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RollWorks Launches Sales Insights to Drive Marketing and Sales Alignment for Account Prioritization of Sales Outreach

New Capabilities Powered by Machine Learning Highlight Accounts With Spiking Engagement Activity Delivered to Sellers Inside Their Salesforce CRM RollWorks, a division of NextRoll, Inc., today announced the launch of Sales Insights. The new product in the RollWorks Account-Based Platform identifies statistically significant spikes of account-based activity - like website engagement and advertising click signals - and then surfaces alerts directly in Salesforce and via daily email digests delivered to sellers. A…

Highspot Announces Summer 2020 Product Release to Empower Revenue Teams Worldwide

Comprehensive Enterprise Features Help Improve Sales Performance, Empower Digital Selling and Virtual Enablement, and Deliver a Seamless Salesforce Experience Highspot, the sales enablement platform that reps love, today announced its Summer '20 release, delivering robust enterprise capabilities that empower revenue teams to make every customer conversation count. Amidst the shift to long-term digitized selling and virtual enablement, companies worldwide are using Highspot to effectively align sales and marketing on the…

AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform

AVOXI, the leading cloud communications platform specializing in contact center and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact center platform. Empowering support and sales teams to provide exceptional customer interactions, AVOXI is simplifying how contact centers manage their day to day workflows. Enterprise customers can now pull in important customer information directly into their web phones, automatically log tedious tasks like call…

Salesforce Services Market Booms at 28% Growth as 70% of Enterprises Struggle with Salesforce Integration

North America, largest Salesforce services market, posts 18% CAGR; markets outside North America grow faster with 35% CAGR Although Salesforce dominates the US$57 billion global customer relationship management (CRM) software market with a 22% share, Everest Group reports that 70% of enterprises struggle with integrating Salesforce with other applications and platforms within and outside the Salesforce ecosystem. Accordingly, Everest Group predicts that Salesforce service providers who focus on building solutions to…

Integrate WhatsApp With Cisco Finesse UCCX, UCCE, PCCE Contact Centers With CXInfinity

Boost your Cisco UCCE/X PCCE contact center performance with all new integration of WhatsApp. The advanced and integrated tool CXInfinity makes businesses engage with customers in real-time With 1.6 billion users across 180 countries, WhatsApp has become one of the most popular messaging platforms. And after the launch of WhatsApp Business in January 2018, the platform has grown immensely as a customer engagement channel. From start-up to an enterprise, from insurance to banking, WhatsApp has created a highly competitive…

Dentsu Aegis Network Launches Global Commerce Practice

Dentsu Aegis Network announces the launch of the Dentsu Commerce global practice. Underpinning Dentsu’s global network of 3,500 commerce experts across 85 worldwide markets, Dentsu Commerce will offer end-to-end business solutions to align with its “Total Commerce” philosophy. The practice will be led by Vikalp Tandon who will serve as Global President in a dual reporting structure to Jacki Kelley, CEO Dentsu Americas and Jean Lin, Global CEO, Creative, Dentsu Aegis Network. In this role, Tandon will be responsible for…

Version 4.1 Of Appinium’s All-In-One Salesforce App Gets Major Admin Updates

Salesforce users who want real-time sales enablement, marketing, learning, and customer-service data - all in one place - now have even more tools and functionality The only suite of native Salesforce marketing and sales-enablement apps designed to drive behavior by correlating data to results is getting a significant update. Version 4.1 adds tools that make it even easier for admins to create effective learning content, streamline scheduling, and manage teams more effectively. It also includes new video capabilities and…

Introducing Salesforce Anywhere: Technology Enabling the All-Digital, Work-From-Anywhere World

Now every organization can sell, service, market and collaborate from anywhere TRAILHEADX -- While companies, governments and organizations are slowly returning to their offices, the COVID-19 pandemic has changed the future of work forever. In fact, nearly 70 percent of people believe the pandemic will permanently change the nature of work and more than 50 percent say that flexible work locations are very important to them. An all-digital, work-from-anywhere world is becoming the new normal. That's why Salesforce, the…

Zoom Hires Jason Lee as Chief Information Security Officer

Zoom Video Communications, Inc. announced that Jason Lee will join the company as its Chief Information Security Officer, effective June 29, 2020. Lee brings 20 years of expertise in information security and operating mission critical services. He was most recently the Senior Vice President of Security Operations at Salesforce, and previously was Principal Director of Security Engineering at Microsoft. Lee will lead Zoom’s security team and report to Aparna Bawa, Zoom’s Chief Operating Officer. Marketing Technology News:…

Overground Cloud Services Achieves Salesforce SILVER Partner Status

Overground Cloud Services has announced that the company has achieved SILVER Partner status with Salesforce CRM, the global leader in customer relationship management technologies. Within the Salesforce partner framework, Silver status is rigorously earned and demonstrates a dedication to quality services provided by Salesforce certified project team members, a significant number of successful implementation projects, and a track record of excellent customer satisfaction. Marketing Technology News: IDStrong Warns Against…

Siemens and Salesforce Partner to Deliver the Future Experience for Safe Workplaces

