Lava.ai partners with Square to enhance fan engagement through seamless payment solutions and loyalty programs, offering personalized experiences for sports, entertainment, and retail businesses worldwide.

Lava.ai, a next generation customer engagement platform powered by Realtime AI™, has announced a strategic partnership with Square to enhance payment and loyalty solutions for fans across world-class sports, live entertainment, retail and development businesses. This collaboration integrates Square’s robust commerce software capabilities with LAVA’s membership management and Realtime fan engagement technology, providing seamless experiences for fans and businesses alike.

Square’s work with LAVA, a leading fan engagement platform, marks a significant milestone in our mission to enhance customer experiences through innovative loyalty and commerce solutions that provide greater flexibility for fans and businesses alike

The partnership launched with the Los Angeles Rams at the beginning of the 2024 season, enabling a direct connection from Square Terminals to LAVA’s membership and engagement platform delivering instant season-ticket membership benefits and innovative real-time fan engagement activations.

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“We’re thrilled with the value this partnership brings,” said Marty Turman, VP of Fan Marketing and Insights at the Rams. “We delivered thousands of integrated membership transactions per game last year, and with LAVA together with Square, we are looking forward to delivering more frictionless fan benefits, elevated experiences and in-the-moment activations that are personalized at scale, based on fan behaviors, preferences and context.”

LAVA and Square also teamed up at one of the world’s best known entertainment venues late 2024 to deliver a custom on-site benefits pass experience for current and alumni performers, and are together working with other sports leagues and teams to activate and deliver on next generation real-time ‘surprise and delight’ membership programs for global fan bases.

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“Square’s work with LAVA, a leading fan engagement platform, marks a significant milestone in our mission to enhance customer experiences through innovative loyalty and commerce solutions that provide greater flexibility for fans and businesses alike,” said Jonathan Ghio, Sports & Entertainment Partnerships Lead at Square. “With a diverse suite of payment and business software solutions, Square continues to support venues of all sizes—from intimate local music halls to stadiums accommodating over 60,000 fans. This partnership underscores Square’s expansion across sports, entertainment, and leisure, reinforcing our commitment to delivering seamless, integrated solutions that drive engagement and operational efficiency for businesses, operators, and their customers.”

“Combining Square’s innovative commerce solutions with LAVA’s real-time membership and engagement platform means better, faster and smarter purchase and reward redemption experiences for fans which in turn means more engaged, more valuable fans for our joint clients,” said Dave Landa, Chief Business Officer at LAVA. “Together, we are bringing seamless customer engagement and payments to a higher level of execution and to a broader base of clients.”