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Astute Acquires Socialbakers to Strengthen Customer Experience Offering with Social Media Marketing

Two industry leaders, Astute and Socialbakers join forces to provide a unified omnichannel platform for customer experience management and AI-driven insights for global brands Astute, Inc.(“Astute”) a leading customer engagement and Voice of the Customer platform, announced its acquisition of Socialbakers a.s. (“Socialbakers”), a market-leading unified social media marketing platform. The acquisition will allow global brands to manage research, content, engagement, social listening and VoC in a single…

Astute Launches Customer Confidence Solution to Gauge Consumer Behavior During COVID-19

Astute, Inc., a leading end-to-end customer engagement platform, announced the release of Customer Confidence, a new Voice of the Customer (VoC) solution designed to measure customer readiness to return to brick-and-mortar locations and help brands understand how to adjust to changes in preferences in the wake of the COVID-19 pandemic. Industries that rely on customers to be physically present, such as restaurants, movie theatres, hotels, airlines, salons, and gyms, have suffered the worst financial losses during the…

Astute Names Mark Zablan as Chief Executive Officer

Astute continues momentum, adding a proven customer experience leader to its executive team Astute, Inc., a leading end-to-end customer engagement platform, announced the appointment of Mark Zablan as Chief Executive Officer. @AstuteSolutions welcomes new Chief Executive Officer Mark Zablan who brings 25+ years' experience in leading high-growth, innovative tech companies. Zablan has more than 25 years of experience in executive roles with high-growth SaaS cloud companies in the areas of digital marketing,…

Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys

Customer engagement and VoC technology leader enables companies to measure service performance across channels Astute, Inc., a leading end-to-end customer engagement platform, announced the release of Interaction Experience, a new survey solution designed to capture post-interaction feedback across multiple contact channels. Post-call surveys have long been used to measure live agent performance immediately after their call with a customer. But the traditional approach fails to capture feedback on other types of…

Astute Names Mark Zablan as Chief Executive Officer

Astute continues momentum, adding a proven customer experience leader to its executive team Astute, Inc. ("Astute"), a leading end-to-end customer engagement platform, announced the appointment of Mark Zablan as Chief Executive Officer. Zablan has more than 25 years of experience in executive roles with high-growth SaaS cloud companies in the areas of digital marketing, content management, customer experience (CX), and data platforms. He brings with him a proven track record of success at B2B technology…

Astute, Inc. Adds New Voice of Customer Capabilities to CX Solutions

Two leaders in AI-powered customer experience management software join forces to empower global brands' customer engagement Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. The iperceptions platform and team of VoC experts have been helping global brands to understand the intentions, needs, and emotions of their customers since its founding in 1999.…

Astute Introduces Email Virtual Assistant, EVA, to Automate Customer Service Emails

New inbound email processing solution uses natural language processing and machine learning to instantly craft responses to customers Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate responses, drastically reducing the time and cost associated with customer email management. By learning from how human customer service agents respond to customer issues, EVA replies to customers quickly and accurately while…

Astute Honored as Bronze Stevie Award Winner in 2020 American Business Awards

Astute awarded Most Innovative Tech Company for its leading-edge consumer engagement solutions Astute was named a Bronze Stevie Award winner for Most Innovative Tech Company in The 18th Annual American Business Awards. The award was given for Astute’s visionary and highly progressive customer experience solution set. The intelligent software leverages AI, RPA and Machine Learning to allow enterprises to delight their consumers across all channels while capturing invaluable first-hand data. Astute’s software powers…

Emerson Group Selects Astute Customer Experience Software for More Efficient, Enterprise-Level Relationship Management

Astute announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform to support its internal customer services group. As a retail partner of choice for many over-the-counter health and beauty companies, The Emerson Group helps brands connect with consumers in the marketplace. The Emerson Group provides sales, marketing, and support for many of its portfolio of brands, including contact center infrastructure to support pre-sales and post-sales for…

Astute’s Self-Service Chatbot Complies with Digital Accessibility Guidelines

Customer experience software company Astute is one of the first to offer a fully compliant self-service chatbot to help companies reduce risk and serve all customers with improved online experience Astute is excited to announce that Astute Bot – a digital customer self-service chatbot used by some of the world’s largest B2C companies – is digitally accessible for consumers with disabilities. As one of the first accessible chatbots in the market, Astute Bot achieved a level of “Supports,” the highest level of conformance,…

Astute Named as One of the Best Places to Work

Customer engagement software company named a Best Place to Work by the Business Intelligence Group The Business Intelligence Group announced that it has awarded Astute a Best Places to Work award. The organization sought to identify companies that are actively working to improve their own performance through efforts to challenge employees in environments that make work fun and engaging. Marketing Technology News: Dataflix to Help NatureMills Deliver Better Customer Experience with Google Cloud Partnership “We're…

Astute Business Solutions Launches Zero Cost PeopleSoft Migration to Oracle Cloud

