Adapt Now to debut today at Customer Contact Center Week in Las Vegas

TTEC Holdings, Inc., a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, today announced the availability of Adapt Now, outsourcing capabilities to drive improved CX outcomes with guaranteed cost savings to businesses.

Adapt Now will be demonstrated today at Customer Contact Week (CCW) in Las Vegas. Details on the new capabilities are available in Booth #111, as well as a detailed workshop today from 3:30 – 5:00 p.m. PDT. The workshop will provide an enhanced view of the changing economic environment and its downstream impacts on CX, as well as tangible actions brands can execute quickly to meet customers’ expectations.

“Brands are grappling with a host of economic pressures and uncertainties,” said Nick Cerise, Chief Marketing Officer, TTEC. “Inflationary economics including staffing and wage pressure are driving up costs while consumer confidence is increasingly shaky. Adapt Now is built on proven methodologies which drive guaranteed cost savings, while improving CX outcomes.”

Smart companies are positioning themselves for a prolonged, soft consumer economy. Adapt Now helps brands turn economic uncertainty into opportunity by driving digital engagement to enable operational efficiencies and cost savings. Proven strategies include innovative outsourcing approaches for sales, customer care, back office, fraud prevention, and tech support.

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TTEC’s strategic Adapt Now methodology rapidly deploys proprietary AI-enabled digital transformation applications to help identify cost savings and CX improvement opportunities across six categories:

• Outsourcing expansion and diversification
• Geographic diversity
• Work from anywhere
• Leveraging digital channels
• Intelligent automation
• Workforce optimization

TTEC’s 40-year history of reinventing responsive CX models, including proven approaches to geographic diversity, intelligent automation, emergent digital capabilities, and valuable work from home/remote processes underpin the Adapt Now model.

“These tried and true capabilities will help business leaders increase operational efficiencies and savings while providing customer experiences that build brand loyalty over the long term,” concluded Cerise.

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