Browsing Tag

Omnichannel

Algonomy Announces Inaugural Personalization Summit 2021 for Retailers and Consumer Brands

- All-star speaker lineup from leading brands that are using Hyper-Personalization algorithms to drive double digit growth in digital revenues  - When: April 28th (Americas & Europe) and May 5th (APAC & ME) Algonomy, the leading Algorithmic Customer Engagement solutions company, today announced that they are hosting the first Personalization Summit 2021 as a joint company, formed by the merger of RichRelevance and Manthan Software. Marketing Technology News: AdsWizz Surpasses 1 Billion Monthly Podcast Downloads…

Marketing Technology Highlights of The Week: 05th-April-2021: Featuring ON24, Deloitte, Demandbase, Bombora (and more)!

Customers want seamless and engaging omnichannel marketing (and sales!) experiences and interactions from the brands they deal with, this is true in form across banking, B2B and even B2C channels. How are leaders in marketing and martech / salestech using this demand to ensure they meet customers’ expectations at the core? Find out more in this martech highlight of the week! MarTech Quote-of-the-Week! While most B2B companies are focusing on outbound  – Lusha is built on existing intent. We build off of SEO and…

New Innovations Drive Growth for PubMatic’s Omnichannel Wrapper Solution

OpenWrap customization and A/B testing live with more than 200 publishers globally PubMatic (Nasdaq: PUBM), a sell-side platform that delivers superior outcomes for digital advertising, today announced major enhancements to its omnichannel header bidding wrapper, OpenWrap, bringing greater flexibility and control to publishers. With sophisticated customization capabilities, OpenWrap, a leading, Prebid-based wrapper solution, now helps publishers seamlessly test, analyze and optimize their wrapper setup, driving improved…

Omnichannel Expert emBlue Acquires Denver-based Zenman for High Quality Team and Exceptional Reputation

South American company emBlue is optimistic about merging innovative solutions, while launching into US markets with 360 ROI Method emBlue, an omnichannel platform that ensures a smooth customer journey, from awareness through purchase, announced it acquired Denver-based Zenman for their reputable expertise and phenomenal team. Zenman offers innovation in the world of web design and development, staying informed about web trends, while providing features to clients based on their industry and desired…

Brands are Redefining the Customer Experience by Adopting a Digital-first Approach

Frost & Sullivan finds that an integrated digital platform offers a truly unified view of the customer   Consumers are more empowered and knowledgeable than ever before. Each customer expects the brand to anticipate their needs and securely deliver relevant content on the channel and device of their choice. Contact centers are responding by providing a "single pane of glass" to display historical customer information and predictive responses without an agent having to toggle between systems. This combination of enhanced…

Hudson MX Launches Modern Omnichannel Media Accounting Platform Providing 21st Century Alternative to Legacy Systems

Enterprise cloud platform automates outdated processes, establishing new, future-proof industry infrastructure that helps agencies and marketers succeed with enhanced creativity, increased effectiveness, and operational efficiency Hudson MX, a provider of next-generation media buying and accounting solutions, today launched FinanceAssist™. The enterprise solution will give the $500 billion media industry a modern, cross-media, cloud based media management platform to replace outdated legacy systems that…

Sailthru’s Fourth Annual Retail Personalization Index Highlights Thriving Retail Brands

Sephora Takes the Top Spot and Thrive Market Jumps to Second, While eBay and Fabletics Prove to be Additional Big Movers Sailthru, a CM Group brand and the leading personalized marketing automation technology provider for retailers and publishers, today announced the fourth annual Retail Personalization Index, which provides a complete analysis of the omnichannel and personalization capabilities of today's top retailers. This year’s report highlights how some retailers have thrived in a new era of commerce brought on by the…

inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution

The diversity of its solutions, customer focus, and deep customization help it fill the white spaces in the market and expand in diverse industries Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Its keen understanding of market dynamics, customer demands, and industry Mega Trends has helped the company design a remarkable product portfolio and position itself as an industry…

Designs Direct Selects PlumSlice Labs, Inc. to Streamline Product Development

PlumSlice Labs, Inc., a leading provider of omnichannel product experience management for consumer brands and retailers,  announced Designs Direct Creative Group, a provider of home décor solutions and products to retailers, has selected PlumSlice’s Product Platform to streamline product development. “Designs Direct did a very comprehensive evaluation of the market including head-to-head testing of several competitive solutions in order to find the best fit for their business and strategy” Efficiently reaching…

Vistar Media Launches Open Exchange for Omnichannel DSPs

Vistar Media, the leading global provider of software for digital out-of-home (DOOH), is partnering with the world’s largest omnichannel DSPs to launch the first real-time bidding open exchange for out-of-home advertising (OOH). This signals a watershed moment for DOOH, bringing the channel to parity with other programmatically accessible digital advertising mediums such as desktop, mobile and connected TV. Previously, omnichannel DSPs could only access DOOH inventory via private marketplace deals (PMPs). With support for…

