“Future-Proofing Your Investment in Voice AI: A Strategic Guide for Enterprises” leverages market intelligence to underscore Voice AI’s value for various organizational needs and inform modern communications strategies
Global AI-first cloud communications platform Infobip has released a white paper developed in partnership with global technology analyst firm Omdia, which analyzes the progression of Voice AI in modern communication. The white paper, “Future-Proofing Your Investment in Voice AI: A Strategic Guide for Enterprises,” aims to inform enterprise leaders on best practices for deployment to uplevel customer experiences, as well as future-proofing their Voice AI investments.
Voice AI adoption has seen significant growth on a global scale, with the market expected to reach $36 billion by the end of 2026. As organizations continue to progress toward AI maturity, they are increasingly facing integration complexities, security and privacy concerns, and fragmentation across multiple vendors. The Voice AI white paper provides enterprise decision makers with insight on how to make the most of their Voice AI investments and an in-depth understanding of its business value in addressing diverse organizational needs.
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“Voice AI is much more than voice bots that autonomously handle routine customer queries, ranging from multilingual support tools for reaching global audiences to more human-like text-to-speech, speech-to-text, and direct speech-to-speech capabilities”, said Mijo Soldin, Vice President of Telecom Strategy and Partnerships at Infobip. “With AI now established as a business necessity, organizations need deeper market insight on how these solutions feed into their bottom line. That’s why we chose to collaborate with Omdia on this research: to help leaders understand the growth of Voice AI adoption and its role in shaping customer relationships so they can develop modern CX strategies that amplify long-term loyalty.”
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“Our clients rely on us to help them navigate how emerging technologies are shaping their industries, so they can take the lead in their markets while adapting to the ever-changing digital landscape”, said Brent Kelly, Principal Analyst at Omdia. “AI is clearly a game-changer for businesses today. Through our own research and our collaboration with Infobip, organizations are gaining the deep market insights needed to create AI-driven experiences that resonate with today’s end users. These consumers are increasingly using AI tools in their daily lives, including how they engage with business partners.”
