Browsing Tag

voice of the customer

Veritas™ Receives One of the Highest Ratings in 2021 Gartner Peer Insights ‘Voice of the Customer’ for Enterprise Information…

Distinction based on reviews from end-user professionals with hands-on experience using Veritas Enterprise Vault™ Veritas Technologies, a global leader in data protection, availability and insights, today announced the company is being named a 2021 Gartner Peer Insights Customers’ Choice in Enterprise Information Archiving. Veritas Enterprise Vault™ received 4.7 stars out of 5.0 – one of the highest overall ratings in the report - based on verified IT customer reviews during the past 12 months. Marketing…

Concentrix Creates Voice of the Customer Essentials Platform to Transform Customer Interactions

Concentrix’ Essentials platform—which builds on the success of its award-winning ConcentrixCX SaaS platform—helps businesses launch a superior Voice of the Customer (VOC) out-of-the-box solution delivering real-time feedback that helps optimize performance, improve interactions with clients, and create better brand experiences Concentrix, a leading global provider of customer experience (CX) solutions and technology, announced the launch of VOC Essentials, a rapidly deployable and cost-effective solution that combines…

Groove is One of the Highest-Rated North America Customers’ Choice Providers in the 2020 Gartner Peer Insights ‘Voice of the Customer’:…

Sales engagement platform shares North American Customers’ Choice distinction with HubSpot, Oracle, and Salesforce Groove, the leading sales engagement platform for enterprises using Salesforce, announced that it is one of the highest-rated North America Customers’ Choice providers in the December 2020 Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation report. Groove received a 4.7 out of 5 rating from peer-sourced reviews included in the 2020 Gartner Peer Insights report for the Sales Force Automation…

Alchemer Recognized in the First Gartner Magic Quadrant for Voice of the Customer

Selection was based on Alchemer’s completeness of vision and ability to execute Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology, announced that it has been named in the first Gartner Magic Quadrant for Voice of the Customer. Marketing Technology News: AnyClip Launches VPAID, An Online Video Series About the Online Video Business “Our customers look to us to help them transform into customer-centric organizations, actively listening to the voices of their customers and…

Alchemer Earns ISO 27001 Certification

Alchemer drives customer-centric transformation while safeguarding customer data Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platform providers,  announced that it has earned ISO 27001 certification from NSF International. “Properly managing customer information and ensuring data privacy is critically important to our customers,” said David Roberts, CEO of Alchemer. “Earning our ISO Certification demonstrates our commitment to keeping our customers’ data safe and…

Medallia Named a Leader in Gartner Magic Quadrant for Voice of the Customer

Medallia, Inc., the global leader in experience management and engagement, announced that it has been named a Leader in Gartner’s first Magic Quadrant for Voice of the Customer (VoC). Of the 15 vendors evaluated, Medallia received the highest placement for completeness of vision. Marketing Technology News: Comscore and MediaMath Announce Partnership The report noted key strengths about the company: “Medallia pioneered the use of closed-loop action-taking based on customer feedback. It has the highest percentage of…

Confirmit Named a Leader in the Gartner Magic Quadrant for Voice of the Customer

Confirmit placed in the Leaders' Quadrant based on their ability to execute and completeness of vision Confirmit has been named one of the four Leaders in Gartner's Magic Quadrant for Voice of the Customer. According to Gartner, "A Magic Quadrant identifies and analyzes the most relevant providers in a market. To be included in this Magic Quadrant, each vendor had to demonstrate that it satisfied certain criteria." Marketing Technology News: Comscore and MediaMath Announce Partnership The definition of the Leader…

Alida Placed in 2020 Magic Quadrant for Voice of the Customer Solutions

Recognized for Completeness of Vision and Ability to Execute Alida, a leading and innovative provider of solutions in the Customer Experience Management (CXM) market, announced that it has been positioned by Gartner as a Niche Player in the Magic Quadrant for Voice of the Customer Solutions for its CXM and insights platform. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute. Marketing Technology News: Vidyard’s Free Asynchronous Video Messaging…

Qualtrics Named a Leader in Gartner’s 2020 Magic Quadrant for Voice of the Customer

Qualtrics, the leader in customer experience and creator of the experience management category, announced that it has been named a Leader in Gartner's inaugural 2020 Magic Quadrant for Voice of the Customer (VoC). Qualtrics' placement in the report is a result of Gartner's evaluation of the company's Ability to Execute, where Qualtrics is the highest-rated vendor and Completeness of Vision where Qualtrics is also a leading vendor. According to Gartner, VoC software applications integrate feedback collection, analysis,…

SurveyGizmo Announces Corporate Name Change to Alchemer to Reflect Focus on Creating Customer-Centric Organizations

Alchemer transforms customer feedback into actionable gold SurveyGizmo – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced that it has changed its company name to Alchemer. The new name change better reflects the company’s mission in helping businesses transform into customer-centric organizations. "SurveyGizmo served us well. It was fun and whimsical. It communicated clearly that we provide survey software and that our software is approachable and easy to use," said David…

