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Voice communications

Red Box Launches Compliance Recording for Microsoft Teams Solution

Red Box , a leading voice platform, announced the general availability of its Compliance Recording for Microsoft Teams solution. This solution, which is currently under certification under Microsoft's new Independent Software Vendors (ISV) certification program, will support organizations by providing capture, archiving and retention. secure, resilient and scalable Microsoft Teams communications within the highly regulatory global environment. Marketing Technology News: Mirakl Named a Sample Vendor in Gartner Hype…

Customers Are Changing, So Should Marketing

Right Balance Between Tech and Human Touch Can Enhance Omni-Channel Experiences Rapid changes in customers' attitudes and expectations are challenging marketers like never before. Finding the right balance between the efficiency of technology and personal connection through human interaction has become even more challenging for marketers. At the same time, it also presents major opportunities, concludes new research from The Conference Board. The report, Customers Are Changing, and So Should Marketing, is based on a…

How Voice is Enhancing Service Across Industries

Have you ever had a written message misinterpreted? Sent a text your spouse took one way when it was meant in completely another? Had an employee misunderstand a task and spend a week barking up the wrong tree? Or maybe a friend never saw your e-mail and you had to fly solo to the concert you just won tickets to? The convenience of e-mail, text messaging, G-chat, WhatsApp and every other communication app is undoubtedly a miracle of modern technology. We can connect with anyone, anywhere, any time. But too often, it means…

MarTech Interview with Richard Stevenson, CEO at Red Box

" A central CRM platform is a key component of leveraging the insights derived from Voice analytics to ensure that 360 customer view for all lines of business. " Journey into Tech Hi Richard, tell us about your role and journey into Technology. What inspired you to take up the role at Red Box? I’ve worked in the Software and Financial Services sectors for over twenty years now, focusing on transformation and innovation. I joined Red Box as CEO in 2016 and it was really the inherent richness of Voice data and its ability…

Vonage Partners with Altice Portugal to Provide Leading-Edge Customer Communications

Partnership to Enable Next-Generation Mobile Voice and SMS Messaging for Businesses throughout Portugal Vonage, a global business cloud communications leader, has announced a partnership with Portugal-based telecommunications service company Altice Portugal to provide seamless, contextual SMS and Voice communications to its customers via Nexmo, the Vonage API Platform. Together, Vonage and Altice Portugal, through its corporate brand PT Empresas, will be the first in the region to offer businesses a fully…