Browsing Tag

slack

Freshworks Integrates With Slack to Scale Rapid Customer Service for Enterprises

Market first customer support integration enables millions of users of popular communications app to accelerate collaboration and swiftly resolve soaring inquiries Freshworks Inc., the customer engagement software company, announced the integration of its customer support and engagement software Freshdesk with Slack, the leading channels-based messaging platform which counts over 12 million active daily users performing over five billion actions every week. This first-to-market customer support integration extends…

ZeroFOX Announces Advanced Security for Zoom and Slack

ZeroFOX, the leading provider of public attack surface protection, announced it has extended its artificial intelligence (AI) powered platform to now include advanced cyberattack protection capabilities for business collaboration platforms. The ZeroFOX Enterprise Remote Workforce Protection solution offers advanced threat protection for both Zoom and Slack, cloud-based applications required by organizations in today’s work from home world. “Continuing a quick pace of innovation and maintaining world-class protection…

Utah Healthcare Company Builds COVID-19 Tracker in One Day to Assure theHealth and Safety of Thousands of Essential Workers, Patients

Chrysalis rapidly built an Emergency Response Center app using Skuid to track the spread of COVID-19 in their business and equip staff with real-time safety information Skuid, the #1 toolkit to accelerate custom Salesforce app design, development, and adoption, announced that one of its healthcare clients, Chrysalis, rapidly set up a HIPAA-compliant COVID-19 tracking application in one day using Skuid. Chrysalis serves people with intellectual disabilities and manages the care of more than 2,800 team members and 1,000…

GoDaddy Builds Coalition of Companies Including American Express, Nextdoor, PayPal, Salesforce, and Slack to Help Small Businesses Weather…

GoDaddy's Growing #OpenWeStand Movement Empowers Entrepreneurs by Marshalling Best in Class Resources and Assembling Supportive Community GoDaddy Inc., the company that empowers everyday entrepreneurs, announced that over 30 brands, including American Express, Nextdoor, PayPal, Salesforce, and Slack, have joined the company's growing #OpenWeStand movement. These companies are contributing resources, tools and insights to help sustain entrepreneurs and the small and microbusinesses they operate during this challenging…

How Remote Working Will Help Retail Revaluate Its Agenda

As the impact of the coronavirus crisis grows every day, the retail world has had to evolve in countless ways, as how we shop and connect with each other has shifted dramatically. The pandemic has changed the way that all businesses are operating, not least in relation to working from home for those who are able to. We are living through dark times but it is important to try to stay positive – and the situation may well be giving many companies the chance to take stock of the future, says Robert Lockyer, the owner of…

17 Ways Agile Teams Can Stay Collaborative While Working From Home

Feeling more than a little lost after being unexpectedly thrust into the world of remote work? You’re not alone. Agile teams all over the world are feeling the strain as COVID-19 has made looking at each other through a webcam our new reality. According to the last State of Agile Report, 78% of organizations engage in some remote work. But it’s never been like this. Need some ideas to help your agile team stay connected and productive when you’re working from home? Here are 17 things you can do right away. 1. Invest in Your…

Applications of Unified Communications

Whenever companies consider services to improve team collaboration, Unified Communications always enters the discussion. As technology is continuously developing, we have entered an era where work is no longer limited to a workstation, telephone, or computer screen. Professionals can share their skills and open new doors over the globe which is possible only with the correct gadgets, and a Cloud connection.  Now that a large portion of the world’s population is all set to work remotely by 2020, and many different…

ActiveCampaign Expands Its Customer Experience Automation (CXA) Platform to Help Sales Teams Automate Personalized Customer Interactions…

The new functionality gives sales teams a holistic view of customer data, letting them automate repetitive sales processes without losing their personal touch ActiveCampaign, the leader in Customer Experience Automation (CXA), announced its expanded sales functionality, which includes custom and pre-built sales automations, a built-in CRM, and native integrations like Google Sheets and Slack. ActiveCampaign's CXA platform has everything growing companies need to make connections scalable, by automating personalized…

MessageBird Enters $350 Billion Customer Service Market With Launch of Inbox.ai

Zero-Friction Customer Engagement Platform to do away with waiting on hold forever MessageBird, the cloud communications platform company, has announced it is on a mission to do away with waiting on hold forever by officially entering the $350 Billion Customer Service market with the launch of Inbox.ai. Recently named by both Gartner and IDC analysts as a leader in the rapidly growing cloud communications space, with Inbox.ai MessageBird is now taking on an even larger market with the unveiling of the first customer…

Crosschq Unveils New Integration With Slack

First of its Kind, Integration Provides Important Hiring Information in Real-Time Crosschq, a new company focused on helping companies hire and retain the best employees, introduced the first-ever reference check integration with Slack. Crosschq for Slack enables HR and hiring teams to immediately access and interact with important reference information, reducing the time it takes to hire and onboard employees. “In a tight job market with low unemployment, companies are hard pressed to find and hire great employees. By…

