Splashtop Releases New Remote Support Integration with Jira

Jira technicians can now remotely access/support/control their end-user’s computers using the Splashtop On-Demand Support (SOS) service

Splashtop Inc., the worldwide leader in remote access, collaboration, and remote support solutions, has partnered with Atlassian to bring Splashtop’s On-Demand Support technology to the Jira platform.

Splashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution, with high performance and robust security. With SOS, any users can remotely access any device the moment help is needed, without any prior installation required.

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The integration will enable Jira Cloud technicians to initiate a remote desktop connection to their users’ computers and provide support to their users directly from within Jira Issues by using the Splashtop On-Demand Support (Splashtop SOS) service. Once connected, the technicians will be able to see and control their users’ computers in real-time, without needing their users to have any software pre-installed.

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Key Features of Splashtop SOS for Jira

• Quickly start a remote session to the user’s computer from within an issue.
• Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.
• Automatically insert the session logs into the issue after closing the support session.
• Remote sessions are fully encrypted.

“We’re proud to bring Splashtop On-Demand Support to Jira,” said Mark Lee, CEO of Splashtop. “By bringing SOS to the Jira platform, we’re connecting Jira users to their customers’ devices, and by doing so, helping improve customer satisfaction by providing a quicker and more reliable remote support service.”

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