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Talla

Talla Introduces Industry’s First Customer in the Loop Training Dashboard for Support Automation

Customer and Agent interactions ensure data quality in training AI-based system to achieve high customer response accuracy Talla, a leader in AI-powered support automation, unveiled the industry’s first customer-in-the-loop training dashboard for customer support automation. The Talla Training Dashboard enables users to easily add, qualify and share responses to customer inquiries to collectively advance the intelligence of the Talla customer support system. The new dashboard compiles and annotates quality data from…

MarTech Interview with Rob May, CEO at Talla

"The key trends that businesses need to be thinking about and when it comes to customer service are automation and chatbots." Tell us about your journey into Customer Support technology and what inspired you to start Talla? Since day one, Talla has set out to build digital workers that automate tasks for employees. We believe that AI and Automation are the future of work and have the power to make every employee more productive. We build digital workers by turning every business process into a supervised learning workflow…

Talla Launches Customer Assist to Accurately Automate 90% of Support Inquiries

Industry Leader in AI-Powered Support Automation Reduces Resolution Times to Seconds Talla, a leader in AI-powered support automation, announced its new Customer Assist product which gives businesses the ability to automate their chat- and web-based support with over 90% accuracy. Together with its Support Rep Assist and Knowledge Assist offerings, Talla customers are able to augment and automate each stage of the support experience, from self-serve customer support, to how support reps answer tickets and the quality of…