Leading Worldwide ServiceNow Provider Bolsters Human Experience Capability With Addition of Renowned Service Portal Company

Highmetric, a technology strategy, design and operations provider and an Elite Partner of cloud computing platform ServiceNow, announced that it has acquired NewRocket, an industry leader in delivering world-class employee experiences on the ServiceNow platform. This acquisition brings NewRocket’s user-focused design and innovative solutions to Highmetric, complementing its existing digital workflow optimization capabilities. Terms of the deal were not disclosed. Highmetric is a portfolio company of Gryphon Investors (“Gryphon”), a leading middle-market private equity firm.

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Based in San Diego, CA, NewRocket is recognized as the leader in user experience design within the ServiceNow ecosystem, driving user adoption through thoughtful and effective design of service portals, enterprise intranets, and native mobile experiences. New Rocket uses a design philosophy rooted in user empathy to build solutions that simplify processes and deliver digital experiences that improve the lives of employees worldwide. NewRocket’s talented team of designers, engineers and client service experts serve global clients, including Fortune 100 companies across all industries and five continents.

Highmetric offers significant solutions in Customer Service, HR & Employee, IT Service Management, IT Operations Management, Governance, Compliance, and Risk and Security Operations, and serves customers across many industries, including the financial services, technology, industrials & energy sectors, and the public sector. Both Highmetric and NewRocket were recently named to the Inc. 5000 2021 list of fastest-growing private companies in America.

Gabe Stephenson, Managing Director at Gryphon, said, “As the largest pure-play ServiceNow firm in the world, Highmetric has unique capabilities to help customers leverage the power of ServiceNow to optimize digital transformation workflows. We believe the acquisition of NewRocket further strengthens Highmetric’s differentiated market leadership position.”

As part of the transaction, Nathan Firth, President and Principal Engineer at NewRocket, will join Highmetric as Chief Creative Officer.

Matt Stoyka, Highmetric CEO, said, “We are delighted to welcome Nathan and his crew to Highmetric. NewRocket’s broad capabilities in creative design, design thinking, and user empathy are highly complementary to Highmetric’s offerings and will augment our ability to unite workflows and provide seamless integration to customers across web and mobile platforms. This acquisition demonstrates Highmetric’s commitment to rapidly scaling our business to create powerful solutions that drive meaningful business results for our clients.”

Firth commented, “I’m beyond excited to partner with Highmetric for this next chapter in our intergalactic journey. Our mission has always been to deliver extraordinary user experiences on the ServiceNow platform, and now with the additional fuel and crew, we look forward to delivering a broader range of products and services.”

7Mile Advisors served as financial advisors to Highmetric, and Kirkland & Ellis served as legal advisor.

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