Browsing Tag

Ovum

IPsoft’s Conversational AI Solution Now Available in the Microsoft Azure Marketplace

IPsoft, one of the largest independent leaders in enterprise artificial intelligence (AI), announced its membership to the Microsoft Partner Network and the availability of Amelia, a comprehensive digital employee, in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. The addition of Amelia will enable Microsoft sellers, partners and customers to easily integrate and take advantage of her conversational AI for the enterprise. Amelia has repeatedly been identified as a…

LogMeIn Finds that 85% of Customer-Facing Teams Are Frustrated with Lack of Technology Needed to Meet Customer Expectations

Global Study Reveals Rising Customer Expectations are Outpacing Adoption of AI Tools that Drive Efficiency and Improve Customer Experience LogMeIn announced the results of a global study conducted in partnership with Ovum to understand how support agents are faring in the age of ever-rising consumer expectations. The findings reveal that the vast majority of surveyed agents believe that the technology tools provided to customer-facing employees are not evolving as quickly as their needs are. Today’s customers expect agents…

OneTrust Leads Global Privacy Management Software Market: Ovum Report

Independent Research Film Ovum Has Named Privacy Management Software Company OneTrust as a Leader in the Market It has been two months since the launch of the European Union’s General Data Protection Regulation (GDPR). While the risk of data breach still hangs in the air like the mythical Damocles’ Sword, many companies have chosen to minimize the risk by adopting privacy management solutions. In its recent report, Ovum, a leading analyst and research firm, has named OneTrust as a strategic leader in the global privacy…

Kentico Positioned as Challenger in Ovum’s WEM Decision Matrix 2018-2019

Europe-based Study of Web Experience Management Looked at Company’s Premise- and Cloud-Based Offerings Kentico Software, a growing CMS vendor with offices in Europe, Asia Pacific, and North America, recently announced that it has improved its standing in the latest Ovum Web Experience Management (WEM) Decision Matrix to “Challenger”. The UK-based analyst firm based its rating on reviewing Kentico’s two major product lines — Kentico EMS and Kentico Cloud. The company continues to aggressively develop Kentico EMS...…

MuleSoft Announces Titan, the Next Major Release of Anypoint Platform to Build Secure, Multi-Cloud Application Networks

Latest Release Strengthens Application Networks with New Runtime, Advanced Security and Monitoring Capabilities, and Flexible Multi-Cloud Deployment Model MuleSoft, a provider of the leading platform for building application networks, announced Titan, the latest release of Anypoint Platform that features new capabilities to easily deploy, secure and monitor composite applications across cloud environments. Anypoint Platform unlocks the power of API-led connectivity, allowing organizations to connect apps, data and devices…

FollowAnalytics Host Event to Help Organizations Prepare for GDPR Compliance

Mobile Data Wallet Puts Both Companies & EU Citizens in Control over their Private Data; FollowAnalytics to Host ‘Mobile Acceleration & Data Privacy’ Event FollowAnalytics, a leading mobile business acceleration platform for marketers, has announced the launch of its new Mobile Data Wallet feature, helping brands to become fully compliant with The General Data Protection Regulation (GDPR). GDPR is a regulation that requires businesses to protect the personal data and privacy of European Union (EU) citizens for…