Customer Success and Ingenuity Showcased in Annual Awards
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes, solving the world’s most complex data-driven challenges. Today, TIBCO announced the winners of its annual TIBCO Lighthouse Awards, which celebrate and recognize leadership and innovation by both individuals and organizations within its customer base. TIBCO presented the awards at TIBCO NOW 2021 to an elite group that continuously leverage technology and the limitless power of data for faster, smarter decisions.
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“This year’s Lighthouse Award winners demonstrate how to leverage the limitless power of data as a strategic differentiator,” said Dan Streetman, chief executive officer, TIBCO. “These exceptional companies and individuals are gaining real strategic advantage through their innovation and creativity, and we’re proud to provide the platform and solutions that are enabling them to succeed.”
Limitless Innovation Award
GM Financial, winner of the Limitless Innovation Lighthouse Award, is the wholly owned captive finance subsidiary of General Motors and a global provider of auto finance solutions. A longtime TIBCO Connect customer, GM Financial sought better access to its data to make faster, smarter decisions based on improved product and service performance knowledge. To master these new challenges, it deployed TIBCO Unify technology for prototyping, operational analytics, and rapid access to new data. This reduced initial requirements and design time for partners by an estimated 40% to 60%, virtually eliminating the need for rework and change requests in the development cycle. With TIBCO as its standard operational analytics platform, rules governing access, privacy, and other cybersecurity requirements became simplified, governable, standardized, and auditable. GM Financial uses the solution to streamline and centralize access to the growing number of source data systems required by increasing analytic use cases. Notably, acquiring new data sources and exposing these for analysis has been reduced from weeks and months down to hours or days.
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Social Impact Award
Hospital Universitario Lucus Augusti (HULA), winner of the Social Impact Lighthouse Award, is a 950-bed regional hospital located in Galicia, Spain. More than 800,000 patient consultations a year, massive volumes of patient data, and disparate data sources made it difficult to access information. With TIBCO LABS™, HULA used a process mining solution that integrated multiple system logs to identify patterns in the patient journey. Doctors and management analyzed this information to understand why disease diagnosis took one year in some cases and less than three weeks in others. Now, with insight into diagnostic protocols, early detection methods, and process mining, doctors are reducing costs and saving patient lives with faster times to diagnosis and earlier interventions. For several cancers, receiving a diagnosis three months faster is predicted to result in a more than 10% increase in long-term survival.
Customer Intimacy Award
Shinhan Bank, winner of the Customer Intimacy Lighthouse Award, is one of the major commercial banks in South Korea by assets and net income, providing retail, corporate, and investment banking services to over 25 million customers. As face-to-face experiences lessened, Shinhan had to optimize customer touchpoints digitally. TIBCO Connect and Predict solutions now bring together more than 20 different customer channels, including its banking desk, core banking app, internet banking, call center, and kiosks. This allows Shinhan Bank to identify real-time patterns across all customer and account events, understand customer sentiment across all interactions, and analyze data to deliver hyper-personalized experiences. Real-time offers allow for down-to-the-second customer engagement, and Shinhan Bank serves customers tailored offers in real time by analyzing 120 million digital logs daily. As a result, the bank experienced improvements in loyalty with contract extensions and growing loan portfolio. Shinhan Bank now engages customers in context, and the response to offers improved three-fold.
Operational Excellence Award
Petrobras, winner of the Operational Excellence Lighthouse Award, is one of the largest producers of oil and gas in the world, primarily engaged in exploration and production, refining, energy generation, and trading. Petrobras has a large, proven reserve base and has acquired expertise in deep and ultra-deepwater exploration and production as a result of almost 50 years spent developing the Brazilian offshore basins, becoming the world leader in this segment. With daily output of 2.84 million barrels of oil equivalent and over 5,600 production wells, the company was overwhelmed by well log data to analyze. Using TIBCO technology, Petrobras developed a custom data analytics solution with grab-and-go capabilities. The new analytics platform allows it to lower costs by reducing reservoir exploration time, replacing multiple highly specialized applications with TIBCO Predict solutions, and reducing geological risks of off-shore exploration by allowing it to survey with data-driven confidence. This now enables the analysis of 3D seismic, core data correlation, and geostatic simulation. Users fully visualize well logs and make the right strategic investments, improve oilfield management, and reduce reservoir modeling steps by 80%.
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