping centres in Canada will benefit from one year of free access to Lightspeed Retail or Lightspeed Restaurant Leading cloud-based point-of-sale solution provider Lightspeed POS Inc. announced today a partnership with real estate industry leader Ivanhoé Cambridge (IC) to bring free and fully-integrated cloud services, including Lightspeed Retail and Lightspeed Restaurant, to small and medium-sized tenants and restaurateurs with locations in Ivanhoé Cambridge Canadian shopping centers.…

Kustomer Acquires Automation Technology Company Reply.ai, Accelerating Kustomer IQ’s Intelligence Platform To Help Companies…

Reply is the first acquisition for Kustomer, reinforcing Kustomer's commitment to AI and machine learning capabilities throughout the customer journey. With Reply, Kustomer will now offer enhanced chatbot and deflection capabilities through its customer service platform Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced today it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies…

Four Vonage Team Members Receive CRN Women of the Channel Award

Vonage, a global business cloud communications leader, announced that CRN, a brand of The Channel Company, has named four Vonage emerging leaders to its prestigious 2020 Women of the Channel list. The annual list acknowledges select channel leaders representing technology suppliers, distributors, solutions providers and other IT organizations. These four Vonage channel team members each have been recognized for their contributions to channel advocacy, growth, thought leadership, and dedication to the IT channel:…

Contentful and BVA Announce Partnership to Enable Brands to Build Omnichannel Digital Experiences

As a leader in digital commerce website development, BVA will use Contentful’s app framework to build leading-edge digital experiences  Contentful, the global leader in headless content management, today announced a new partnership with BVA, a leading Shopify Plus agency. BVA will leverage Contentful’s newly released App Framework to build services that help BVA’s customers deliver omnichannel digital experiences. Since BVA was founded in 2013, it has accelerated the growth of more than 100 brands including…

Verizon Media Brings Native Marketplace, Premium Inventory into Expanded DSP

Advertisers gain access to all formats and buy types through a single offering  Verizon Media announced the launch of its expanded DSP, bringing programmatic, premium and now its full native marketplace inventory, formats, targeting and measurement together in a single platform. The DSP gives advertisers a unified solution to control every aspect of their buys - from planning, buying and management, to insights and optimization - across all formats and exclusive inventory opportunities. Today, we live in an omnichannel…

Amperity Releases COVID-19 Retail Monitor

Interactive Online Dashboard Dynamically Tracks Retail Industry Changes Amperity, the first AI-powered Customer Data Platform (CDP), debuted the COVID-19 Retail Monitor, an interactive tracking and benchmarking tool covering the impact of the pandemic on the retail industry. The COVID-19 Retail Monitor is an online tool for business leaders, journalists, and analysts, and will be regularly updated with current data on an ongoing basis. The COVID-19 Retail Monitor allows users to assess the North American retail…

Rubicon Project and Telaria Complete Merger Following Stockholder Approvals

Rubicon Project, the global exchange for advertising, and Telaria, the complete software platform that optimizes yield for leading video publishers, announced the closing of their previously announced merger, creating the world’s largest independent sell-side advertising platform, poised to capture growth in CTV. The combined company will launch with a new name in the coming months and in the interim, will continue to trade on the New York Stock Exchange under the ticker symbol RUBI. .@RubiconProject and @TelariaVideo…

Smartbox Transforms Customer Experiences With Nutanix

Retailer Leverages Technology To Enhance Customers’ Digital Experiences Nutanix, a leader in enterprise cloud computing, announced that Smartbox Group, a leading European retailer of gift experiences, expanded its relationship with the company to support its digital modernization project. Smartbox leverages Nutanix software to modernize its IT infrastructure, streamline operations, and reduce costs in order to delight customers with tailored, real-time experiences. A seamless omnichannel customer experience is now a…

Undertone Creates Transparency in Automated Content Recognition (ACR) Market

Undertone, the creator of cross-platform Creative Synchronized Digital Branding for the world’s most prominent brands, announced that as part of its effort to eliminate confusion and promote enhanced purchase practices surrounding Automated Content Recognition (ACR) in the ad tech market, it has introduced an ACR Buyer’s Guide and accompanying Workbook for brands who are trying to buy smart TV viewership data intelligently. “We’ve got the trust of some big brands who came to us for omnichannel plans, and because we have…

PUMA Sets Sights on New Personal Best for Customer Engagement With Emarsys

Global Sports Brand Harnesses New AI-Powered Marketing Platform to Connect the Customer Journey Across All Channels PUMA, one of the world’s leading sports brands, has announced a global partnership with Emarsys, the world’s only omnichannel customer engagement platform built to accelerate business outcomes, to enhance its delivery of uniquely personalized communications to customers across multiple channels and points of sale. Using Emarsys’s fully integrated customer data platform, PUMA will be able to unify data…