CXInfinity To Take A Leap In Redesigning Businesses Digital Customer Service Strategy

In 2020, customer service is drifting from calls to digital engagement. CXInfinity is here with its customer engagement solution targeting digital transformation. Their powerful solution is designed for businesses to engage with customers when and where it matters Digital customer service creates highly engaged customers who are likely to buy 90% more frequently and spend 60% more on every purchase. There’s more to it. Digital customer service helps in creating an emotional connection with customers, removing chances of…

Hearsay Systems Announces New Integrations, Partnership, and Investment

Hearsay product utilization increases 3X during pandemic across digital communication channels between advisors and clients Salesforce Ventures takes on a minority stake in Hearsay Hearsay’s compliant, regulation-ready social media, voice, text, and website solutions extend the power of Salesforce to wealth management, banking, insurance, and home lending customers Hearsay Systems, a trusted leader in compliant digital communications for the financial services industry,  announced a deeper partnership with…

Bright Pattern Contact Center Chosen by Everise, Next-Generation BPO

Bright Pattern selected by Everise to provide advanced Customer Experience solutions to innovative connected device start-ups Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was chosen by Everise to power omnichannel customer support in the cloud. Everise selected Bright Pattern Contact Center for its omnichannel capabilities, easy-of-use, mature cloud infrastructure with 100% uptime, out-of-the-box integrations to multiple top CRM providers, and the company's flexible…

Mi9 Retail Launches ThryveAI

The Next Generation of Digital Commerce for Grocers Mi9 Retail (Mi9), the leading provider of omnichannel retail solutions, is pleased to announce the launch of its new digital commerce brand, ThryveAI. Mi9, a pioneer in grocery e-commerce, helped grocers create their first digital storefronts when online grocery was a novelty. As the underlying technology became more sophisticated, consumers realized the convenience of shopping online and the adoption of grocery e-commerce steadily increased, albeit slowly. Mi9 was…

Openbravo Releases Openbravo Store With an Enriched Functional Scope

Openbravo, a global cloud-based omnichannel platform vendor for agile and innovative commerce, announced a new release of the Openbravo Store, its cloud-based multi-store management solution for retailers, which is now available with enhanced product capabilities and offered with a pay-per-use subscription model for new customers globally. With safety and protection growing to now be as important as price, location or assortment in influencing purchasing decisions, Openbravo Store offers retailers the possibility to…

RichRelevance Once Again Named a Leader in the Gartner Magic Quadrant for Personalization Engines

2020 report scored RichRelevance highly on marketing features such as predictive journey optimization, real-time streaming architecture, data science advancements, and strategy controlled marketing orchestration, powered by Xen AI RichRelevance, the global leader in omnichannel experience personalization is named a 'Leader' in the 2020 Gartner Magic Quadrant for Personalization Engines for the second year in a row. Gartner evaluated 13 vendors in the benchmark research and industry guide on providers of Personalization…

Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

Zendesk Sell differentiates itself with a user-friendly, mobile-first design; easy onboarding experience; an integrated platform; and attractively priced product bundles Based on its recent analysis of the North American small and mid-sized business (SMB) mobile worker apps market, Frost & Sullivan recognizes Zendesk with the 2020 North American Product Leadership Award for its Sell sales force automation (SFA) solution. The solution stands out for its ease of use, affordable pricing, creative bundling, ongoing…

Eagle Eye And Ecrebo Partner With Southeastern Grocers To Enable An Omnichannel Retail Strategy

Eagle Eye Solutions, a global marketing technology company that helps retailers create one-to-one customer connections, and Ecrebo Inc, a global POS receipt marketing technology company, are partnering with Southeastern Grocers, Inc. (SEG), to support its business transformation strategy and goal of becoming a digitally-enabled, omnichannel retailer. One of the largest conventional supermarket companies in the US, Southeastern Grocers selected Eagle Eye in late 2019 to expand its media channels, as well as customer…

V12 Signals Family of In-Market Automotive Purchase Intent Solutions Sets New Milestone

5x Growth in Signals Mobile Lot Visit Identification Propels Radical Advancement in Automotive Targeting V12, a leading provider of purchase intent insight and marketing services announced that its family of in-market purchase intent solutions, V12 Signals, has grown to the point that automotive marketers can use behavioral intent data exclusively to target all automotive shoppers in the US. V12's Signals Mobile product now identifies 71MM individual on-lot shoppers annually New product V12 Signals Online…

Intelisys Partners With Bright Pattern To Provide Innovative AI-Powered Omnichannel Cloud Contact Center Software

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations. Our solution powers major brands by providing the simplest and most powerful AI-powered software that is perfect for any modern contact center looking to deploy new digital channels, provide omnichannel customer journeys, monitor the quality of 100% of interaction on all channels, or implement AI for self-service channels and…