Harmonic Introduces Powerful New Analytics-Driven Service for Cable Operators

CableOS Central Service Leverages Advanced Analytics to Revolutionize Cable Network Diagnostics and Capacity Planning

Harmonic announced CableOS Central, a new AI-enabled service that features data analytics, 24/7 operational support and engagement tools for cable operators. Designed to complement Harmonic’s CableOS virtualized CMTS solution, CableOS Central provides operators with an intelligent and customizable way to proactively identify and address technical issues and network capacity opportunities, enabling delivery of superior-quality internet, voice and video services.

“While we were originally drawn to Harmonic’s CableOS solution because it enabled faster broadband while addressing critical space and power requirements, access to the network data provided by this solution has been a real game-changer for our operations,” said Rick Mlcek, president of shared services at Buckeye Broadband.

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“CableOS deployments continue to gain momentum, and Harmonic is once again breaking barriers with its new CableOS Central service,” said Gil Katz, senior vice president, Cable Access Business Operations, at Harmonic. “Leveraging the rich data analytics available through our platform, CableOS Central is a powerful new service enabling operators to predict and address issues before they become service-affecting. As operators continue to roll out scalable gigabit broadband services and provide advanced entertainment, business and home-security service offerings, CableOS Central is essential for delivering exceptional quality of service.”

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Harmonic’s CableOS Central service is composed of three service pillars: Data Analytics, Operations and Engagement Portal.

CableOS Central Data Analytics service continuously collects, synthesizes and presents network data through a modern set of real-time dashboards, smart alerts and notifications, enabling unprecedented service visibility. Unlike legacy cable data monitoring systems that periodically report the health of only a few network elements, the CableOS platform provides rich real-time data spanning the network physical layer, from data-center servers to remote devices, access network performance parameters and application traffic patterns.

CableOS Central Operations features a 24/7 team of cable access and networking experts, augmented by an innovative AI toolset. This team complements operators’ existing network operations centers by continuously analyzing data from CableOS Central Data Analytics, detecting and diagnosing issues, predicting future problems and assisting with configurations and upgrades.

CableOS Central Engagement Portal enables operators worldwide to quickly and efficiently engage directly with Harmonic. It is a state-of-the-art connected platform that provides operators with powerful tools for case planning, calendars, software downloads, product and deployment documentation and event management.

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