Omnie Integrated Services, an innovative, industry-leading, omni-channel customer service platform, announced today they are in cooperation with Zendesk, Inc. The Omnie solution, which delights users through an integrated, managed customer service experience is elevating the way brands communicate with their customers. Omnie customizes its solution to support organizations around the world in over 100 languages.

Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Omnie’s North American-based brand ambassadors support voice, SMS, email, contact form, live chat, social media, and messaging platforms. For digital communications, Omnie offers automated customer support and self-help. By identifying the customer journey, breaking down the priority of visitors into different pathways, we help companies reduce their resolution time, increase customer satisfaction, all while saving costs.

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“Customer service is paramount to the growth of any organization. The modern customer expects fast, secure, unified, and user-friendly service using the contact channels they love most. With over a decade of customer service and leadership experience on 5 continents, I understand what today’s customers are seeking and how to deliver that experience,” said Jordan Brown, Founder of Omnie. “We are thrilled to be working with Zendesk to enhance and strengthen customer relationships and brand loyalty.”

“We are looking forward to developing the partnership with Omnie, combining Zendesk’s powerful technology with Omnie’s customized, integrated, omni-channel solution,” said Nathan Smith, Director of Partner Sales at Zendesk.

By working with customer service software leader Zendesk, Omnie can expand the tools and technologies available to their clients to improve the customer experience and deliver tangible value. Zendesk is a CRM company that builds flexible support, sales, and customer engagement software that is quick to implement and scales to meet the changing needs of more than 160,000 customers worldwide.

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