Browsing Tag

BPO

iQor Announces New Website

Tech-enabled BPO revamps website to reflect its ' digitally irresistible' solutions and culture iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is proud to announce the launch of its newly redesigned website at www.iqor.com. “The website encompasses iQor's focus on digitally irresistible call center solutions, technology, and company culture.” Marketing Technology News: NEP Joins Host City Americas as Event Delivery Partner The new site features a refreshed, more…

Atento Appoints Kiomara Hidalgo as New Global Chief People Officer

- Hidalgo will lead the cultural transformation and homogenization of the company's human resources to streamline and standardize processes and improve the quality of leadership Atento S.A., the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America and one of the five largest providers worldwide, announced today the appointment of Kiomara Hidalgo as the new Global Chief People Officer. Hidalgo will focus on standardizing Atento's human resources department in all the…

Numeracle and Aegis Mobile to Provide a Comprehensive Know Your Customer Vetting Solution to Verify Identity for Communications

Numeracle Inc., the pioneer of Verified Identity™ for communications, and Aegis Mobile, LLC, a global provider of innovative mobile web and compliance solutions, announced a comprehensive verification solution to validate the identity of organizations engaging in business communications for the purpose of fulfilling Know Your Customer ("KYC") requirements. This initiative supports the June 2021 service provider deadline to implement a caller authentication framework to improve the accuracy of caller identity information.…

Atento’s Solutions Support the Fight against COVID-19

- Atento HIPPA-certified agents achieved a CSAT rating of 94 percent in their outbound and outreach programs providing support for general inquiries - 1.4M residents have been served using the 1-855-MD-GOVAX state Hotline Atento S.A., one of the world's top five providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced that the Company has assumed a front-line position in the fight against the novel coronavirus by launching Atento's Equitable Vaccination Distribution and…

Alorica Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

Global CX Provider Positioned Highest on Ability to Execute Alorica Inc., a global customer experience (CX) provider, announced that it has been named a Leader in the February 2021 Gartner Magic Quadrant for Customer Service BPO. Alorica was recognized as a Leader for both completeness of vision and ability to execute. “We are honored to be recognized as an industry leader, and in our opinion, attribute it to our forward-thinking business strategy and operational excellence,” said Andy Lee, CEO of Alorica. “Starting off…

HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

HGS Recognized for Completeness of Vision and Ability to Execute Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO. The evaluation was based on specific criteria that analyzed the company's overall completeness of vision and ability to execute. Marketing Technology News: Pandemic-Era Consumers…

Activus Connect Appoints Susie Buffam as Chief Operating Officer

Activus Connect announced the appointment of Susie Buffam to the role of COO. Most recently, Susie has supported the company as Chief Strategy Officer. Over the course of her career, Susie has worked within such well-known public companies as Goldman Sachs, Citigroup, and RBS and several private companies, where she successfully navigated challenges with cash flow, profitability, private investors, and strategy transformations. Susie excels with helping companies rethink their approach to business, formulating plans that…

Atento Named Leader in Latin American CX Service Market

Atento's market share approximately three-times higher than second-largest provider in Latin America's aggregated domestic customer experience market Company maintains dominant position in Brazil with a 27.9% market share, 19.4 percentage points above second-largest competitor Atento S.A., one of the world's five largest providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced today that Frost&Sullivan confirmed the Company's leading position in Latin America's …

Atento Initiates Global Migration to Cloud-Based SAP S/4 HANA ERP System

First phase of migration to be implemented at flagship operation, Atento Brazil Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, announced the planned migration of its ERP system, from SAP ECC to ERP SAP S/4HANA, in the 13 countries where the Company operates. Atento's flagship operation in Brazil will be the first to migrate to the new cloud-based system, a process that will take two…