BPO

Avantive Solutions, a global technology and business process outsourcer (BPO) specializing in innovative customer experience (CX), strategic sales, and digital marketing solutions, today announced a partnership with Hitachi Solutions…
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2020 report details Atento's progress toward fulfilling various ESG commitments Atento's social performance remains strong, while achieving carbon neutrality by 2030 remains on track Atento S.A., one of the world's five largest providers…
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- In his expanded role at Atento, Mr. Sánchez will lead the development and execution of the Company´s ESG strategy and plan, focused on further improving diversity, equity and inclusion as well as other sustainability attributes across all…
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Will Help North American Customer-Centric Businesses Rapidly Adopt Digital Tech Gnani.ai, a global frontrunner in Voice-AI-led omnichannel customer service automation space, today announced a strategic partnership with transcosmos, Inc.…
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 Zenarate, the world's leading conversation simulation solution, announces its AI Coach is supporting global banks, large BPOs, and leading companies in healthcare, technology, and services industries to develop top-performing…
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Verint today announced availability of its best-in-class Customer Engagement Cloud Platform in India, supporting its customers throughout the country as they progress their digital transformation migrations. Marketing Technology News:…
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Unveils a new Execution Management Initiative in India, the World’s Process Epicenter Celonis, the global leader in execution management, announced that it will expand its process mining and execution management operations into India.…
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Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service CGS, a global provider of business applications, enterprise learning and outsourcing services, announced that it is the recipient of…
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Tech-enabled BPO honors and celebrates its digitally irresistible employees who deliver fast, helpful, and friendly customer service for tens of millions of consumers around the world iQor, a managed services provider of customer…
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TCN’s inaugural survey, “Consumer Insights about Customer Service,” provides a detailed look at Americans’ attitudes about dealing with contact centers and customer service TCN, Inc., a global provider of a comprehensive…
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Tech-enabled BPO revamps website to reflect its ' digitally irresistible' solutions and culture iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is proud to announce the launch of its newly…
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- Hidalgo will lead the cultural transformation and homogenization of the company's human resources to streamline and standardize processes and improve the quality of leadership Atento S.A., the leading company in customer relationship…
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Numeracle Inc., the pioneer of Verified Identity™ for communications, and Aegis Mobile, LLC, a global provider of innovative mobile web and compliance solutions, announced a comprehensive verification solution to validate the identity…
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- Atento HIPPA-certified agents achieved a CSAT rating of 94 percent in their outbound and outreach programs providing support for general inquiries - 1.4M residents have been served using the 1-855-MD-GOVAX state Hotline Atento S.A., one…
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Global CX Provider Positioned Highest on Ability to Execute Alorica Inc., a global customer experience (CX) provider, announced that it has been named a Leader in the February 2021 Gartner Magic Quadrant for Customer Service BPO. Alorica…
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HGS Recognized for Completeness of Vision and Ability to Execute Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS…
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Activus Connect announced the appointment of Susie Buffam to the role of COO. Most recently, Susie has supported the company as Chief Strategy Officer. Over the course of her career, Susie has worked within such well-known public…
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Atento's market share approximately three-times higher than second-largest provider in Latin America's aggregated domestic customer experience market Company maintains dominant position in Brazil with a 27.9% market share, 19.4 percentage…
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First phase of migration to be implemented at flagship operation, Atento Brazil Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top…
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