90 percent of customers would recommend NICE as the preferred CCaaS vendor

NICE, a leading customer experience innovator, announced that it has been named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the Customer for Contact Center as a Service. This distinction recognizes vendors in this market based on feedback and ratings from verified end-users. Based on 104 reviews, NICE received the highest overall rating of 4.6 out of 5, with 90 percent of customers saying they would recommend NICE. NICE was also the only vendor named a Customer’s Choice for CCaaS in North America.

“With continuous investment in innovation, we ensure that all organizations of any size can provide superior CX to their consumers. The success of our customers is our north star at NICE and we are pleased to be named a CCaaS Customers’ Choice on Gartner Peer Insights.”

NICE received a 4.6 out of 5 rating for CXone product capabilities and deployment experience and 4.5 out of 5 for sales experience and support experience from customers. NICE CXone intelligently meets customers wherever their journey begins to provide one unified cloud platform for all Customer Experience Interactions (CXi). The comprehensive, easy-to-use application suite offers a smarter, more meaningful experience for contact center employees to deliver seamless customer experiences. With purpose-built AI-powered actionable insights to predict needs and enhance the overall experience, agents receive real-time guidance on an open cloud foundation.

Marketing Technology News: UiPath Brings Data Integration to the Snowflake Manufacturing Data Cloud

“We are excited to see that our commitment to our customers and their success is reflected in the reviews our customers submitted on Gartner Peer Insights” said Barry Cooper, President, CX Division, NICE “With continuous investment in innovation, we ensure that all organizations of any size can provide superior CX to their consumers. The success of our customers is our north star at NICE and we are pleased to be named a CCaaS Customers’ Choice on Gartner Peer Insights.”

Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 30 January 2023
Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Marketing Technology News: MarTech Interview with Stacy Malone, VP of Global Business Marketing at Pinterest