Verizon

As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings. The solution, a cloud-based Contact Center as a Service from Genesys®, offers businesses the ability to deliver brand-defining customer experiences (CX) on an end-to-end, cloud-based platform with remote access that takes advantage of Verizon’s award winning network. The Verizon Business customer experience…

Verizon's ability to deliver multiple related solutions enables cost-effective service delivery, better quality management, and customer convenience Frost & Sullivan has identified Verizon as a Growth and Innovation leader in the Frost Radar™: North American Hosted IP Telephony and UCaaS Market, 2020. As a pioneer in hosted IP telephony, Verizon's customized professional services, robust network capabilities and use of AI and IoT have helped it become a top North American provider in terms of installed users and…

Salesforce organizations can now deliver service from anywhere, keeping both employees and customers safe TechSee, a leader in intelligent visual assistance technology for customers, agents, and field technicians, announced a collaboration with Salesforce, the global CRM leader, to integrate intelligent visual assistance technology into Salesforce with Visual Remote Assistant, a real-time, interactive video support technology that can be deployed in Salesforce Service Cloud and Salesforce Field Service. Visual Remote…

Verizon and T-Mobile offered the best mobile experience to their customers, according to Tutela’s new 2020 State of Mobile Experience report in the United States, which was released today. Both operators had 83.4% of tests meet or exceed the needs of popular highly demanding applications including 1080p video streaming, real-time mobile gaming, and HD video calling, which Tutela measures with its composite metric, Excellent Consistent Quality. Marketing Technology News: Momentum Expands Insight Strength With the Acquisition…

"For businesses, the shift to remote and virtual due to COVID-19 means we've seen faster digitization of data and more data created in many more places (from a distributed workforce, assets, and facilities). AI plays a role by predicting and prescribing what actions should be taken based on that data.." Hi, please tell us about your role and the team/technology you handle at Verizon Business. I am the CEO of Verizon Business Group, a 26,000-strong team focused on delivering mission-critical solutions to businesses…

Company’s First Comprehensive Small Business Resource Hub to Provide Connectivity, Collaboration and Security Verizon Business launches its first small business resource hub - bringing together valuable tools, services and advice to small businesses as they continue to deal with the impact of the pandemic. This new hub for small business resources serves as a one-stop destination bringing together Verizon’s numerous COVID-19 small business relief programs and vital information to help small businesses survive and thrive.…

Verizon wins trio of awards in latest Opensignal Mobile Network Experience Report Whether you’re into intergalactic bounty hunters, rapping founding fathers, or need to watch a training video for work, there's no shortage of streaming content available, and the best Video Experience is on Verizon according to Opensignal in its latest Mobile Network Experience Report released today. This is the fourth consecutive time Verizon has been awarded top Video Experience. The report analyzed the overall mobile network…

Verizon pilots Google Cloud Contact Center Artificial Intelligence to deliver more intuitive customer support through natural-language recognition, faster processing, and real-time customer service agent assistance Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won't see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries,…

Nneka Enurah is Multiplatform Media Company's New Head of Development & Partnerships As FBE continues to expand from its digital roots to traditional TV and multiplatform offerings, the company is excited to announce the hiring of veteran digital and TV executive Nneka Enurah as FBE's new Head of Development and Partnerships. Enurah was most recently the Director of Digital Development and Production at Hello Sunshine, the media company founded by Emmy Award-winning actress, producer and entrepreneur Reese…

“HERE is once again in pole position, widening the gap with Google” - Omdia Mitsubishi Corporation and NTT’s investment in HERE highlight company’s industry strength and global appeal Business and industry analysts at Omdia have placed HERE Technologies on top of their most recent Location Platform Index. The company overtook Google in the 2018 and 2019 Indexes, and this year Omdia extended the lead for HERE based on the core geospatial capabilities of its location platform and market reach for users. The Omdia…

Video ad tech company Unruly, part of Tremor International,  announces the appointment of former Verizon director, Toby Williams, to the position of Vice President of Business Development in the APMEA (Asia Pacific, Middle East and Africa) regions. In his new role, Williams will be responsible for driving Unruly’s media footprint across the Asia-Pacific (APAC) region by building strategic partnerships with publishers and media companies. Williams will be based at the Unruly APAC HQ in Singapore, and will report to Phil…