Companies With Agile and Collaborative Customer Experience Programs Say They Demonstrated Financial Growth During Pandemic, Study Shows

SurveyMonkey research shows that 89% of surveyed C-level executives say that they are extremely invested in CX, and 87% of professionals say that their organization finds customer feedback holds more importance now than before COVID-19 SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, today shared the findings from its new report that examines the current state of customer experience (CX). The research identifies how prioritizing CX can help companies in…

Chorus.ai Builds Largest Patent Portfolio in Conversation Intelligence Industry

Exclusive technology unlocks the deepest insights across performance, revenue, and market intelligence Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth sales teams, announced it has 13 granted patents, including the most recent addition which models voice calls to improve an outcome of a call between a representative and a customer, making it the most robust portfolio in the Conversation Intelligence market. Collectively, each patent solves a gap in the sales industry to fully understand sales rep…

Astute Names Mark Zablan as Chief Executive Officer

Astute continues momentum, adding a proven customer experience leader to its executive team Astute, Inc., a leading end-to-end customer engagement platform, announced the appointment of Mark Zablan as Chief Executive Officer. @AstuteSolutions welcomes new Chief Executive Officer Mark Zablan who brings 25+ years' experience in leading high-growth, innovative tech companies. Zablan has more than 25 years of experience in executive roles with high-growth SaaS cloud companies in the areas of digital marketing,…

Astute Names Mark Zablan as Chief Executive Officer

Astute continues momentum, adding a proven customer experience leader to its executive team Astute, Inc. ("Astute"), a leading end-to-end customer engagement platform, announced the appointment of Mark Zablan as Chief Executive Officer. Zablan has more than 25 years of experience in executive roles with high-growth SaaS cloud companies in the areas of digital marketing, content management, customer experience (CX), and data platforms. He brings with him a proven track record of success at B2B technology…

VXI Global Solutions Honored for Innovation & Leadership in Worldwide Customer Care

VXI Global Solutions, a leader in customer experience management and business process outsourcing, today announced it has won 2 Gold Stevie awards in the 2020 Asia-Pacific Stevie Awards. More than 1,000 nominations from organizations in the 29-nation APAC region of all sizes and in every industry were evaluated in this year’s competition. Winners will be celebrated during a virtual event 22 September, 2020. Demonstrating its global leadership in customer care, customer experience (CX) and contact-center services, VXI won…

Elixir Technologies Corporation is recognized as a 2020 Gartner Peer Insights Customers’ Choice for Customer Communications Management

Elixir Technologies Corporation, a leading provider of Customer Communications Management solutions, announced that they have been designated a Customers’ Choice vendor in the April 2020 Gartner Peer Insights ‘Voice of the Customer’: Customer Communications Management report. Gartner defines Customer Communications Management as “both a strategy and a market fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications.” Marketing Technology News: Payment…

Business Leaders May Recognize the Importance of Using Voice Data for AI but Many Lack AI-Ready Audio Data

There is no doubt of the ever-increasing role that AI will play in driving valuable business outcomes, with more use cases for AI than ever before and the benefits of adopting a future-facing AI strategy extremely appealing to organizations looking to outperform competitors through Digital Transformation. Despite this, many organizations are not in a position to fully utilize the AI and Analytics tools they have at their disposable which are ultimately only as powerful as the data that fuels them. Voice data is the…

Crystal Ski Holidays Selected as a Finalist of the 2019 Engage Awards

InMoment, the leading provider of Experience Intelligence (XI), and CX global leader Ipsos, are proud to announce the selection of their client, Crystal Ski Holidays, market leader within the ski industry, as a finalist in the Best Use of Voice of the Customer (VOC) category of the Engage Awards 2019—the only customer and employee engagement industry awards in the UK. “We are delighted to be a finalist in the Best Use of Voice of the Customer category of these prestigious awards” Over the last two years, with the support…

Denodo Receives Highest Overall Rating in the 2019 Gartner Peer Insights “Voice of the Customer”: Data Integration Tools

Denodo, the leader in data virtualization, announced that it has been recognized for receiving the highest Overall Rating in the Gartner, Gartner Peer Insights “Voice of the Customer”: Data Integration Tools, 18 January 2019. Rated 4.9 out of 5 overall by end-user professionals who have experienced purchasing, implementing and/or using the solution, Denodo scored the highest in four out of five categories which include: Willingness to Recommend (100%), Product Capabilities (4.8 out of 5), Evaluation and Contracting (4.8 out…

Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer…

Cloud-Based Customer Support Platform Lands Important Rating From Professionals Who Have Used It Freshworks Inc., a global innovator in customer engagement software, announced that its Freshdesk software has been designated as Customers' Choice  in the inaugural publication of Gartner Peer Insights 'Voice of the Customer': CRM Customer Engagement Center Market. The company was placed in the Customer Choice zone, based on vetted end-user reviews of several software vendors on the Gartner peer review website gathered during…