Splashtop Releases New Remote Support Integration with Jira

PRNewswire

June 26, 2020

Jira technicians can now remotely access/support/control their end-user’s computers using the Splashtop On-Demand Support (SOS) service

Splashtop Inc., the worldwide leader in remote access, collaboration, and remote support solutions, has partnered with Atlassian to bring Splashtop’s On-Demand Support technology to the Jira platform.

Splashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution, with high performance and robust security. With SOS, any users can remotely access any device the moment help is needed, without any prior installation required.

Marketing Technology News: Facebook Selected Rise.ai to Implement Its New Gift Card Initiative

The integration will enable Jira Cloud technicians to initiate a remote desktop connection to their users’ computers and provide support to their users directly from within Jira Issues by using the Splashtop On-Demand Support (Splashtop SOS) service. Once connected, the technicians will be able to see and control their users’ computers in real-time, without needing their users to have any software pre-installed.

Marketing Technology News: Zeta Launches Enhanced Marketing Analytics and Insights Solution

Key Features of Splashtop SOS for Jira

Quickly start a remote session to the user’s computer from within an issue.
Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.
Automatically insert the session logs into the issue after closing the support session.
Remote sessions are fully encrypted.

“We’re proud to bring Splashtop On-Demand Support to Jira,” said Mark Lee, CEO of Splashtop. “By bringing SOS to the Jira platform, we’re connecting Jira users to their customers’ devices, and by doing so, helping improve customer satisfaction by providing a quicker and more reliable remote support service.”

Marketing Technology News: EPAM Joins Newly Formed MACH Alliance as Founding Member

PRNewswire

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.