Optimizing the Optimizers: New Tools for SEO Success

Sometimes it can seem like there’s not enough time in the day, or coffee in the pot, to let digital marketers do all they need to do. No two days are the same, no two campaigns are identical, and no one product or initiative has the same requirements as its predecessor. Given the changing digital marketplace and the ever-growing importance of digital marketing, it’s no wonder that marketers are so busy: They have one job title, but innumerable job responsibilities. Worse, all too often the tools that should guarantee their…

ORGANO Selects Top-Rated Talkdesk Enterprise Cloud Contact Center to Elevate Customer Experience

Leading producer and marketer of healthy, convenient and affordable food, nutrition, specialty brewed beverages, personal care products and cosmetics upgrades to cloud-native contact center solutions from Talkdesk Talkdesk, Inc., the cloud contact center for innovative enterprises, announced ORGANO chose Talkdesk Enterprise Cloud Contact Center to power its customer service operations. With Talkdesk’s seamless integrations with best-in-class CRM systems, easy add-on capabilities through AppConnect, and a strong reputation…

Slack Chooses Qualtrics CoreXM to Gain Greater Insights into Experiences that Impact their Business

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Slack Technologies, Inc., the leading global collaboration hub that makes people's working lives simpler, has selected Qualtrics CoreXM to gain deeper insights into experiences that impact their business. Marketing Technology News: TiVo Adds New Content Partners to Expand Its Video Network TiVo+ CoreXM is the foundation of experience management and the most complete and trusted insight solution on the…

Loomly Reports Record Year, Achieves Triple-Digit Growth and Exceeds $2 Million in Annual Recurring Revenue

Award-Winning Brand Success Platform Introduces New Integrations and Propels Growth with Expanded Global Client Roster Loomly, creators of the acclaimed collaborative platform for the world's leading marketing teams, announced its strongest year to date. Underpinned by multiple industry accolades, the rapidly growing technology company closed out 2018 with 600% growth and will again post triple-digit growth in 2019 and Annual Recurring Revenue surpassing $2 million. "We are inspired by the continued growth of our…

Interview with Isabella Silverio, Business Coach – Women Entrepreneurs

"I think people are misunderstanding self-care for lots of bubble baths and face masks, but it’s also journaling and doing that deep inner work. " Could you tell us about your role and journey as an entrepreneur? What inspired you to start as a business coach? After spending 4 years in the startup realm and learning so much about Millennial buying behavior and building online communities, I decided to take my skills to the online space and market myself as a Business Consultant. I did this in my Senior year of college. Two…

The Blurring Lines Between B2B and B2C

B2B used to be a boring software category. When the rise of affordable Cloud Computing dropped the cost of starting a new company, that changed — innovation took place in every sphere of business and we all ended up with a set of amazingly powerful tools to work better together. Now a new wave of change is happening. B2B companies are adapting their Sales, Marketing and Product playbooks with techniques that were formerly found only in the consumer space. This creativity is necessary now, because of the rise in remote…

Top 5 Visitor Management Softwares for Offices and Workplaces

Most organizations attract a large number of visitors. Their ever-expanding potential in terms of data and money drives the need for keeping their data secure. When considering premises protection, a completely automated visitor management solution offers versatile, effective and easy-to-use check-in with round the clock protection that will keep the businesses and their people safe. Here are some of the best top visitor management software for offices and workplaces: 1. piLOBI Headquartered in Dubai, piLOBI is a one-stop…

Slack’s Workflow Builder Makes Workplace Communication Efficient

The Newly Launched Tool Will Automate Multipe Routine Processes The workplace collaboration platform Slack has consistently been upgrading its capabilities in recent times. Offering messaging options, file sharing capabilities, and various productivity tools at its helm, Slack had recently strengthened ties with Salesforce to further unlock workplace collaboration opportunities. The latest development in the field has been the launch of its new tool – Workflow Builder. Workflow Builder has been designed to improve…

7 Tips for Creating a Customer-Centric Organization

Client satisfaction is more important than ever. No matter the industry, customers will make comments—online and off—that affect the future of your business. Entrepreneurs must prioritize Customer Success (CS) and teach teams to deliver exceptional service that builds meaningful relationships with clients. "In the age of transparency, trust in traditional advertising messages has waned while their trust in the opinions of friends, bloggers and online comments and postings of those they consider reliable sources of…

GlobalWebIndex Launches B2B Workforce Dataset, Partners with Slack on First Report Examining Global State of Work

Industry-First Research Capabilities Help Businesses Understand the Modern B2B Professional GlobalWebIndex, the leading supplier of digital consumer insights to the global marketing industry, launched its Workforce dataset to help Business-to-Business (B2B) organizations inform brand and product strategy with unprecedented insights into how professional and consumer behaviors collide. New study from @slackHQ & @globalwebindex highlights the critical, global importance of aligning knowledge workers w/ their…