Upland RightAnswers Introduces a New Dynamic Way to Access and Capture Knowledge Across the Enterprise

Upland Software, Inc. has announced the release of RightAnswers X, a browser extension that powers the RightAnswers connected knowledge experience, seamlessly unlocking the possibility to deliver knowledge to every corner of the enterprise through AI-powered centralized search.

“Enterprises are seeing a dramatic increase in the expansion needs of their knowledge management programs. The ability to deliver knowledge into all corners of the enterprise is critical to improve the day-to-day lives of knowledge users and fosters corporate knowledge cultures,” said Keith Berg, General Manager of Upland’s Contact Center Solutions, “RightAnswers X empowers users to seamlessly expand their knowledge programs by eliminating the need for costly and resource intensive integration efforts, putting knowledge everywhere employees need it.”

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RightAnswers X breaks down the siloes that traditional knowledge management programs have created. The latest feature from RightAnswers provides companies a departure from the traditional centralized knowledge approach of having knowledge restricted to a handful of applications. With RightAnswers X customers can encourage their experts to contribute and source knowledge from anywhere their browser takes them.

Capabilities of RightAnswers X include:

• Simplified set up makes knowledge sharing as easy as installing an extension and enabling the out-of-the-box configurations to activate RightAnswers X in the browser-based application or website required.

• In-app knowledge capture is made easy when you find information that needs to be added to the knowledgebase, simply highlight the text, and start creating an article in seconds.

• Expanded integration capabilities enable customer service teams, service desks, HR, and other operations teams to integrate directly into their day-to-day tools, ensuring the right answer gets to the right person at the right time every time.

• Centralized search powered by AI allows users to search all content sources and return results in a single view.

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