RingCentral Ranked Highest in Five out of Five Use Cases in the 2020 Gartner Critical Capabilities for Unified Communications as a Service Worldwide Report

RingCentral ranked highest in all five use cases including mobility and remote working, integrated contact center, midsize enterprises, multinational organization and large enterprises

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that it has received the highest scores in every use case among 14 total vendors in the November 2020 Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report.

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In the report, Gartner evaluated UCaaS vendors across the following five identified use cases:

  • “Mobility and Remote Working”
  • “Integrated Contact Center”
  • “Midsize Enterprise”
  • “Multinational Organization”
  • “Large Enterprise”

“At a time when enabling people and organizations to connect and communicate has never been more important, we’re honored to be ranked highly in all five of these Use Cases,” said Anand Eswaran, president and chief operating officer, RingCentral. “Our mission is to make business communications easy and effective so businesses can empower their people to collaborate and thrive in their work.”

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RingCentral has been positioned as a Leader in the Gartner 2020 Magic Quadrant for Unified Communications as a Service Worldwide for six years in a row. The 2020 report marks the sixth year that Gartner has positioned RingCentral furthest to the right for completeness of vision.

RingCentral is a leading provider of cloud communications and collaboration solutions. RingCentral delivers Message Video Phone™ (MVP™), customer engagement and contact center solutions to businesses worldwide to enable today’s remote and distributed workforce.

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