BPO

TCN’s inaugural survey, “Consumer Insights about Customer Service,” provides a detailed look at Americans’ attitudes about dealing with contact centers and customer service TCN, Inc., a global provider of a comprehensive…
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Tech-enabled BPO revamps website to reflect its ' digitally irresistible' solutions and culture iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is proud to announce the launch of its newly…
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- Hidalgo will lead the cultural transformation and homogenization of the company's human resources to streamline and standardize processes and improve the quality of leadership Atento S.A., the leading company in customer relationship…
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Numeracle Inc., the pioneer of Verified Identity™ for communications, and Aegis Mobile, LLC, a global provider of innovative mobile web and compliance solutions, announced a comprehensive verification solution to validate the identity…
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- Atento HIPPA-certified agents achieved a CSAT rating of 94 percent in their outbound and outreach programs providing support for general inquiries - 1.4M residents have been served using the 1-855-MD-GOVAX state Hotline Atento S.A., one…
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Global CX Provider Positioned Highest on Ability to Execute Alorica Inc., a global customer experience (CX) provider, announced that it has been named a Leader in the February 2021 Gartner Magic Quadrant for Customer Service BPO. Alorica…
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HGS Recognized for Completeness of Vision and Ability to Execute Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS…
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Activus Connect announced the appointment of Susie Buffam to the role of COO. Most recently, Susie has supported the company as Chief Strategy Officer. Over the course of her career, Susie has worked within such well-known public…
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Atento's market share approximately three-times higher than second-largest provider in Latin America's aggregated domestic customer experience market Company maintains dominant position in Brazil with a 27.9% market share, 19.4 percentage…
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First phase of migration to be implemented at flagship operation, Atento Brazil Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top…
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