A new era of enterprise AI is here—one where systems understand the business, act inside workflows, and deliver measurable outcomes at scale. SymphonyAI is powering that shift, and its Eureka AI Platform has been named a Finalist in the FoundryCo.’s InfoWorld Technology of the Year Award 2025 in the AI and Machine Learning Platforms category.

“InfoWorld’s Technology of the Year Award recognizes Eureka AI’s industry-first approach to production-scale artificial intelligence.”

The award recognizes Eureka AI as the vertical-first system of intelligence and action behind SymphonyAI’s product platforms for Retail, Financial Services, Industrial, and Enterprise IT. As the inaugural winner of InfoWorld’s AI and Machine Learning Platforms category, SymphonyAI is credited with leading the shift from generic AI experimentation to governed AI systems capable of operating at enterprise scale.

“Artificial intelligence is reshaping products across the technology landscape, often in surprising ways,” said Executive Editor Doug Dineley, InfoWorld. “Our 2025 Technology of the Year Award finalists are a showcase of AI-inspired innovation.”

A Vertical AI System Built for Scaled Operations

Eureka AI is grounded in a clear principle: AI models are a commodity; context and action are the differentiators. Unlike general-purpose AI platforms that require months of customization, Eureka AI arrives pre-trained with industry ontologies, workflows, and regulatory context across retail, financial crime, industrial operations, and enterprise IT.

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This vertical intelligence enables Eureka AI to:

• Understand business entities and relationships through domain knowledge graphs and semantic reasoning
• Reason across predictive, generative, and multi-step logic
• Act through autonomous and semi-autonomous agents embedded in enterprise processes
• Ensure trust through policy-as-code and auditable decision logic

The result: AI that runs inside business processes—not just reports on them.

Three-Layer Vertical Architecture for Global Production Scale

Eureka AI’s modular system integrates:

• Shared business context: A single domain knowledge graph or ontology gives all models, agents, and APIs the same definitions of customers, products, suppliers, and processes—replacing brittle glue code with a reliable source of truth.
• Orchestration: Break workflows into steps, picks the best AI tool for each, and uses shared domain context so anomaly flags, summaries, case routing, and human approvals are consistent, traceable, and semantically aligned—from signal to decision.
• Governance & continuous improvement: Role‑based access, real‑time monitoring/observability, and audit trails at every step, plus closed‑loop feedback that learns from outcomes to steadily improve reliability and performance.

Proven Outcomes in the Operations That Matter

Eureka AI powers SymphonyAI’s vertical platforms with domain-native intelligence and governed action, helping enterprises solve high-value and complex operational challenges with speed and precision.

• CINDE Connected Retail: Improves on-shelf availability, strengthens category performance, and reduces operational waste through real-time sensing, reasoning, and store-level action.
• Sensa Risk Intelligence: Cuts false positives and accelerates investigations for AML and fraud prevention in highly regulated environments using sub-sector ontologies, evidence-grounded narratives, and policy-as-code governance.
• IRIS Foundry: Reduces downtime and accelerates root-cause analysis in manufacturing environments by combining predictive models, knowledge graphs, and agentic workflows for corrective action.
• APEX for Enterprise IT: Shortens incident resolution times and improves service quality through multimodal agents that diagnose issues and execute governed remediation.

Leadership Perspective

“Enterprises don’t buy AI for experimentation—they buy systems that execute and scale,” said Raj Shukla, Chief Technology Officer of SymphonyAI. “Eureka AI is the governed architecture behind that execution. It combines domain understanding, reasoning, and action into a system that performs in real operations, at real scale. This award validates the engineering behind our platform and the trust customers place in it every day.”

Industry Recognition and Momentum

The InfoWorld award follows Eureka AI’s selection as a finalist in the 2025 Artificial Intelligence Excellence Awards and the release of SymphonyAI’s Economic Impact of Vertical AI report, estimating more than $344.4 billion in potential enterprise value across the industries it serves.

With more than 30 patents, a global engineering organization, and a unified vertical architecture powering five major industries, SymphonyAI continues to advance the category of Vertical AI systems—and redefine how AI works inside the enterprise.