Red Box

Dedicated voice specialist Red Box and leading automatic speech recognition (ASR) vendor Deepgram announced a partnership that will provide enterprises with open access to and control of high-quality unstructured and structured audio data, and the freedom to leverage that data in any application they choose. Conversa, the new and first truly open, microservices-based enterprise voice platform from Red Box, provides real-time, high quality audio capture. With state-of-the-art, deep learning and customizable speech…

Dedicated voice specialist, Red Box, today announced a new integration partnership with RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. The integration will deliver access to RingCentral Voice and Video recorded conversations via Conversa by Red Box, the newly launched open microservices-based enterprise voice platform. "As dispersed workforces are now the norm, the adoption of UCaaS solutions has undoubtedly been accelerated within regulated…

Red Box , a leading voice platform, announced the general availability of its Compliance Recording for Microsoft Teams solution. This solution, which is currently under certification under Microsoft's new Independent Software Vendors (ISV) certification program, will support organizations by providing capture, archiving and retention. secure, resilient and scalable Microsoft Teams communications within the highly regulatory global environment. Marketing Technology News: Mirakl Named a Sample Vendor in Gartner Hype…

Red Box, a leading platform for voice, announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, the world's leading enterprise cloud marketplace. Red Box AI Bridge enables organisations not utilising a Salesforce-embedded communication platform to capture high quality call and metadata from their existing telephony or contact centre platform. This voice data is then made easily available to Einstein Call Coaching for AI-powered insights that drive sales performance improvements. Marketing Technology…

Red Box, the leading platform for voice, announces Ingram Micro Inc., a global leader in technology and supply chain solutions, as an authorized distributor of Red Box solutions for North America. Under the new alliance, Red Box and Ingram Micro are working together to educate and enable channel partners on the growing opportunity surrounding captured voice data. Marketing Technology News: Advertising Tech for Audiovisual Media, Brand Marketing Priorities According to Portada’s New Survey Red Box is a dedicated voice…

" A central CRM platform is a key component of leveraging the insights derived from Voice analytics to ensure that 360 customer view for all lines of business. " Journey into Tech Hi Richard, tell us about your role and journey into Technology. What inspired you to take up the role at Red Box? I’ve worked in the Software and Financial Services sectors for over twenty years now, focusing on transformation and innovation. I joined Red Box as CEO in 2016 and it was really the inherent richness of Voice data and its ability…

Red Box, the leading platform for voice, announces a partnership with Global Relay, leaders in information archiving and compliance. This partnership enables customers to use Global Relay's search, surveillance, and analytics tools to unlock the full value of voice, as well as meet compliance obligations. Reliable and secure voice capture and retrieval is crucial for financial services organisations endeavouring to comply with and prepare for regulation and partnering with Global Relay will support the adherence to…

Red Box Customers Can Now Benefit from Application That Enables the Import into Salesforce of Audio and Transcripts of Enterprise-Wide Voice Conversations Red Box announced it has launched Voice Data Controller on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Underpinned by Red Box's secure and resilient voice capture solution, Voice Data Controller enables customer to: - Align calls to Salesforce contacts, accounts and leads - Search for…