The communications infrastructure company extends its platform to give AI agents a hosted email and calendar identity, provisioned with a single API call
Nylas, the communications infrastructure platform powering email, calendar, and contacts integrations for thousands of applications, announced the general availability of Nylas Agent Accounts. The product gives AI agents their own hosted email address and calendar, managed entirely by the application that creates them.
Agent Accounts gives every agent a complete identity to operate from, the foundation for communication-driven workflows that actually reach outcomes.
Agent Accounts addresses a gap that has become increasingly common as AI agent development scales: agents that can reason and decide but lack a real identity through which to communicate. Most teams working around this problem connect agents to shared inboxes, repurpose OAuth-connected user accounts, or use transactional senders that can only send outbound. Each approach works temporarily and breaks in a different way. Rate limits designed for human usage, tokens that expire when an employee leaves, calendar workflows that require a second vendor.
“Most teams building AI agents are assembling the communication layer out of borrowed parts: a shared inbox here, a user OAuth token there, a scheduling tool that doesn’t know what the email side is doing,” said Hazik Afzal, VP of Product at Nylas. “Agent Accounts gives each agent a complete, owned identity: email and calendar in one account, on one API, with SOC 2, HIPAA, and ISO compliance already in place. We built it on the same infrastructure Nylas has been running in production for over a decade. Teams don’t have to think about the foundation. They can just build.”
With Agent Accounts, an application makes a single POST request to /v3/connect/custom and receives a grant ID. From that point, the account works against every existing Nylas v3 endpoint. The agent can send and receive email, process full reply threads with complete conversation history, create calendar events, send calendar invitations, and handle RSVPs, all from one hosted identity the application owns.
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An Identity, Not Just an Inbox
The distinction Nylas draws in positioning Agent Accounts is between an inbox and an identity. Email-only infrastructure gives an agent a place to send from. Agent Accounts gives it a complete communication identity: email and calendar in a single account, on one API, with one grant ID. A workflow that starts with outbound email and ends with a confirmed meeting stays inside one account from start to finish, with no handoff to a second system.
The product ships with a native CLI, a hosted MCP server at mcp.us.nylas.com, and pre-built skill packs that load current Nylas API and CLI context into Claude, Cursor, Codex CLI, and more than 30 other coding environments. Working examples are available for LangGraph, CrewAI, the Anthropic SDK, and the OpenAI Agents SDK.
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What teams are building
AI agents are showing up in production across sales, finance, support, and recruiting. These are workflows where business outcomes depend on email and calendar moving together.
Sales teams are running autonomous SDR agents that find in-market buyers, send personalized outreach, handle replies in full thread context, and book meetings without a human rep touching the conversation. Support teams are processing shared inboxes through agents that triage and respond at a volume no human queue can match. Finance teams are deploying AI accountants that handle routine client requests over email end to end, surfacing only exceptions for human review. Recruiting teams are automating multi-party interview scheduling so agents manage availability, send invitations, and handle rescheduling without a coordinator in the thread.
The pattern across all of these: agents need a real identity to operate. A dedicated address that sends and receives, a calendar that books and confirms, and an audit trail that regulated industries can point to when they need it.
Compliance From the First Account
Agent Accounts is covered by Nylas’s full compliance posture from the free tier: SOC 2 Type II, HIPAA, ISO 27001, ISO 27701, GDPR, and CCPA. For teams building in healthcare, financial services, or legal, this means Agent Accounts can enter enterprise procurement without a separate compliance review.
Nylas has processed more than 34.5 billion API transactions monthly across thousands of production applications. Agent Accounts runs on that same infrastructure.
