voice of the customer

Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today the hiring of Brandi Vandegriff as CTO. Brandi was previously CTO at KPA where she led their digital transformation and…
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Distinction based on reviews from end-user professionals with hands-on experience using Veritas Enterprise Vault™ Veritas Technologies, a global leader in data protection, availability and insights, today announced the…
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Concentrix’ Essentials platform—which builds on the success of its award-winning ConcentrixCX SaaS platform—helps businesses launch a superior Voice of the Customer (VOC) out-of-the-box solution delivering real-time feedback that helps…
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Sales engagement platform shares North American Customers’ Choice distinction with HubSpot, Oracle, and Salesforce Groove, the leading sales engagement platform for enterprises using Salesforce, announced that it is one of the…
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Selection was based on Alchemer’s completeness of vision and ability to execute Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology, announced that it has been named in the first Gartner Magic…
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Alchemer drives customer-centric transformation while safeguarding customer data Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platform providers,  announced that it has earned ISO 27001…
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Medallia, Inc., the global leader in experience management and engagement, announced that it has been named a Leader in Gartner’s first Magic Quadrant for Voice of the Customer (VoC). Of the 15 vendors evaluated, Medallia received the…
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Confirmit placed in the Leaders' Quadrant based on their ability to execute and completeness of vision Confirmit has been named one of the four Leaders in Gartner's Magic Quadrant for Voice of the Customer. According to Gartner, "A Magic…
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Recognized for Completeness of Vision and Ability to Execute Alida, a leading and innovative provider of solutions in the Customer Experience Management (CXM) market, announced that it has been positioned by Gartner as a Niche Player in…
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Qualtrics, the leader in customer experience and creator of the experience management category, announced that it has been named a Leader in Gartner's inaugural 2020 Magic Quadrant for Voice of the Customer (VoC). Qualtrics' placement in…
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Alchemer transforms customer feedback into actionable gold SurveyGizmo – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced that it has changed its company name to Alchemer. The new name…
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SurveyMonkey research shows that 89% of surveyed C-level executives say that they are extremely invested in CX, and 87% of professionals say that their organization finds customer feedback holds more importance now than before COVID-19…
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Exclusive technology unlocks the deepest insights across performance, revenue, and market intelligence Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth sales teams, announced it has 13 granted patents, including…
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Astute continues momentum, adding a proven customer experience leader to its executive team Astute, Inc., a leading end-to-end customer engagement platform, announced the appointment of Mark Zablan as Chief Executive Officer.…
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Astute continues momentum, adding a proven customer experience leader to its executive team Astute, Inc. ("Astute"), a leading end-to-end customer engagement platform, announced the appointment of Mark Zablan as Chief Executive Officer.…
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VXI Global Solutions, a leader in customer experience management and business process outsourcing, today announced it has won 2 Gold Stevie awards in the 2020 Asia-Pacific Stevie Awards. More than 1,000 nominations from organizations in the…
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Elixir Technologies Corporation, a leading provider of Customer Communications Management solutions, announced that they have been designated a Customers’ Choice vendor in the April 2020 Gartner Peer Insights ‘Voice of the Customer’:…
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There is no doubt of the ever-increasing role that AI will play in driving valuable business outcomes, with more use cases for AI than ever before and the benefits of adopting a future-facing AI strategy extremely appealing to organizations…
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InMoment, the leading provider of Experience Intelligence (XI), and CX global leader Ipsos, are proud to announce the selection of their client, Crystal Ski Holidays, market leader within the ski industry, as a finalist in the Best Use of…
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Denodo, the leader in data virtualization, announced that it has been recognized for receiving the highest Overall Rating in the Gartner, Gartner Peer Insights “Voice of the Customer”: Data Integration Tools, 18 January 2019. Rated 4.9 out…
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