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Thunderhead

Thunderhead Named a Leader in Journey Orchestration Vendor Research

Thunderhead’s ONE Platform achieves the highest possible score in Strategy Thunderhead, the global leader in customer engagement and journey orchestration, has today been named as a Leader in The Forrester Wave™:  Journey Orchestration Platforms, Q2 2020. The Wave analysis identifies the most significant journey orchestration platforms, evaluating them on strategy, current offering and market presence. Thunderhead scored the top marks possible in every Strategy criteria and the maximum possible score in the category. …

Thunderhead Announces HIPAA Compliance Extending Security and Privacy Credentials into the Healthcare Market

Enterprise Journey Orchestration and Customer Engagement platform adds industry specific compliance to ISO 27001 and SOC 2 certifications Thunderhead, the global leader in enterprise technology for customer engagement and journey orchestration, today announces compliance with the Health Insurance Portability and Accountability Act (HIPAA). HIPAA is a series of stringent security and privacy standards that govern the use and disclosure of sensitive protected health information (PHI). Marketing Technology News: Fjorge…

Thunderhead Announces Thunderbay – The First Comprehensive AI for Journey-Driven Engagement

Thunderhead, the global leader in enterprise technology for customer engagement and journey orchestration, announced , at the Constellation Ambient Experience Summit (#AXS2020), the impending launch of a new suite of journey-based AI capabilities named ThunderBay. Speaking at the event, Thunderhead’s Chief Product Officer, Ray Gerber, revealed that over the past three years the company has been investing heavily in its AI strategy and has developed a new set of ground-breaking journey and customer behavior analytics for…

Thunderhead and Proximity London Announce Partnership to Deliver Best-in-class Customer Engagement

Uk-Founded Pioneer of Enterprise Technology for Customer Engagement and Journey Orchestration and Leading Customer Experience Agency Announce Partnership Thunderhead, the global leader in Customer Engagement and Journey Orchestration technology is announcing a strategic partnership with leading customer experience agency Proximity London. Supported by its proprietary Connected Creativity process, Proximity London brings brands and people closer together through authentic human experiences. Thunderhead’s ONE…

94% of Consumers Are Frustrated by Disjointed Experiences and Poor Customer Journeys

Research Shows There’s No ‘Third Time Lucky’ for Brands Failing at Customer Experience New research launched from Thunderhead reveals that two in five consumers (39%) would consider switching to another retailer after two bad experiences with a brand. The study surveyed 4,000 consumers in the US and UK to uncover what consumers today expect of brand experiences in banking, auto, insurance, telco, energy and retail. Thunderhead, the leader in customer engagement and journey orchestration, also found that two in five…

Thunderhead Named A Leader in Journey Orchestration and Visioning By Independent Analyst Research Firm

Thunderhead’s ONE Engagement Hub Has Highest Score in Current Offering Category in Orchestration Report and Highest Possible Score for Strategy Thunderhead, the global leader in customer engagement and journey orchestration, has been named as a Leader in The Forrester Wave: Journey Visioning Platforms, Q4 2018, and The Forrester Wave: Journey Orchestration Platforms, Q4 2018. The Wave research identifies the most significant platforms, evaluating current offering, strategy and market presence. In both reports,…

Thunderhead’s AI-powered Intent Analyzer Achieves Exceptional Early Results

Early Results Using Intent Analyzer Show a Significant Sales Uplift and Increased Customer Engagement Thunderhead, the global leader in customer engagement and journey orchestration, announces early deployment results for Intent Analyzer. Thunderhead's Intent Analyzer, a new AI driven journey intelligence capability announced in March, is a breakthrough enhancement to its market-leading ONE Engagement Hub which enables brands to move beyond customer journey visualizations to uncover an even deeper level of actionable…

Where Are We on the Scale of Digital Transformation?

Digital transformation is a term that has been banded around the industry for many years. In fact, it has been used so regularly within businesses in the UK that some argue that is has become an empty catchphrase. The reason? The digital economy of the last 25 years has been driven by a communications revolution, not a business transformation revolution. And when we take a step back and consider where we are on the scale of digital transformation in 2018, it's clear that we are only at the beginning. The digital…

GDPR: Take a Long, Hard Look at Yourselves in 2018

Every so often something big comes along that throws a spanner in the business works. There might be mild panic and numerous meetings, but ultimately down the line, everything is usually fine - and if done properly, things can feel as though they’ve changed for the better. The General Data Protection Regulation (GDPR) is one of these spanners, clunking its way through every facet of the business. As the date for GDPR compliance, 25th May, draws ever closer,  organizations are frantically trying to get their house in…

PageGroup Recruits Thunderhead to Build Effortless Engagement

Worldwide Leaders in Recruitment Select the One Engagement Hub to Drive Effortless Engagement with Candidates and Hiring Clients Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub (ONE) has been selected by PageGroup to build better relationships with candidates and hiring clients. PageGroup provides specialist recruitment services spanning 25 disciplines, across 36 countries, including businesses ranging from SMEs to global blue-chip organizations.…