Five9 to Acquire Virtual Observer, Formerly Known as CSI, to Enable Superior Customer Experience and Transform Contact Center Efficiency

Strategic acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption Five9, Inc., the leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Virtual Observer, formerly known as CSI, an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions. Virtual Observer has been a Five9 partner for over three years with more than 150 joint customers. As customers…

Kustomer Achieves SOC 2 Type II Certification

Independent report confirms company's ongoing commitment to create and maintain a secure operating environment for its client's confidential data Kustomer, the SaaS platform reimagining enterprise customer service, announced the successful completion of its Service Organization Control (SOC) 2 Type II examination with zero exceptions. This independent audit conducted by Linford & Company validates that the company's corporate security practices and the security controls in the Kustomer platform meet the American…

OpenSlate Welcomes Stephanie Vandenberg as Senior Vice President of Sales, Brand and Agency Partnerships

Seasoned Industry Veteran Brings Years of Integrated Advertising and Marketing Experience to New Role OpenSlate, the leading independent provider of video content ratings across the world’s largest digital platforms, announced that Stephanie Vandenberg has joined the company as Senior Vice President of Sales, Brand and Agency Partnerships. Vandenberg brings over two decades of media and ad tech experience to OpenSlate, where she will spearhead growth by driving new brand partnerships and client-retention initiatives while…

Tailored Brands Names Carolyn Pollock Chief Marketing Officer

Company Selects Starcom as Agency of Record Tailored Brands, Inc. announced the appointment of Carolyn Pollock as Chief Marketing Officer. She will report to Chief Customer Officer Carrie Ask and will oversee marketing for all of the Company’s retail brands, including Men’s Wearhouse, Jos. A. Bank, Moores Clothing for Men and K&G. Marketing Technology News: Zendesk Relate 2020: Come Join The Most CX-y Show on the Planet! Pollock is a proven marketing and management professional with a 20 year track record of…

IST Networks BOTTER Chatbot Now Available on the Genesys AppFoundry

New integration for Genesys Cloud enables businesses to leverage enterprise-grade chatbot framework to provide seamless, engaging and automated communications with customers IST Networks has announced Botter Chatbot is now available on the Genesys AppFoundry, the industry's largest dedicated marketplace focused on customer experience solutions. Genesys is the global leader in omnichannel customer experience and contact center solutions that power 25 billion of the world's best customer experiences each year. The AppFoundry…

Zendesk Invests in Tymeshift to Improve Workforce Management (WFM) Solutions

Leading Customer Support Ticket System and Sales CRM platform Zendesk has invested in Tymeshift. Tymeshift is an Omnichannel Workforce Management (WFM) tool that is made exclusively for Zendesk. Zendesk’s investment will help Tymeshift to build the most-accessible WFM solution. Tymeshift will use the new funding to push for growth in new markets. David Birchmier, CEO- Tymeshift At the time of this investment, David Birchmier, CEO- Tymeshift, shared his vision for the company’s future. David said, “We’re proud of the…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from I.AM+, PathFactory, Symphony MediaAI, Downtown Music Holdings, LumenVox, Accenture, GRM Information Management and Bright Pattern. I.AM+ Aims to Accelerate Ethical AI Adoption with Red Hat OpenShift on IBM Public Cloud I.AM+, the technology company founded by global music artist and entrepreneur will.i.am, and IBM have joined forces aiming to accelerate the adoption of AI and…

PlumSlice Labs Announces Its Product Platform for Brands and Retailers

The Product Platform is designed to be the single place retailers and brands go for all things product PlumSlice Labs announced the PlumSlice Product Platform, an innovative solution designed to bridge complex business processes around the product lifecycle. The Product Platform provides consistency, real-time workflow and alerts, automation, analytics and reporting across the organization.  All elements of this platform are focused on ease of customer shopping. Marketing Technology News: RingCentral Named a November…

Euroconsumers to Enhance Customer Experience With Vonage

Vonage, a global business cloud communications leader, announced that Euroconsumers, a cluster of consumer organisations, via its Test-Achats subsidiary, has selected Vonage’s contact centre solution to better serve its customer-base by delivering exceptional experiences. Gathering five national consumer organisations and giving voice to more than 1.5 million people, Euroconsumers is a leading consumer cluster in terms of innovative information, personalised services and defence of consumers’ rights. The Euroconsumers…

Subscription Programs Delivering Revenue Growth According to New Retail Survey

77% of retail leaders report that a recurring revenue model is a prerequisite for doing business According to a new study conducted by NAPCO Research and commissioned by Ordergroove, the leader in Relationship Commerce, retail leaders are experiencing growing return from recurring revenue programs - such as subscriptions, memberships, reordering, clubs and boxes - with the majority of respondents indicating they consider these programs a “prerequisite for doing business.” Findings from the study, “Retail 2020:…