Investments in Customer Success and R&D Propel Growth
Blue Jeans Network, Inc. announced it has reached a coveted milestone for private Software-as-a-Service (SaaS) companies, surpassing $100 Million in annual recurring revenue during the fiscal year that ended January 31, 2019. BlueJeans has a strong heritage of supporting video collaboration solutions for the enterprise segment, with two-thirds of BlueJeans’ revenue coming from enterprise customers. Over the last fiscal year, customer adoption drove a 62% increase in usage of BlueJeans meetings.
BlueJeans’ focus on product innovation for enterprise customer success has aligned it with one of the hottest and fastest growing markets today. Macroeconomic conditions like an aging workforce, workplace diversity, increasing remote employees and rising gig employment put pressure on employee engagement. Video meeting and collaboration platforms are more critical than ever to a modern organization’s measurement of culture and productivity. Simple, smart and trusted applications are required for companies to compete and win.
To remain a critical application for companies that demand a great employee experience, BlueJeans has significantly increased investment in R&D year-over-year, with more than one-fourth of its revenue invested in product development and innovation.
“There is a difference between market disruption and sustained growth. For BlueJeans, continued growth means that our platform is trusted by some of the most prominent businesses in the world. The evaluation process is relentless, and good enough isn’t an option. We have built our collaboration and meetings platform to perform at the highest level. The reliability and scale of our service is why customers and partners deploy BlueJeans for team and event collaboration,” said Quentin Gallivan, CEO, BlueJeans.
The BlueJeans voice of the customer program uses Medallia, the leader in experience management cloud technology, to capture customer feedback, establish a continuous feedback loop and ensure that our product meets user demand. According to the latest data, BlueJeans enterprise customers recorded an NPS score of 62, a world-class score according to respected independent benchmark data. The same customers also rate BlueJeans favorably with regard to product reliability, innovative features and overall program success.
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Global brands such as ADP, Cotton:On, Facebook, Illumina, Intuit, LinkedIn, Red Hat, Suntory, and Veon choose trusted and thoroughly vetted brand partners and rely on BlueJeans for employee collaboration, large-scale events and meeting productivity.
BlueJeans customers are heard not just internally through our customer-centric programs, but also through trusted research platforms for technology buyers, where users have recognized BlueJeans as a 2019 top rated videoconferencing vendor.
“There are no shortcuts to the top. BlueJeans uses outside-in customer feedback to innovate, build and deliver a unique, differentiated experience. The feedback from customers and peer-review sites is consistent and we are confident that BlueJeans is the collaboration and productivity partner companies should have to win in their market,” said Walt Weisner, Chief Customer Officer, BlueJeans.
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The BlueJeans meetings, rooms and event platform delivers an intuitive experience that users love from any device or location. The experience is designed to eliminate meeting-join headaches and keep employees engaged and focused, supporting all of today’s meeting and collaboration needs: audio, video, rooms, remote location, webinars or townhalls.
Many factors can disrupt work. Users should not be responsible for environmental conditions like ambient noise or technical limitations like a weak connection. BlueJeans meeting intelligence, like DolbyÒ active noise reduction, actively manages the meeting, from mobile device to meeting room to group event, while offering advanced productivity tools for better collaboration. Smart meeting technology operates in the background for users and with complete transparency for IT.
A secure and proactive management console for IT is required if a company is going to trust a business application inside the organization, and externally with its own partners and customers. BlueJeans is SOC 2 and SOC 3-compliant and includes Command Center, an interactive dashboard for live meeting management and service intelligence that includes alerts and more than 70 performance metrics.
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