Red Box , a leading voice platform, announced the general availability of its Compliance Recording for Microsoft Teams solution.
This solution, which is currently under certification under Microsoft’s new Independent Software Vendors (ISV) certification program, will support organizations by providing capture, archiving and retention. secure, resilient and scalable Microsoft Teams communications within the highly regulatory global environment.
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Red Box will offer flexible deployment options, both in the cloud and on-premise online, depending on customer preference. This is more important than ever as regulated industries, such as financial services and contact centers, re-think their localization strategies and increasingly seek to capitalize on the benefits of collaboration tools. to ensure flexibility and support teleworking while maintaining compliance.
The Red Box platform also provides application programming interfaces (APIs), designed according to the principles of open, free-to-use standards, that provide organizations with control over and access to captured Microsoft Teams communications. securely, using the tools and applications of their choice, whether they are Customer Experience platforms or archiving solutions that facilitate compliance, or fraud detection and monitoring.
Red Box is a preferred partner in telephony in terms of conversational intelligence, integrated with Dynamics 365 Customer Service Insights and Sales Insights solutions, which enables the full potential of the sets of valuable data captured by Red Box to be exploited, and ” Analyze organization-wide calls to improve sales performance and customer experience.
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“With thousands of our customers operating in regulated industries, the Compliance Recording for Microsoft Teams solution is a key integration on our connectivity roadmap,” said Pete Ellis, Red Box Production Manager. . The resilient and secure capture of high-quality voice communications and metadata, along with the breadth of our connectivity, is also critical to our integration with Dynamics 365 Customer Service Insights and Sales Insights, as well as other intelligence partners. artificial and analytical that give clients access to a wealth of valuable data that can be turned into actionable intelligence. ”
Jun Pak , Director of Product Marketing, Modern Work Teams and Platform, at Microsoft added, “The integration between Red Box , Teams and Dynamics 365 organizations, can benefit from resilient capture that meets regulatory requirements while securing the ” access to high-quality audio and metadata for artificial intelligence and analytics needs.
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