Levels Beyond announced that it has named media technology pioneer, innovator, and former President of Verizon Digital Media Services, Ralf Jacob, to its Board of Directors. This appointment is effective immediately and supports the continued growth of Levels Beyond by enhancing its visionary leadership facilities. Jacob further strengthens the marked expansion of the Levels Beyond Board, joining recent appointee Skarpi Hedinnson, formerly of Disney Digital and current CTO of SoFi Stadium and the Los Angeles Rams.…

Today, Verizon has announced it has struck a deal to acquire its rival, B2B Video Conferencing software company BlueJeans. The transactional details of the deal remain undisclosed at the time of this reporting. BlueJeans founders and key management team will join Verizon to lead the continued growth and innovation of the business. BlueJeans employees will become Verizon employees immediately following the close of the deal. In an official announcement, Verizon Business announced that BlueJeans Network will enable the…

Cloud-based video conferencing and event platform expands Verizon Business portfolio offerings Verizon Business announced that it has entered into a definitive agreement to acquire BlueJeans Network, a trusted enterprise-grade video conferencing and event platform. The acquisition expands Verizon’s immersive unified communications portfolio. BlueJeans’ cloud-based video service currently serves a wide variety of business segments from small organizations to some of the world’s largest multinational brands, and has played a…

New global employer-to-employer initiative powered by Accenture’s analytics-driven platform As unemployment surpasses record highs due to COVID-19, a group of leading companies from multiple industries has formed People + Work Connect, an employer-to-employer initiative that brings together companies laying off or furloughing people with those companies in urgent need of workers. There is no cost for employers to join and participate. People + Work Connect was designed by CHROs from Accenture, Lincoln Financial Group,…

Verizon “Future Fund” Supports Females in Entertainment and Technology Verizon announced the creation of the Future Fund, a $5 million dollar commitment to support new and emerging female talent across entertainment and technology. In addition to funding, Verizon will provide Future Fund recipients with access to state-of-the-art production facilities, including the Verizon Media RYOT 5G Studio in Los Angeles and Verizon 5G Labs, as well as distribution opportunities across the Verizon Media ecosystem, which reaches…

Verizon’s 5G Ultra Wideband and low-latency Mobile Edge Compute (MEC) infrastructure, combined with HERE Technologies' highly precise mapping and advanced edge AI perception, are coming together to reimagine a future of enhanced road safety and precise localization for navigation. Today, HERE Technologies, and Verizon announced a partnership to explore cutting-edge applications of Verizon’s 5G Ultra Wideband network and multi-access edge compute (MEC) platform, 5G Edge, coupled with HERE location, data technology and…

Back in 2017, the programmatic marketplace was tainted by multiple controversies—all surrounding concerns around brand safety and the legitimacy of content where ads were being placed. Most notably, brands began pulling ads from YouTube due to instances where advertisements were being programmatically placed alongside various forms of controversial content (from extremist propaganda to hate videos and more). Google was quick to respond with more than just an apology—mapping out a plan for how they would continue to…

Save on AT&T, Verizon, Boost Mobile, Sprint and Straight Talk phones and plans at the Black Friday 2019 sale with our round-up of the best early Black Friday cell phone deals Searching for the top cell phone and Internet plan deals for Black Friday 2019? Deal reviewers at Consumer Walk have published their list of the best early Boost Mobile, Verizon, AT&T, Sprint and more deals for 2019. Find their updated list of links to deals below. Best Sprint deals: Save up to 84% on Samsung Galaxy S10, S9, Note 10…

The mobile advertising market is booming – it’s expected to account for 43% of all media ad spend next year – and brands are actively trying to reach consumers engaging in daily mobile activities, from payments and bookings to communication and entertainment. This year, time spent on mobile devices will exceed the time spent watching TV and will reach an average of 3 hours 43 minutes per day, explaining the high demand for mobile advertising. As mobile continues to grow, advertisers can further develop techniques to…