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Smart Communications

SmartIQ to Digitally Transform the Forms Process as Latest Addition to Smart Communications Customer Conversations Management Platform

Smart CommunicationsTM, the only provider of a customer conversations management platform, today announces the launch of SmartIQTM. Evolving from the Intelledox product, which Smart Communications acquired in July 2019, SmartIQ is uniquely capable of transforming traditional forms-based processes into intelligent, conversational user experiences that improve the customer experience (CX) while also streamlining internal systems, managing risk and reducing demand for support services. Marketing Technology News: Grammarly…

Smart Communications Named a Leader in Customer Communications Management by Aspire

For Second Year, Company Receives Highest Score for Strategic Direction  Smart Communications, the only provider of a cloud-based, next-generation customer communications management (CCM) platform, today announced it has been ranked as a Leader in multiple categories in the Aspire Leaderboard. In addition to being named a Leader in CCM, the company also received the highest score for Strategic Direction. Aspire also recognized Smart Communications’ leadership in Communication Composition, Business Automation and…

Smart Communications Named a Dominant Provider in Novarica’s Market Navigator for Document ECM/CCM Systems

Smart Communications, the only provider of a cloud-based, next-generation customer communications management platform, announced it has been named a Dominant Provider by Novarica in its recently published Document ECM/CCM Systems Market Navigator. The report profiled 20 vendors and assessed their ability to support U.S. insurers with a focus on technology used, differentiators, client base and lines of business supported, deployment options, implementation approaches, upgrades and enhancements, and key functionality.…

Smart Communications Expands APAC Leadership with Key Addition to Sales Team

Nick Smith Named Vice President and General Manager of Asia Pacific Smart Communications, the only provider of a cloud-based, next-generation customer communications management platform, announced it has appointed Nick Smith to lead sales efforts in Asia Pacific. Smith is an industry veteran with expertise in both customer communications and data management. He joins Smart Communications from Informatica, where he served as managing director of ANZ, leading tremendous growth across tier one enterprise clients in both the…

Smart Communications Announces Acquisition of Intelledox

Joint Offering Will Deliver the Industry’s Only Cloud-Based, Next-Generation Smart Communications, the leading cloud-based platform for enterprise customer communications, announces it has acquired Intelledox, a global digital transformation software company. As a result, customers will be empowered to deliver the smartest, most interactive communications possible, throughout the entire customer lifecycle—from acquisition to servicing, and every interaction in between. “This is a tremendously exciting development for…

Smart Communications Survey Reveals Enterprises Risk Losing Customers If They Don’t Communicate Effectively

Results Indicate 63 Percent are Likely to Switch Vendors if Expectations Aren’t Met Smart Communications, the leading cloud-based platform for enterprise customer communications, announces the results of a commissioned survey analyzing consumer opinions about the current state of communications delivered by financial services, insurance and healthcare companies. Key among the findings is the discovery that 63 percent of customers are likely to switch vendors that do not meet their expectations. Even more telling,…