CGS Receives 2021 Customer Experience Innovation Award

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service

CGS, a global provider of business applications, enterprise learning and outsourcing services, announced that it is the recipient of the 2021 Customer Experience Innovation Award for Business Process Outsourcing (BPO) Solutions. The award is presented by TMC, a global, integrated media company, and TMC’s CUSTOMER magazine. This is the sixth time CGS has received this award.

The 2021 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

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“It’s an honor to again be recognized by TMC CUSTOMER magazine for our commitment to deliver the best customer experience through our BPO services during a crucial period for customer service among all industries,” said Steve Petruk, president, Global Outsourcing division at CGS. “From traditional customer service to growing trend of self-service or through supporting customers in their environment, CGS offers a hybrid approach. With immersive technology, including our proprietary Teamwork AR™, we allow customers to connect and seamlessly transition through their channel of choice to reach live agents who will address their individual and immediate needs. The outcome drives success for our clients, while reducing their customer effort and improving overall customer experience.”

“Congratulations to CGS for receiving a 2021 Customer Experience Innovation Award. CGS has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from CGS in 2022 and beyond.”

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With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world’s industry-leading global brands from retail, hospitality, healthcare, technology and telecom. CGS’s innovative, scalable and flexible business process outsourcing (BPO) solutions include technical and customer support, telesales, channel enablement and back-office support.