Collaboration will support businesses' safe return to work and build smart, connected workplaces for the future Joint solutions, built on technology from Siemens and Salesforce, include a 'touchless office' and advanced contact tracing Salesforce and Siemens announced a strategic partnership to develop a new workplace technology suite that will support businesses globally to safely reopen and deliver the future experience for physical workplaces. The partnership will combine Salesforce's Work.com, powered by Customer…

Signal Vine Launches Signal Vine Messaging on Salesforce AppExchange

Users can now embed the power of Blended Messaging, an AI-powered, two-way SMS capability, to send, respond to or schedule messages Signal Vine, a leading provider of blended SMS communications with students across the education industry, announced it has launched Signal Vine Messaging on Salesforce AppExchange. Signal Vine Messaging, a complete text messaging app, allows customers to integrate Signal Vine into their Salesforce instance to message audiences directly. Marketing Technology News: Talkdesk Propels Palmer…

Salesforce Launches Government Cloud Plus, Achieves FedRAMP Provisional Authority to Operate

New certifications provide government agencies with stronger security and compliance controls Salesforce, the global leader in CRM, today announced Government Cloud Plus, a dedicated instance of Salesforce's industry-leading multi-tenant cloud infrastructure specifically isolated for U.S. federal, state, and local government customers, U.S. government contractors, and federally funded research and development centers. Government Cloud Plus has achieved a FedRAMP Provisional Authority to Operate (P-ATO) at the High…

Salesforce Powers PenFed Credit Union’s Digital Financial Services and Member Experience Transformation

PenFed is leveraging Salesforce to provide even more digital conveniences to members during a time of increased demand for remote services Salesforce, the global leader in CRM, announced an expanded relationship with Pentagon Federal Credit Union (PenFed), the nation's second largest federal credit union, to transform its member platform and improve remote financial services amid the current pandemic. Marketing Technology News: TransFunnel Consulting Named HubSpot Advanced Implementation Certified PenFed has…

Zoomin Named a “Cool Vendor” by Gartner

Leading Analyst Firm Selects Innovative Companies in CRM Customer Service & Support Zoomin, a leading provider of knowledge orchestration technology backed by Bessemer Venture Partners and Salesforce Ventures, today announced it was named a Cool Vendor in Gartner’s 2020 Cool Vendors in CRM Customer Service & Support report. The report evaluates interesting vendors that offer innovative uses of technology in a bid to create great customer service. As Gartner’s report points out, "The message is becoming clearer: to…

Talkdesk Propels Palmer Johnson Power Systems Customer Service With Cloud Contact Center Innovations

Palmer Johnson Power Systems moves from an inflexible, on-premises system to Talkdesk CX Cloud for agility, scalability and deep Salesforce integration Scalability of Talkdesk CX Cloud crucial for Palmer Johnson Power Systems to support its rapidly expanding customer service operations Talkdesk cloud flexibility to adjust service levels, reduces costs and improves contact center efficiency Seamless integration with Salesforce unifies contact center and CRM database, reducing average handle time, caller wait time…

Gap Inc. Taps DEG as Its Global Email Agency of Record

The agency will drive email execution and strategy across brands Global clothing and accessories retailer Gap Inc. has selected DEG, an Isobar Company, as its global email agency of record following an internal review. Having worked with Gap Inc. and steadily grown the partnership since 2017, DEG will now lead campaign management and strategy for five of the company's brands—Gap, Banana Republic, Old Navy, Athleta, and Hill City—across all of their geographic markets. Marketing Technology News: Grammarly Launches…

Upstream Expands Series B Funding

Upstream partners with Salesforce Ventures to fuel the development of new end-to-end data services for the automotive ecosystem Upstream Security announced that it has secured an expansion of its Series B funding with an investment by Salesforce Ventures. The undisclosed amount is in addition to $30 million previously invested by Alliance Venture Capital (Renault, Nissan, Mitsubishi), Hyundai, Nationwide Insurance, Volvo Group, and others. Upstream offers specialized cloud-based data services for connected cars,…

Parks Associates: Subscription Model Dominates Consumer Entertainment Services, but Transactional Video is on the Rise

Parks Associates joins Vlocity, Salesforce, and Accenture for webinar on subscriber lifecycle management Parks Associates will join industry experts from Vlocity, Salesforce, and Accenture for the upcoming webinar discussion "Subscriber Lifecycle Management vs. Subscriber Billing" on June 11. The research firm's latest data from its Q1 2020 survey of 10,000 US broadband households shows overall video viewing grew by a dramatic 45% from Q3 2018 to Q1 2020, with a continued rise in transactional (TVOD) services. TVOD…

AT&T Selects Salesforce to Accelerate its Customer Experience Vision

AT&T and Salesforce announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T’s millions of customers. AT&T will deploy Salesforce Customer 360 to create a single view of every customer across every touchpoint—whether it happens in person at a storefront, over the phone, in a business setting or on any AT&T digital property. The announcement is part of AT&T’s broader transformation to accelerate momentum in wireless, 5G, fiber-fed broadband and software-delivered…