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Salesforce

Salesforce Research: COVID-19 Accelerated Investment in Technology and Reskilling in Service-Driven Organizations

The global pandemic is rewriting the rules of customer service. It has also disrupted the way we are going to move forward. The global leader in CRM, Salesforce has released India insights from the fourth edition of its State of Service Report. The report surveyed over 7,000 global decision-makers, agents, mobile workers, and dispatchers across 33 countries, including 300 in India and illustrates the changes in the customer service journey alongside the strategies embraced by the business as they move forward past COVID-19.…

Groove is One of the Highest-Rated North America Customers’ Choice Providers in the 2020 Gartner Peer Insights ‘Voice of the Customer’:…

Sales engagement platform shares North American Customers’ Choice distinction with HubSpot, Oracle, and Salesforce Groove, the leading sales engagement platform for enterprises using Salesforce, announced that it is one of the highest-rated North America Customers’ Choice providers in the December 2020 Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation report. Groove received a 4.7 out of 5 rating from peer-sourced reviews included in the 2020 Gartner Peer Insights report for the Sales Force Automation…

Match My Email Releases Calendar Sync Module for Office 365 and Salesforce

Match My Email extends its email integration service for Microsoft 365 and Salesforce to include automated calendar sync in the cloud Match My Email ("MME") for Salesforce has released a new module of its data integration service for Microsoft 365. MME now offers automated calendar sync together with its highly rated email integration app for users of Salesforce and Office 365. Marketing Technology News: Deluxe Acquires Sundog Media Toolkit As an ISVForce Partner, Match My Email transforms…

Salesforce Reveals 2020 was the Biggest Holiday Season Ever for Digital Sales

Digital sales grew around 58 percent during the five days leading up to Christmas, despite earlier shipping cutoffs $330 billion in online purchases are expected to be returned globally--about 30 percent of all purchases made Salesforce, the global leader in CRM, released its 2020 Holiday Shopping Report, highlighting data and trends that shaped the holiday season and will impact how consumers shop in 2021. Salesforce data shows a 50 percent increase in digital spend over the 2019 shopping season, making it one of the…

Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences

New Loyalty Management product gives companies a 360-degree view of every member to increase customer satisfaction and create revenue-generating loyalty programs Salesforce, the global leader in CRM, announced Loyalty Management, a new product for companies across industries, including retail, consumer goods, manufacturing, travel and hospitality, to increase customer trust and engagement. Built on the Salesforce Customer 360 Platform, Loyalty Management allows companies to build intelligent loyalty programs for both B2B…

Sprout Social Announces Promotion of Ryan Barretto to President

Sprout Social, Inc., an industry-leading provider of cloud-based social media management software, announced the promotion of Ryan Barretto to President, effective immediately. Barretto, previously Sprout Social’s Senior Vice President of Global Sales, will continue to report to Chairman and CEO, Justyn Howard. Marketing Technology News: Attendify Releases MeetNow to Smoothen Event Experience Management “I am grateful for this opportunity to help lead the next chapter in Sprout's story,” said Ryan Barretto, President of…

Groove Ranks #1 in Enterprise Momentum Across Four Sales Tech Categories in G2 Winter 2021 Reports

Groove, the leading sales engagement platform for enterprises using Salesforce, announced that its platform ranked #1 for momentum in the Enterprise segment across four sales tech categories: Email Tracking Software, Outbound Call Tracking Software, Account Data Management, and Sales Intelligence. Groove also received the highest overall and enterprise product satisfaction rankings in G2’s Grid Report for Sales Engagement, Winter 2021. Groove has topped G2’s highest-rated Sales Engagement Software list for nine consecutive…

IBM and Salesforce Join Forces to Help Organizations and Individuals Verify Vaccine and Health Status

IBM Digital Health Pass and Salesforce work.com to Help Businesses, Schools and Governments as They Strive to Reopen Safely in the Wake of the COVID-19 Pandemic IBM and Salesforce announced that they are partnering to help organizations as they strive to safely reopen public places and provide individuals with a verifiable and privacy-preserving way to manage and share their vaccination and health status in the wake of the COVID-19 pandemic. As part of this offering, IBM Digital Health Pass will integrate with the…

International, Federal, State and Local Agencies Choose Salesforce to Help Manage their COVID-19 Vaccine Efforts

New Hampshire and the City of Chicago, among others, are using the Salesforce Platform to more safely and efficiently manage their vaccine programs at scale Salesforce, the global leader in CRM, announced that more than 15 international, federal, state and local agencies, including the State of New Hampshire and the City of Chicago, are using the Salesforce Platform and Work.com for Vaccines to help schedule vaccination appointments and manage their COVID-19 vaccine programs including vaccine inventory management and…

Gavi, the Vaccine Alliance, Collaborates with Salesforce to Help Equitably Distribute Two Billion COVID-19 Vaccines by the End of 2021

