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PEAK Matrix

TELUS International Named a ‘Leader’ and ‘Star Performer’ in the Everest Group PEAK Matrix

TELUS International, a leading provider of customer experience (CX) and digital IT solutions for global and disruptive brands, has been named a ‘Leader’ and ‘Star Performer’ by leading global research and advisory firm Everest Group in its 2020 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment. This is the second consecutive year the company has achieved both statuses. Marketing Technology News: Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales…

Kofax Rated Number One for Market Impact in Everest Group’s IDP Products PEAK Matrix Assessment 2020

Only Vendor with Top Scores across Portfolio Mix, Product Capability, and Monitoring and Improvement Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business processes, today announces it has been named the No. 1 vendor for Market Impact in Everest Group’s Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2020, as well as the only vendor to receive top scores across the Portfolio Mix, Product Capability, and Monitoring and Improvement categories. This is…

Jacada Named a Major Contender in the Everest Group PEAK Matrix for IVA 2020

Jacada is one of only two vendors to be included in the Everest Group Peak Matrix assessments for both #RPA (2019) and #IVA (2020). Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives As organizations seek to boost digital customer engagement and automate as much of their business operations as possible, the convergence of RPA and IVA has arrived and Jacada is leading the charge. Everest Group's latest research acknowledges Jacada's strength in…

TCS Recognized as Leader of the Year in Life Sciences by Everest Group

Tata Consultancy Services Received the Award for its Outstanding Performance in Life Sciences Digital Services and Life Sciences Data and Analytics Services for Sales and Marketing Assessments Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has been named the Leader of the Year in Life Sciences in the PEAK Matrix Service Provider of the Year™ awards by Everest Group. The awards recognize consistent top performers across IT services PEAK Matrix™ assessments.…

Accenture Recognized As a Leader and Positioned Highest in Everest Group’s PEAK Matrix Report for Data and Analytics Service Providers

Accenture is acknowledged as a Leader in the Everest Group “PEAK Matrix for Data and Analytics Service Providers 2019” report. Accenture was positioned highest in both the Market Impact and Vision & Capability categories. “rich talent pool with advanced analytic skills.” This report describes a Leader as having “developed a range of integrated platforms along with industry- and use case-specific accelerators to cut down the trial and run phase to achieve faster outcomes. Accenture emerged as a Leader in this report due…

NICE Robotic Process Automation Named a Leader in Everest Group’s PEAK Matrix for Second Consecutive Year

NICE scores high on both 'Vision and Capability' and 'Market Impact' axes in leading analyst's RPA Technology Vendor Assessment 2019 report NICE announced that its Robotic Process Automation (RPA) offering has been recognized as a ‘Leader’ in Everest Group's PEAK Matrix, part of their RPA Technology Vendor Assessment 2019 report. The NICE solution was selected based on ”the assessment of the market impact and overall vision & capability of technology vendors.” The versatile and scalable NICE Robotic Automation…