TTEC Establishes Customer Experience Operations in Greece, Extends European Footprint to Provide Regional Expertise

By MTS Staff Writer On Feb 5, 2019

250 New Customer Care and Omnichannel Interaction Management Associate Positions Soon Available to Support Local Economy

TTEC Holdings, Inc., a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announce that it has established operations in Athens, Greece, as part of the company’s growth activities in the European region. The company will hire up to 250 customer experience associates in Athens over the coming months.

The company views the Athens market as a prime option for providing customer experience services including customer care and support. The local market provides a rich candidate pool, with a highly-educated and multi-lingual workforce, and provides commercially attractive location availability. With excellent English, German, Italian and Spanish speakers who bring European dialect capability, these individuals will provide personalized and connected customer experiences for the company’s client programs originating in Europe and around the world.

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“Athens provides an excellent market opportunity for TTEC operations,” said Marty DeGhetto, Chief Operating Officer, Executive Vice President – TTEC Engage, TTEC. “With readily available and talent-rich personnel resources, we’re excited to create a local management team and begin hiring our newest brand ambassadors to deliver customer experience excellence.”

TTEC anticipates creating up to 250 jobs in Athens with the potential for further expansion in the market. The company is actively hiring customer experience associates to support an existing client program, along with other key support positions. Employees will benefit from the opportunity to support a global company, potential career advancement, competitive pay, exciting employee rewards and bonuses and an interactive work environment.

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The company appreciates the support in services offered by OTE Group – Cosmote e-Value and Invest Greece in establishing TTEC’s operations in Athens and looks forward to celebrating with a community grand opening this spring.

TTEC operates across Europe including locations in the United Kingdom, Ireland, Belgium and Bulgaria. In 2018, the company’s European team received a wealth of industry awards and accolades from organisations including the Global Sourcing Association (GSA), UK Contact Centre Forum (CCF), and Customer Contact Management Association (CCMA), recognizing TTEC’s commitment to growth in the region.