PeopleSoft customers can take advantage of this limited-time offer to lift and shift their PeopleSoft FSCM, HCM, and CS applications to Oracle Cloud Infrastructure free of charge with a qualifying Managed Services Agreement Astute Business Solutions announces an industry-first Zero Cost Migration Service of PeopleSoft applications to Oracle Cloud Infrastructure (OCI). Astute is a leading provider of Oracle Cloud Infrastructure, Oracle Analytics Cloud, Oracle Digital Assistant/Chatbot Services and Solutions and is a Gold…

Astute Business Solutions Appoints Joe Finlinson as Chief Technology Officer

Astute Business Solutions announced today that Joe Finlinson has joined Astute as Chief Technology Officer. Finlinson joins Astute, a leading Oracle Cloud Managed Service Provider (MSP) and Gold Partner. In the CTO position, Finlison will focus on developing and executing on product and service strategies for Astute’s business powered by Oracle’s Cloud Astute Business Solutions announced that Joe Finlinson has joined Astute as Chief Technology Officer. Finlinson joins Astute, a leading Oracle Cloud Managed Service…

Astute Introduces New and Improved Consumer Engagement CRM Software, Astute Agent

The Market's Only Specialist in Consumer Engagement Releases New Version of Their Flagship Solution, Offering Improved Efficiency and Configurability Astute announced the release of Astute Agent 10, the latest version of its industry-leading consumer engagement CRM. Formerly known as ePowerCenter, Astute Agent boasts new features for enhanced agent efficiency, better configurability, and easier compliance with consumer privacy regulations like GDPR and CCPA. Announcing Astute Agent, updated #CRM software from the…

BigID Introduces Hyperscan(™) for Speeding Unstructured File Scans at Scale

Hyperscan Cuts Unstructured Data Scans By Up To 95% Through Patent-pending ML Intelligence BigID, the leader in data discovery and intelligence for privacy, protection and perspective, introduced Hyperscan technology for scanning large volumes of unstructured file data in the data center or cloud at petabyte scale. BigID’s Hyperscan leverages BigID developed ML to dramatically expedite the classification, cataloging and correlation of sensitive data in high volume file stores like O365, Sharepoint, Box, GDrive, S3, NetApp,…

IKala Raises US$17 Million Series B To Expand Global Footprint

The fund injection will propel iKala’s R&D investment, drive innovation in AI technologies to propel digital transformation and build integrated solutions for new retail in Southeast Asia and beyond. iKala, Asia’s leading AI company headquartered in Taiwan, has raised US$17 Million in a Series B round of funding led by Wistron Digital Technology Holding Company, a Wistron Corporation’s wholly-owned subsidiary which focuses on digital technology industries and software application related investments. Previous investors…

Iconic Omnichannel Retailer Expands Next-Gen Digital Customer Experiences With eGain

eGain, the leading provider of customer engagement solutions, announced that a leading omnichannel retailer is now offering expanded self-service powered by eGain. The company selected eGain for its deep product capabilities and quick business value. With shoppers going digital in a hurry in the pandemic, the company needed to rapidly expand customer self-service, while controlling operating costs. Marketing Technology News: InMoment Announces XI Digital Transformation Solution to Help Top Brands Improve Digital…

Auth0 Selects Icertis to Increase Contract Intelligence for Next Wave of Growth

Identity Management Leader to Optimize Contracting Organization-wide, Drive Excellence Across Customer Acquisition Icertis, the contract intelligence company that pushes the boundaries of what's possible with contract lifecycle management (CLM), announced  that identity management leader Auth0 will deploy the Icertis Contract Intelligence (ICI) platform to optimize the performance and compliance of all its sales and sourcing contracts and contracting processes. Auth0 supports 9,000+ customers in 70+ countries that use…

Dun & Bradstreet Announces the Appointment of Keith J. Jackson to Its Board of Directors

Dun & Bradstreet Holdings, Inc., a leading global provider of business decisioning data and analytics,  announced the appointment of Keith J. Jackson to its Board of Directors. The appointment of Jackson follows the Company’s adoption of a resolution to increase its Board of Directors to nine members. "We are pleased to welcome Keith to the Dun & Bradstreet Board of Directors. Keith has demonstrated throughout his career the ability to work successfully in different environments, designing and leading strategies…

Deloitte Survey: COVID-19 Pandemic Shifts Enterprise Cost Management and Transformation Strategies from ‘Save-to-Transform’ to…

Mid-cycle study finds companies should accelerate performance improvement and enterprise transformation actions in response to COVID-19 A new, mid-cycle Deloitte Global Cost and Enterprise Transformation Survey, "Save-to-Thrive: Enterprise transformation and performance improvement strategies during the COVID-19 pandemic," finds organizations that invest in key capabilities today to navigate a post COVID-19 business environment can position themselves to thrive in the "Next Normal." The survey also found that…