Red Box and Deepgram Partner to Deliver Real-Time Audio Capture and Automatic Speech Recognition

Dedicated voice specialist Red Box and leading automatic speech recognition (ASR) vendor Deepgram announced a partnership that will provide enterprises with open access to and control of high-quality unstructured and structured audio data, and the freedom to leverage that data in any application they choose.

Conversa, the new and first truly open, microservices-based enterprise voice platform from Red Box, provides real-time, high quality audio capture. With state-of-the-art, deep learning and customizable speech recognition capabilities, Deepgram transforms this real-time audio stream into highly accurate transcripts for enterprises to leverage in AI, analytics and compliance solutions.

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Both platforms have been engineered for flexibility and scalability and offer low compute footprints, market-leading total cost of ownership, and flexible deployment options.

“Red Box provides a high-quality, stereo audio feed that, combined with Deepgram’s cutting-edge model training and data-labeling, provides fast, scalable, enterprise-grade speech recognition and understanding,” says Shadi Baqleh, Chief Operating Officer at Deepgram.

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“With voice data sets increasingly seen as a strategic asset awash with rich insights, timely access to high-quality audio and transcripts for AI engines to reason over is critical,” says Pete Ellis, CPO of Red Box. “Our partnership with Deepgram delivers this, underpinned by market-leading infrastructure and TCO.”

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