COVAX is the global initiative that will make COVID-19 vaccines available for 190 countries, including the poorest in the world Salesforce, the global leader in CRM, and Gavi, the Vaccine Alliance, announced that they will collaborate to help Gavi manage critical information to equitably distribute approximately two billion COVID-19 vaccines to 190 countries by the end of 2021. Fair, rapid and equitable access to vaccines is critical to ending the global pandemic. Public-private partnerships, such as Gavi, which are…

Tinyclues Announces Appointment of John Ball to Board of Directors

Tinyclues, the leader in predictive audience building and campaign decisioning for customer marketing, announced the appointment of John Ball to the company’s board of directors. A seasoned entrepreneur with an impressive track record in senior executive roles at some of the most successful software companies, Ball recently joined ServiceNow to lead its Customer Workflow business unit. Prior to that, he was a key player at Salesforce for six years where, as EVP Product & GM Einstein, he created and ran the company’s…

ActiveCampaign Adds Former Salesforce President and Chief People Officer Cindy Guerra Robbins to Board of Directors

First independent board director brings strong experience innovating and building employee success programs that deliver customer success ActiveCampaign, the leader in customer experience automation (CXA), appointed former Salesforce executive Cindy Guerra Robbins to its board of directors effective December 1, 2020. As the company's first independent board member, she brings in-depth industry knowledge and expertise augmenting ActiveCampaign's current board, which includes Jason VandeBoom, founder and CEO of…

Groove Launches the First Sales Engagement Platform for Salesforce Financial Services Cloud

New platform enables banks and wealth management advisors to strengthen customer relationships and accelerate sales productivity post COVID-19 Groove, the leading sales engagement platform for enterprises using Salesforce, announced general availability of their first industry-specific product, Groove for Salesforce Financial Services Cloud. The new sales engagement platform is currently in use at a major multi-national bank to help them accelerate sales productivity and build stronger relationships across their retail and…

Hyperlink InfoSystem Becomes Official Salesforce Partner

Salesforce is a Customer Relationship Management (CRM) platform that brings clients & companies together. It's a single integrated CRM solution that offers all your departments, including sales, marketing, service, and commerce - one shared view of every client. It delivers a personalized experience to your clients using the integrated CRM solutions referred to as Salesforce Customer 360 Platform. Marketing Technology News: Comscore and MediaMath Announce Partnership Salesforce can be helpful to your business in…

Rapidus Forms Strategic Partnership With ‘Slack’ to Reach 12 Million Customers

Rapidus will Offer Fast, Affordable and Professional B2B Local Delivery Technology that Seamlessly Integrates With Slack Workspace to Help Companies Overcome Pandemic Delivery Challenges Rapidus has recently announced a strategic partnership with communication hub, Slack, to provide same-day local delivery service for over 12 million Slack business users. Accessed directly from the Slack Workspace, Rapidus offers integration without the need to use a separate app or Web service, empowering Slack users with convenient…

New Report Finds Only 37% of Organizations Have the Skills and Technology to Keep Pace With Digital Projects

More than 80% of line of business employees agree easy access to data and IT capabilities are required to be productive as survey reports new digital projects increase Almost 3 in 5 agree integration challenges hinder business growth and revenue MuleSoft, provider of the world's #1 integration and API platform, announced the findings of The State of Business and IT Innovation report. The global survey1 of 1,739 line of business (LoB) employees in organizations with at least 250 employees revealed only 37% of organizations…

Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centers Thrive in an All-Digital, Work-from-Anywhere World

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM Salesforce, the global leader in CRM, introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right agents based on skills and service channel. With COVID-19, contact centers are dealing with a huge…

Bentley Motors Reimagines the Future of Luxury Mobility Experiences with Salesforce

With Salesforce as a single source of truth, Bentley Motors will deliver more personalized experiences and service to customers across every interaction Salesforce, the global leader in CRM, announced that Bentley Motors, a British luxury automotive company, will deploy Salesforce cloud solutions to give its employees a 360-degree view of customers—connecting Bentley Motors' sales, service, and marketing organizations to deliver a white-glove, personalized experience to customers. Marketing Technology News: Atento’s…

Salesforce Introduces Einstein Automate: Increase the Speed of Work With End-to-End Intelligent Workflow Automation

New Flow Orchestrator transforms complex processes into dynamic, industry-relevant experiences using AI-infused bots, flows and components New MuleSoft Composer for Salesforce gives everyone in an organization the ability to integrate data from multiple systems to Salesforce without writing any code Pre-built resources from AppExchange and OmniStudio help teams implement automation quickly Salesforce, the global leader in CRM, introduced Einstein Automate – an end-to-end workflow automation solution that empowers people…

Salesforce Signs Definitive Agreement to Acquire Slack

Salesforce, the global leader in CRM, and Slack Technologies, Inc., the most innovative enterprise communications platform, have entered into a definitive agreement under which Salesforce will acquire Slack. Under the terms of the agreement, Slack shareholders will receive $26.79 in cash and 0.0776 shares of Salesforce common stock for each Slack share, representing an enterprise value of approximately $27.7 billion based on the closing price of Salesforce’s common stock on November 30, 2020 Combining Slack with…