Sevis Systems announced the release of Trusted Caller ID for its eCallMe! hybrid call verification and customer engagement platform. eCallMe! provides enterprises and their contact centers with call verification and spoofed call detection services to help protect their customers from identity theft and account takeover. Trusted Caller ID offers companies the ability to deliver personalized and branded caller ID experiences through their customers’ mobile phone display. Sevis Systems is the first to make this capability available natively on both Apple and Android devices.
Market research indicates that more than 90% of unrecognized calls go unanswered, which has resulted in a significant increase in the number of call attempts made by enterprises to successfully reach their customers. With Trusted Caller ID, eCallMe! enables enterprises to achieve significant operating cost savings within their contact centers.
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“Because of the flood of unrecognized calls received on a daily basis, customers rarely answer the phone. Enterprises are realizing that the current way of doing business over the phone is inefficient”
“When someone’s phone rings with an unrecognized number, they always ask themselves the same key questions – who is calling, why are they calling, and can I trust this call?” said Ronnie Gomez, VP of Sales and Business Development at Sevis Systems. “Trusted Caller ID gives enterprises complete control over their mobile caller ID experience so that they can deliver the information that customers need to confidently answer their calls.”
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Because every customer call is unique, the Trusted Caller ID solution allows enterprises to display the purpose for the call, a verified call identifier, and a branded logo or image on the customer’s mobile call screen. Enterprises can also provide a customized screen that displays when a spoofed call is detected, warning customers to not answer that call.
“Because of the flood of unrecognized calls received on a daily basis, customers rarely answer the phone. Enterprises are realizing that the current way of doing business over the phone is inefficient,” said Fletcher Hamilton, CEO of Sevis Systems. “We are confident that enterprises will embrace this opportunity to use eCallMe! with Trusted Caller ID to enable a branded and more engaging customer phone experience.”